Jennifer Horan

Experience

• 

  Ashford University

  Jun 2012 - Jan 2016

  Student Advisor

  · Understanding, pursuit, and fulfillment of the University’s mission· Student case load management – Persistence, Coaching, Financial Literacy· Correspond via phone and email with students on a regular basis to ensure student retention and student success· Proven interpersonal communication skills, including the ability to effectively interact with a diverse student population.· Diagnose individual student areas of opportunity in areas such as time management, technical skills, or classroom proficiency, and use available resources to improve student success· Develop rapport and constructive working relationships with all students and staff· Counsel students on student finance information that is posted on ledger card and account· Closely monitor student attendance and grades in database to assure retention and progression· Ability to work effectively in a changing environment that is subject to frequent interruptions· Consistent ability to meet and or exceed department expectations· Compliance with all external regulatory and Ashford University policies and procedures· Management of student information system data integrity and security· Maintain active engagement with students through effective and personalized communication, while assessing the student’s likelihood of success and service level needed· In partnership with the student, will determine commitment and preparedness for continuing a degree program· Create and execute a daily and monthly communication/contact plan to assist the RA’s case load of students to ensure successful course completion and persistence in degree programs· Provide oversight for the student’s educational career throughout the student’s first five courses to ensure student success· Closely monitor student attendance and grades in database to ensure persistence and progression Show less

• 

  Bridgepoint Education

  Jan 2016 - Apr 2019

  Student Advising Manager

  Bridgepoint Education transitioned to Zovio in April 2019.Relationship Management:- Foster an environment rich in the practice of Emotional Intelligence- 360 feedback- Frequent updates on performance with action oriented conversations focused on developmentData Analytics: - Experience creating and maintaining contact strategy for Academic Advisors - managed load balancing of contact attempts, frequency, content creation- Utilize Avaya CMS Supervisor to monitor daily phone production of advisors for division- Partner in the creation and management of report that shows how many 'at risk' students the university has for a day at a timeProject Management:- Work with multiple departments to streamline and create processes that better the student experience. - Focus on meeting deadlines and preserving the original intent of the project Show less

• 

  The University of Arizona Global Campus

  Mar 2017 - now

  I teach freshman orientation (ASH 101) and digital literacy (GEN 102). These classes are 5 weeks long and require hard work and time management skills to complete successfully. I strive to meet students where they are at and truly understand that being an adult learner means there are other important things in life that must be juggled. With this in mind, I create a space of teamwork, intentional learning and consistent communication. My goal is that by the end of their course, each student sees that being an adult learner is about balance, not just juggling. Show less

  • Director Of Student Services

    Aug 2022 - now

  • Adjunct Instructor

    Mar 2017 - Aug 2022
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  Zovio

  Apr 2019 - Aug 2022

  Academic Advising: Lead a team of 10 Advisors, on average, to successfully meet student retention goals.Financial Services: Lead a team of 8 Processors, on average, to exceed SLAs while maintaining quality of file reviews for NSLDS checks. Relationship Management:- Foster an environment rich in the practice of Emotional Intelligence- 360 feedback- Frequent updates on performance with action oriented conversations focused on developmentData Analytics: - Experience creating and maintaining contact strategy for Academic Advisors - managed load balancing of contact attempts, frequency, content creation- Utilize Avaya CMS Supervisor to monitor daily phone production of advisors for division- Partner in the creation and management of report that shows how many 'at risk' students the university has for a day at a timeProject Management:- Work with multiple departments to streamline and create processes that better the student experience. - Focus on meeting deadlines and preserving the original intent of the projectHiring Manager:- Hiring Manager for Denver location- Collaborate with Talent Acquisition to meet aggressive hiring goals- Conduct all interviewsSite MC:- Plan events for 200 staff for a quarter at a time- Budget costs effectively- Increase engagement, morale and work balance throughout multiple departments Show less

  • Director, Student Success

    May 2021 - Aug 2022

  • Student Advising Manager

    Apr 2019 - May 2021