Juan Carlos Soto

Experience

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  GENPACT

  Jan 2001 - Jul 2017

  Experienced Project Manager leading project teams towards time based project goals. Experience working in Finance & Accounting Projects such as AP/AR/GL from several industries such as Consumer goods, Manufacturing and Automotive, thru the exposure of complex multicultural projects with business models meant to have global teams working together, delivering as one.Experience in the role:- Preparing business proposals to customer requirements and timelines based on Company standards and capabilities.- Project initiating by defining methodology, scope, timelines, budget, and activities per resource- Managing end to end projects, covering project phases such as Customer Workshops, Solution Identification, On the Job and remote trainings, project Go Live and Hyper care- Working with stakeholders from multicultural teams, leading different countries, customer and company teams on decoupled business models- Managing project budget for team alignment, T&E/L - Adapting project management methodologies to business needs- Creation of project controlling tools to keep track of project progression - Automation of Follow up project management tools (RAID Logs, activity assignations, MoM creators) for helping PM peers reduce the time spent on these activities.- Project Governance setup with project stakeholders and customers to review project advances, next steps and support required- Ability to build relationships of trust with local stakeholders and customers- Prepare and present project phase documentation for customer reporting, approval - Coordinating working groups for trainings, costumer site traveling- Continuous communication with clients on project development progress- Risk Management, raising risks based on project requirements/needs and RM tools (FMEA) Show less Experience leading and growing Operations Service Delivery teams for customers in LATAM and US by working with customers, creating strong business partnerships and solid process performance and delivery.Top 20 talent award received in 3 consecutive years, handling multiple projects, multiple customers keeping the customer relationship and growing project talent by courses, management activities, interviews, reporting, delegating, joining them to customer meetings to report advances and one on one performance review and career path helping the to be promotion ready for more demanding roles.Experience in the role:- Customer’s Net Promoter Scores of 9 & 10 for the assigned projects- Top 10 award for 3 consecutive years- Handling 7 different projects- Excellent customer relationships- Continuous improvement on customer processes- Reporting tools creation for Management and customer reporting- Performance review and career paths creation for process associates-Controlling tools developed for work distribution, reporting and Management visibility- Transactional production report creation for work assignation balancing- Bonusses calculation- Monthly Customer Billing calculations- Customer regular/special meetings and reporting- Team cross training on important activities Show less

  • Transition Manager

    Jan 2014 - Jul 2017

  • Operations Supervisor

    Aug 2008 - Jul 2014

  • Continuous improvement team

    Jan 2001 - Sept 2008
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  Expeditors International

  Jul 2018 - Oct 2023

  New customer onboarding | New process implementation. Business Continuous Improvement & Process automation.

  • Transition & Implementation

    Jul 2019 - Oct 2023

  • ED&A Analyst

    Jul 2018 - Jul 2019
• 

  Expeditors

  Jul 2018 - now

  Project Manager, with experience managing companies transitions and operations teams, by leading project teams to the on-time completion of deliverables to Customer satisfaction. Currently managing Transitions for Brokerage/Logistics/Distribution. Previous experience working with F&A projects such as AP/AR/GL.

  • Global Sales Operations Coordinator

    Oct 2023 - now

  • Transition and Implementation

    Jul 2018 - now