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Suvarghya Kar

Suvarghya Kar

Consultant - CRM

Followers of Suvarghya Kar1000 followers
location of Suvarghya KarGreater Kolkata Area

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  • Timeline

  • Skills

    Itil
    It service management
    Management
    Business intelligence
    Obiee
    Data warehousing
    Etl
    Informatica
    Crm
    Software project management
    Agile project management
    Agile methodologies
    Pmi acp
    Process improvement
    Process management
    Business process
    Pl/sql
    Analytics
    Requirements analysis
    Business analysis
    Analysis
    Leadership
    Powerpoint storyboarding
    Client maintenance
    People skills
    Recruitments
    Customer focused
    Communication skills
    Always punctual
    Service reporting
    Service delivery
    Servicenow
    Pre sales
    Team management
    Service introduction
    Diageo delivery methodology

  • About me

    * Total professional experience of over 10 years in IT industry (with 2 years of full-time MBA in between) * Working as a Service Management professional at Tata Consultancy Services (TCS), Kolkata * Worked as a Service Manager/ Project Manager at MAQ Software, Hyderabad, with previous experience in Cognizant Technology Solutions (CTS), Kolkata as Consultant-CRM * PMI-ACP (Agile Certified Practitioner) and ITIL Foundation 2011 Certified * PGDM (IT & Marketing) from IMT Ghaziabad and B.Tech (ECE) * Process-oriented and customer-centric service mindset, with good communication skills and punctuality

  • Education

    • Institute of Management Technology (IMT), Ghaziabad

      2010 - 2012
      PGDM IT & Marketing

      Activities and Societies: • Mess Secretary, Mess Committee at IMT • Member of Student Affairs & Welfare Council • Mess Secretary, Mess Committee at IMT - Selected in First Year as Member of IMT Ghaziabad Mess Committee, which runs the biggest B-School Mess in India (4 unlimited meals a day, for 1100+ people) - Promoted to position of Mess Secretary in Second Year, based on performance - Led the IMT Mess Committee in managing day-to-day operations of Mess - Led Mess Committee in organizing Pizza Nite once in every term (3 times a year) - Organized Annual Mess Day… Show more • Mess Secretary, Mess Committee at IMT - Selected in First Year as Member of IMT Ghaziabad Mess Committee, which runs the biggest B-School Mess in India (4 unlimited meals a day, for 1100+ people) - Promoted to position of Mess Secretary in Second Year, based on performance - Led the IMT Mess Committee in managing day-to-day operations of Mess - Led Mess Committee in organizing Pizza Nite once in every term (3 times a year) - Organized Annual Mess Day, the CSR event of IMT to felicitate the Mess employees• Member of Student Affairs & Welfare Council• Participated in Nukkad Natak event at Tarang 2011, the annual fest at IIT Roorkee• Successfully completed Level I of Spanish Language Certification Show less

    • Institute of Engineering & Management (IEM)

      2002 - 2006
      B.Tech Electronics & Communication Engineering

    • South Point High School

      1988 - 2002
      Secondary & Higher Secondary (X and XII) Science

  • Experience

    • Cognizant

      Jul 2006 - Jun 2010
      Consultant - CRM

      Work involved providing Analytics (Business Intelligence Reporting), Data Warehousing & ETL solutions to world's leading Pharmaceutical companies (Pfizer, Merck) to help them improve their business performance.Key responsibilities include: • Providing Analytics & ETL solutions for business applications • Incident Management • Client Management (Pharma domain) • Leading the team & grooming/mentoring junior membersTechnologies Include: • Oracle BI / Siebel Analytics • Oracle PL/SQL • Informatica, Oracle DAC • Siebel Show less

    • Tata Consultancy Services

      Apr 2011 - Jun 2011
      Management Summer Intern

      Worked on analyzing the effectiveness of Service Management processes

    • MAQ Software

      Jan 2012 - Jan 2014
      Project Manager

      • Project Delivery & Leadership• Service Management• Process Management• Team & People Management• Organization Development / Recruitment

    • Tata Consultancy Services

      Jan 2014 - now

      • IT Service Delivery Project Manager

        Jan 2016 - now

      • IT Service Management Consultant

        Jan 2014 - Jan 2016

  • Licenses & Certifications

    • Microsoft 70-461: Querying Microsoft SQL Server 2012

      Microsoft
      Dec 2012

    • Business Communication

      Brainbench
      Mar 2010

    • RDBMS Concepts

      Brainbench
      Mar 2010

    • Oracle BI Applications 7.9: Develop a Data Warehouse

      Oracle
      May 2008

    • Oracle 8i – SQL and PL/SQL

      Cognizant Certified Professional
      Jul 2007

    • Siebel Analytics Server Architecture

      Cognizant Certified Professional
      May 2007

    • Siebel Analytics Application Developer

      Cognizant Certified Professional
      Mar 2007

    • ITIL Foundation 2011

      EXIN
      Jan 2014

    • PMI-ACP (Agile Certified Professional)

      Project Management Institute
      Dec 2013

    • Diageo Delivery Methodology (DDM)

      Diageo
      Jan 2016

    • AWS Business Professional

      Amazon Web Services (AWS)
      Jan 2018

  • Honors & Awards

    • Awarded to Suvarghya Kar
      Best Performer - Received ‘Best Performer’ award at TCS in May 2014
    • Awarded to Suvarghya Kar
      Star of the Quarter - Received ‘Star of the Quarter’ award at TCS in Nov 2014