Sunil Kumar N S

Experience

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  Guardian Insurance Pvt. Ltd., Bangalore

  Jan 1998 - Dec 1999

  Team Member
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  AXA Business Services Pvt. Ltd., Bangalore

  Jan 2000 - Jul 2012

  Deputy Manager / Operations Manager

  • Driving operational efficiency exceeding business goals, while client & employee satisfaction levels remain un-impacted. • Retention management - Devise and implement means for creating a participative work environment and thereby improving employee satisfaction levels and retention.• Client relationship management – devise means of improving client relationship at all levels.• Customer Satisfaction - Proactively anticipate customer needs and ascertain means to improve satisfaction and monitor levels.• Career Planning & Development - Facilitate career planning & development for entire team with a focus to build resilience & keeping the moral and motivation in the team. • Project / Process Management & Compliance – Monitor, improve and transform all process through a well-defined methodology.• Lead the team through quality initiatives through ISO and drive operational efficiency initiatives. Show less

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  Oracle

  Jul 2012 - Jan 2018

  Operations Manager

  • Managing activities of Revenue Team to ensure that revenue is recognized in accordance with corporate policies and SEC standards• Handling & resolving internal customer inquiries manages a professional staff• Ensuring timely and accurate reporting of revenue activities for Oracle Corporation• Directing staff activities to ensure accurate processing of all revenue related activities in accordance with corporate policies and Service Legal Agreements• Carrying out reconciliation of receivables and unearned accounts and processing of revenue impacting adjustments• Developing, managing and implementing systems to improve departmental processes and procedures• Working closely with other Organisations to ensure that system enhancements and business processes are implemented• Identifying, proposing and initiating implementation of system enhancements and business process improvements• Developing and maintaining relationships with key players internally and in local countries Show less

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  VEN Consulting India Pvt. Ltd.

  Jan 2018 - Feb 2019

  General Manager Operations - Project Staffing

  Ven Consulting India Pvt. Ltd. has been in delivery of on-site Projects & Engineering resources deployment & solutions through its experienced technical team. • Led projects within triple constraints of delivering on time, within budget and scope objectives, including acquiring resources and coordinating efforts of team members to deliver projects according to plan• Prepared detailed project plan documents and ensured project execution within the standards of project management methodologies, prepared and shared cost sizing document to the Client for approval• Communicated project change requests to the Client such as any deviations in the project scope, schedule and cost; complied to Organization change management process• Identified and resolved project issues and risks. Developed risk mitigation plans• Effectively communicated project status to project stakeholders• Maintained project financials according to the contract• Coached, mentored and motivated team members, influencing them to take positive action and accountability for assigned work• Provided strong leadership to team to develop and monitoring individual and team performance goals, coaching managers and, driving major change initiatives• Coordinated with the change control team to ensure timely and proper submission of change requests for implementation. Show less

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  WeOne Business Solutions Private Limited

  Mar 2019 - Oct 2021

  Chief Executive Officer