Zach Mitchell

Experience

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  SungardHE (Currently Ellucian) based at Mohave Community College

  Mar 2004 - Dec 2009

  ~ Spearheaded Angel LMS, Millennium, Active Directory, Exchange Email, Wired Red, and Windows/Linux servers; ensured proper maintenance of server room infrastructure; and instituted desktop service builds, such as kiosks and academic images. ~ Served as backup to all other systems administrators, which included the web developer, desktop services manager, and audio visual specialist. ~ Worked collaboratively with the Distance Education team for the distance education system -- Angel; successfully created multiple test environments to assist in on-boarding new faculty and testing new releases of the system before upgrades of the actual application.~ Expertly master-planned the installation, rearrangement, and rewiring of the computer/network systems in the server room. Show less

  • Network Systems Administrator

    Aug 2008 - Dec 2009

  • Technical Support Specialist II

    Jan 2008 - Aug 2008

  • Technical Support Specialist I

    Mar 2004 - Jan 2008
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  SunGard HE (Currently Ellucian)

  Jan 2010 - Feb 2011

  IT Service Management (ITSM) Application Administrator / Trainer

  ~ Rapidly implemented Service-Now training currently utilized by the company through WebEx and Teleconference; created training videos and materials for self-paced training; and rendered operational support to key clients. ~ Architecturally designed robust test plans for the quality assurance of Service-now; consequently troubleshooting system issues and engaging in travels as required. ~ Authored all test plans, while efficiently delegating personnel on testing and compiling the information. ~ Earned commendation as the only team member to troubleshoot firewall issues and desktop issues, which hindered clients from using Service-now. ~ Received the company’s internal award, the Gem award, for demonstrating outstanding technical performance and dedication to work. Show less

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  Aero Flite Inc

  Oct 2011 - now

  IT Manager

  ~ Oversee the entire aspects of the company’s technical operations, including desktop systems, portable devices, office systems, hardware/software, software training, servers, and network infrastructure. ~Successfully implemented/Maintains Active Directory, Hyper-V Server, File Server, and Miscellaneous small client/server applications.~ Maintain direct involvement with the Internet service provider (ISP) on phone and Internet services; proficiently conduct technology needs analysis; and render 24-hour on-call support. ~ Consistently monitor strict observance of IT standards and servers.~ Manage IT Support Specialists Show less