Sumant Kumar Rawat

Experience

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  Tata Consultancy Services

  Feb 2011 - May 2014

  System Engineer

  Responsibility of Email Solution & Email Security of 300 thousand TCS Employees.*Project Team of 5 members for ensuring daily operation related task including monitoring of servers/services, daily checklist task, Service Request, Root Cause Analysis, Automation of reports and troubleshooting to maintain 100% SLA*Implementation of Email Security gateway in UK along with open source mailing servers *POC for new email security gateways with new vendors.*Responsible for the policy development for Ironport Security Appliance as well as coordinating with Information Security management team in case of any security incident happens.*Process improvement by restructuring the team which led to efficiency improvement in terms of response time and resolution time Show less

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  IndiaMART InterMESH Limited

  Apr 2016 - Jun 2019

  Manager- Business Strategy & Financial Planning

  I have worked across Business Strategy, Financial Planning, Business Analytics & Product Marketing domains in IndiaMART. Supporting the business by providing key insights through analytics in order to strategies the business objective and improve customer relationship management.*Prepared AOP (Annual Operating Plan) for Tele Monthly business*Budgeting, Forecasting & Variance Analysis for the business vertical*Prepared Monthly Business Deck for Business Performance Review - Financial and Operational. Focus area to improve core business metrics - Productivity, ARPU, Active clients, Client acquisitions, Renewals etc.*Daily / weekly / monthly MIS to management covering key KPIs.*Executes the Sales Incentive Plan (SIP) program and ancillary sales motivation programs (i.e. awards, contests, etc.) to drive sales performance. Collaborates in the planning and design of these programs *Identifying gaps in the existing business processes and leading the automation and improvement *Help build out performance reporting and analysis to a variety of stakeholders across the business on sales performance *Partnered with cross-functional stakeholders including product managers, user experience, design, analytics, creative and leadership, to provide deep consumer insights to drive product roadmaps, strategy and execution.*Lead Management System (LMS) management: * Managing and analysing the flow, distribution, allocation and conversion of leads from different sources. * Coordinating with different stakeholders like Sales Head, State Heads and Pan-India regional managers for improving overall lead conversion and taking care of any lead related queries*Designed GTM strategy for new product launches through close interaction with product managers and developers.*Providing weekly training to newly joined sales force on products & incentive plans.Key Projects: Upsell program for new customer, weekly incentive program, Customer segmentation program, Lead generation. Show less

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  DB Corp Ltd.

  Jun 2019 - Nov 2021

  Senior Manager- Business Strategy & Planning & Operations

  I worked in Real Estate division of D B Corp limited which is HomeOnline.com. I was responsible for strategizing revenue planning, market share, market expansion, AOP, Policy/process formulation, corporate alliances, Product Road map, Tele Sales Business, Quality enhancement, data science and operation management.Business Strategy & Planning:*Prepared AOP, Monthly PnL, Monthly deck & MIS along with variance analysis.*Strategies to expand the business in new cities such as Vadodara, Nagpur, Ranchi, Jamshedpur etc through market research*Pricing strategy to introduced new prices for existing paid packages on basis of data analysis & Competitor analysis.*Closely worked with Marketing Team for Brand awareness, Market Survey, Customer Feedback and Organic Traffic Improvement.*Worked with product team to introduced new search logic to improve the overall responses. Also launched Commercial, Luxury, NRI segment. Successfully implemented many virtual events.*Setup Quality & Training department in the organization. Defined Quality Parameter & Weekly audit of all processes to ensure the quality score.*Setup data science team in the organization. Worked on Tele Sales Upsell Model, Lead categorization model based on Customer behaviour.Head- Operation (Additional responsibility): Handled a Team of 30+ people in operation department.*Conceptualizing, planning, and executing the operations related Customer Review and Retention team (CRRT).*Cover end to end activities related to Lead Management, Inventory performance optimization, Data Base management etc. Responsible for providing responses and Site visits to our paid clients through our HSO (Home Search Officer) Service.*Managed the delivery of call centre in Jaipur city and to ensure the cost control of the call centre.*Ensure the seamless on-boarding of new clients, catalogue creation within the defined TATKey Projects: Implementation of Sales Funnel, Lead Categorization Model, Search Logic etc. Show less

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  Delhivery

  Nov 2021 - Nov 2022

  Senior Analyst- Strategy

  I have worked as Senior Analyst- Strategy in FTL (Full Truck Load) business of Delhivery. *Prepare and publish PnL of FTL business, EBITDA analysis, Gross Margin impact. *Prepared City wise PnL, top account wise PnL & Vertical wise PnL. Focus on growth & profitability through new account development & cost control exercise.*Preparing Monthly & Fortnightly Deck for higher Management covering key highlights across verticals*Analyze and Review AOP vs Actual performance, Variance Analysis. Share Insights and recommend the action plan*Analyze and Publish Weekly Growth update of major business growth KPIs, Identify the growth opportunities.*Automation of key reports through visualization tool- Amazon Quick Sight for real time update on major KPIs*Conceptualized NPS program for suppliers. *Involvement in M&A Activity*Coordination with cross functional teams for tracking, implementing and update on key pending items.*Launched & executed Reward & Recognition program for FTL business. Show less

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  Ecom Express Limited

  Nov 2022 - Aug 2023

  Assistant General Manager- Business Finance, Planning & Strategy

  I have worked as AGM- Business Finance, Planning & Strategy in Ecom Express. Strategic partner to business leaders- formulating & driving adherence to Corporate Objectives & Goals.*Ownership of Annual Operating Plan (AOP) with simulations on Revenue, Expense Budgeting and Cash Positions*Analyzing EBITDA and Unit economics vs Volume across all business functions*Analyzing & Monitoring PnL with major Business drivers of Yield, expense for network, manpower, asset, productivity, driving profitability*Creating Business decks for Monthly Review and Quarterly BoD Meetings with update on market, industry & business outlook along with MIS reports*Create action item from Variance Analysis, engaging cross-functional stakeholders to identify short term and long term solutions*Partnering with Business, Marketing and operations, Assist CFO, CXOs in driving day to day activities, adhoc business analysis.*Work with AVP-finance to handle investor relations for timely reporting, data extractions & KPI tracking across functions*Modelling Cost structure for multiple business scenarios to enable sustainable price action for major customers*Manage FP&A projects- Financial budgeting, Financial Forecasting, measuring KPIs, reporting & automation to ensure data driven decision.*Analyze and monitor Capital Expenditure by category, location in accordance with AOP Budget*Review and track external benchmarks to measure competitive company performance & provide meaningful insights Show less