Dwayne J. Hislop

Experience

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  Cable & Wireless Communications

  Jan 2001 - Jan 2007

  Helpdesk Technician

  . Created user accounts for network access in Active Directory and Microsoft Exchange.. Created user access permissions to files on file servers.. Provided user support and carried out orientation for new staff.. Deployed, troubleshoot and maintained servers. . Completed data backups.. Maintained and created VPN accounts.. Monitored the network health and generated weekly reports to management.. Generated reports for 911 with updates of new customer’s information.. Maintained antivirus server which was running MacAfee. . Responsible for maintaining / troubleshooting issues with the BES server and blackberry phones. . Documented installations of all software used on client desktops/ laptops and any resolutions for quick deployments and low downtime..Responded to tickets raised in Track It (Helpdesk Software) in a timely manor Show less

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  Digicel Group

  Jan 2007 - Jan 2010

  . Deployed / supported Cisco PBX systems. (Configured sip trunks, voice mails, extensions, integrated multiple providers and auto attendants ). Executed site surveys prior to an installation.. Physically installed, configured and maintained Alvarion based equipment at customer premises. This included but was not limited to: Outdoor Units, Indoor Units, antenna system and wiring.. Implemented, configured, developed and supported all IP based systems needed to provide voice and data Broadband services at customer premises. This includes but was not limited to voice gateways, Cisco IADS, SIP servers, and Alvarion based equipment. . Interacted and liaised with potential customers on a daily basis.. Interacted and liaised with 3rd party contractors on a daily basis to assist the Broadband Implementation Manager coordinate the timely implementation of services. . Liaised with vendors such as Alvarion, Cisco, Customer Care, Technical Support and external maintenance contractors on ongoing network activities to ensure optimal performance of the network.. Responsible for the maintenance and operation of Alvarion core network (BTS). . Ensured escalation of all customer faults to relevant departments as required.. Generated and submitted Planned Works for service affecting network activity.. Provided weekly reports on network performance as observed in day to day activities to management.. Maintained accurate records of all network events and system configuration.. Followed through with fault resolution and closure of trouble tickets & CSR’s. Responsible for the BWA storage facility and inventory.. Raised Purchase Orders for the Technical Dept.. Responsible for the reporting of all low Customer Premise Equipment stock quantities to the Broadband Implementation Manager in a timely manner to assist in the upkeep of current stock levels.. Assist in the project management of these projects. Show less Created user access permissions to files on file servers.Responded to clients’ requests for assistance.. Provided user support and carried out orientation for new staff.. Deployed, troubleshoot and maintained servers. . Completed data backups.. Monitored the network health and generate weekly reports to management. Documented installation of all software used on client desktops/ laptops and any resolutions for . quick deployments and low downtime..Created user accounts for network access in Active Directory Show less

  • Broadband Wireless Engineer

    Jan 2008 - Jan 2010

  • IT/ IP Engineer

    Jan 2007 - Jan 2008
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  LIME

  Jan 2010 - Jan 2014

  Business Service Technician

  . Perform installation, commissioning, testing, operations and maintenance of company and customer systems/equipment in accordance with the relevant accepted standards. Systems include CISCO, Nortel key Systems, UC500 Series, CUCME, Avaya IP Office and Dynatel 965.. Maintain and encourage exemplary relations with customers and third parties.. Manage and participate in processes that monitor and assess systems alarms, logs and fault reports.. Identify existing and potential trouble areas and promptly take appropriate action to resolve and/or escalate issues to the next level of maintenance or supervision.. Assist with on-the-job training of customers, staff, contractors or any third parties as required.. Assist in the maintenance and deployment of inventory.. Participate in the development of proposals and solutions to support the commercial team and liaise with customers and/or third parties.. Locate and encourage sales opportunities.. Manage and perform routine tasks such as backups and other related procedures to ensure proper business continuity processes are completed for company and customers. Participate/advise in ordering and collection process for material procurement.. Liaise with other departments, equipment suppliers, contractors, other third parties or subscribers to achieve data circuit and equipment objectives.. Ensure compliance with manufacturer’s and LIME’s recommendations and standard operating procedures/best practices.. Research and maintain annual test equipment and tools for department when requested.. Perform preliminary checks and installation of services such as Adsl, Vdsl, Lime TV, DEL (Telephone line installation) PRI and PBX installations.. Ensure timely execution of work orders, fault dockets or any other related job directives in accordance with service level agreements. Show less

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  Ericsson

  Jan 2014 - Jan 2015

  Field Services Officer

  . Perform installation, commissioning, testing, operations and maintenance of company and customer systems/equipment in accordance with the relevant accepted standards. Systems include CISCO, Nortel key Systems, UC500 Series, CUCME, Avaya IP Office and Dynatel 965.. Maintain and encourage exemplary relations with customers and third parties.. Manage and participate in processes that monitor and assess systems alarms, logs and fault reports.. Identify existing and potential trouble areas and promptly take appropriate action to resolve and/or escalate issues to the next level of maintenance or supervision.. Assist with on-the-job training of customers, staff, contractors or any third parties as required.. Assist in the maintenance and deployment of inventory.. Participate in the development of proposals and solutions to support the commercial team and liaise with customers and/or third parties.. Locate and encourage sales opportunities.. Manage and perform routine tasks such as backups and other related procedures to ensure proper business continuity processes are completed for company and customers. Participate/advise in ordering and collection process for material procurement.. Liaise with other departments, equipment suppliers, contractors, other third parties or subscribers to achieve data circuit and equipment objectives.. Ensure compliance with manufacturer’s and LIME’s recommendations and standard operating procedures/best practices.. Research and maintain annual test equipment and tools for department when requested.. Perform preliminary checks and installation of services such as Adsl, Vdsl, Lime TV, DEL (Telephone line installation) PRI and PBX installations.. Ensure timely execution of work orders, fault dockets or any other related job directives in accordance with service level agreements. Show less

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  Columbus Communications Inc

  Jan 2015 - Apr 2016

  B2B Technician

  . Perform installation, commissioning, testing, operations and maintenance of company and customer systems/equipment in accordance with the relevant accepted standards. Systems include CISCO, Nortel key Systems, UC500 Series, CUCME, Avaya IP Office and Dynatel 965.. Maintain and encourage exemplary relations with customers and third parties.. Manage and participate in processes that monitor and assess systems alarms, logs and fault reports.. Identify existing and potential trouble areas and promptly take appropriate action to resolve and/or escalate issues to the next level of maintenance or supervision.. Assist with on-the-job training of customers, staff, contractors or any third parties as required.. Assist in the maintenance and deployment of inventory.. Participate in the development of proposals and solutions to support the commercial team and liaise with customers and/or third parties.. Locate and encourage sales opportunities.. Manage and perform routine tasks such as backups and other related procedures to ensure proper business continuity processes are completed for company and customers. Participate/advise in ordering and collection process for material procurement.. Liaise with other departments, equipment suppliers, contractors, other third parties or subscribers to achieve data circuit and equipment objectives.. Ensure compliance with manufacturer’s and LIME’s recommendations and standard operating procedures/best practices.. Research and maintain annual test equipment and tools for department when requested.. Perform preliminary checks and installation of services such as Adsl, Vdsl, Lime TV, DEL (Telephone line installation) PRI and PBX installations.. Ensure timely execution of work orders, fault dockets or any other related job directives in accordance with service level agreements. Show less

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  C&W Business

  Mar 2016 - Jan 2017

  Presales Engineer
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  Logic Communication Ltd. (Cayman)

  Mar 2021 - now

  Network Operations Center Engineer