Uzdatul Ilma

Experience

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  Panti Sosial Marsudi Putra Handayani

  Jul 2018 - Aug 2018

  SOCIAL REHABILITATION INTERNSHIP
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  PT Sinarmas Distribusi Nusantara

  Oct 2019 - Jun 2020

  HR Personnel Admin

  As part of the HR team, I handled personnel administration and employee lifecycle support.• Maintained HR records and updated the HRIS database.• Assisted in payroll and compensation processes, including business travel arrangements.• Supported management in HR and general affairs matters.

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  PT. Bank BNI Syariah

  Dec 2020 - Feb 2021

  Middle Financing Legal Assistant

  As a Legal Assistant, I supported financing documentation and compliance to ensure smooth and transparent disbursements.• Managed documentation for financing agreements.• Monitored contract fulfillment and financing disbursement.• Ensured compliance with internal and external reporting obligations.

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  PT Bank Syariah Indonesia Tbk.

  Feb 2021 - Apr 2022

  Service Quality Development Staff (Product Owner)

  In this role, I acted as a Product Owner for branch and frontliner digital platforms, focusing on improving customer service, operational efficiency, and frontline experience.• Owned the development and enhancement of branch & frontliner platforms including digital queue systems, web forms, and omnichannel service tools.• Gathered requirements from frontline users and business teams, then translated them into actionable improvements.• Collaborated closely with IT, operations, and service excellence teams to deliver impactful digital solutions.• Designed and facilitated training modules for frontline staff across 1,000+ branches to ensure adoption and service consistency.• Monitored frontline performance metrics and aligned platform features to KPI improvements. Show less

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  VON Magazine

  Jun 2022 - May 2023

  Freelance Content Writer
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  Gamer2Gamer Sdn Bhd

  Jun 2022 - Apr 2024

  Customer Satisfaction Specialist

  As a Customer Experience Specialist, I enhanced user journeys and safeguarded platform trust by working at the intersection of service, fraud prevention, and technology.• Managed customer engagement and sales campaigns through CRM tools.• Partnered with technical teams to optimize user experience and service flow.• Supported Anti-Fraud & Compliance teams in analyzing data for eKYC and AML regulations.• Investigated fraudulent activities, handled dispute resolution, and strengthened trust across channels.• Improved customer experience across multiple touchpoints, ensuring seamless and safe interactions. Show less

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  PT Bank Syariah Indonesia Tbk.

  May 2024 - now

  IT Business Partner

  As an IT Business Partner, I bridge business needs and technology by:• Guiding users in defining requirements, then translating them into demand analysis documents and BRDs/FSDs.• Acting as a solutioning partner for business stakeholders to ensure feasibility, clarity, and alignment with IT strategy.• Managing digital initiatives such as: 1. BSI SuperApp (engagement, lifestyle, and transactional features: online transfer, BI Fast, SKN, RTGS) 2. Corporate Website revamp 3. Branch & Frontliner Platforms (digital queue, web forms, omnichannel) 4. Multiposting application 5. Digital Carbon Emission SaaS, ensuring security compliance and scalability for nationwide rollout.• Driving projects with Agile & Waterfall approaches, ensuring delivery meets business value and operational excellence. Show less