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Parameshwaran Ramakrishnan

Parameshwaran Ramakrishnan

Customer Service Rep

Followers of Parameshwaran Ramakrishnan419 followers
location of Parameshwaran RamakrishnanThane, Maharashtra, India

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  • Timeline

  • Skills

    Prince2
    Change management
    Incident management
    Itil
    It service management
    It operations
    Crm
    Service desk
    Risk management
    Service level agreements
    Service level management
    Vendor management
    Escalations management
    People management
    Stakeholder engagement
    Client relations
    Project planning
    Project management
    Team management
    Service delivery management
    Major incident management
    Problem solving
    Problem management
    Service delivery

  • About me

    A highly motivated and enthusiastic IT service delivery specialist with 13 years of experience across diverse and challenging roles and initiatives. Excellent relationship and communication skills with stakeholders of all levels, leading by example and championing positive engagement to promote successful outcomes. Committed to ongoing professional and personal development to achieve the highest standards at all times.

  • Education

    • Sikkim Manipal University

      -
      Bachelor’s Degree Network Technology First Class

    • Ed Excel Foundation UK

      -
      Higher National Diploma Computer Science First Class

    • SBRR Mahajana First Grade College, Jayalakshmipuram

      -
      HSC Biology

  • Experience

    • Sutherland

      Oct 2005 - Jul 2007
      Customer Service Rep

    • Capita India

      Aug 2007 - Jun 2015

      • Senior Consultant - Service Management Governance

        Nov 2010 - Jun 2015

      • Senior Analyst - IT Service Desk

        Aug 2007 - Nov 2010

    • Capgemini

      Jun 2015 - Aug 2021

      • Cross Functional Service Management Lead

        Jun 2015 - Aug 2021

      • Change Manager

        Jun 2015 - Jul 2018

    • SUN PHARMA

      Aug 2021 - now
      IT Manager - Global Service Delivery Lead

  • Licenses & Certifications

    • Google Cloud Product Fundamentals

      Coursera
      Oct 2020
      View certificate certificate

    • ITIL V3 Foundation

      APMG International

    • SIAM Foundation

      APMG International

    • Prince 2 Practitioner

      AXELOS Global Best Practice

  • Honors & Awards

    • Awarded to Parameshwaran Ramakrishnan
      Outstanding Contribution Strategic Client of Capgemini Jun 2018 Awarded for outstanding contribution towards maintaining quality and ensuring a successful transition
    • Awarded to Parameshwaran Ramakrishnan
      Certificate of Recognition Managing Director Jan 2015 Awarded in appreciation of the dedication and commitment in delivering timely RFCs for one of the most complex projects
    • Awarded to Parameshwaran Ramakrishnan
      Team of the Quarter Director IT Jun 2010
    • Awarded to Parameshwaran Ramakrishnan
      Special Contribution Head of Operations Sep 2009
    • Awarded to Parameshwaran Ramakrishnan
      Service Excellence Quarter Award - Quarter 1 of 2009 Client May 2009 Awarded the best IT Analyst by the Client for outstanding quality
    • Awarded to Parameshwaran Ramakrishnan
      Champ of the Month Operations Manager Mar 2009 Awarded for outstanding performance in quality
    • Awarded to Parameshwaran Ramakrishnan
      Champ of the Month Assistant Manager Feb 2009 Awarded for outstanding performance in quality
    • Awarded to Parameshwaran Ramakrishnan
      Champ of the Month Assistant Manager Jan 2009 Awarded for outstanding performance in quality
    • Awarded to Parameshwaran Ramakrishnan
      Best Quality Assistant Manager Dec 2008
    • Awarded to Parameshwaran Ramakrishnan
      Gold Performer Director IT Dec 2008
    • Awarded to Parameshwaran Ramakrishnan
      Best Analyst Head of Operations Jul 2008 Awarded the best Analyst
    • Awarded to Parameshwaran Ramakrishnan
      Gold Performer - Quarter 1 of 2008 CEO May 2008
    • Awarded to Parameshwaran Ramakrishnan
      Service Excellence Quarter 1 of 2008 Client May 2008 Awarded by one of the most prestigious Client of Capita for service excellence
    • Awarded to Parameshwaran Ramakrishnan
      Best Performer - Gold Head of Operations Nov 2007
    • Awarded to Parameshwaran Ramakrishnan
      Best New Joinee Head of Operations Aug 2007
    • Awarded to Parameshwaran Ramakrishnan
      Top Achiever Vice President - Operations May 2007 Awarded the best IT analyst across PAN India