Peter Mwaningo

Experience

• 

  TRANSEC KENYA LTD.

  Jan 2007 - Nov 2007

  PORT CLERK

  Worked as tally clerk of direct loading vessels.

• 

  Muranga Forwarders Limited

  Jan 2008 - Sept 2010

  Portr Clerk

  Verifying containers with Customs (KRA) and all stakeholders at Container Freight Stations and within KPA. Processing gate

• 

  Muranga Forwarders Ltd

  Feb 2008 - Jan 2019

  I update all our clients and arranging work to our filed officers. Keeping up to date reports and making sure all documents and daily duties are performed before end of the day. Sending reports to clients and making sure they receive their good on time. I update all clients concerning their shipments and sending reports each day for the same. Following with Kenya Ports Authority for Vessel schedules and Containers Allocations. Following consignments for our clients and making sure we expedite clearance as a team to beat our competitors.

  • Corporate Operations Manager

    May 2015 - Jan 2019

  • Operation Manager Incharge

    Feb 2015 - Jan 2019

  • Operations Coordinator

    Feb 2008 - Feb 2015
• 

  Muranga Forwarders Ltd.

  Mar 2012 - Feb 2015

  CONTAINER TRANSFAR MANAGER

  Following and tracking each shipment for our clients. Following with Kenya Ports and Container Freight Stations regarding transfer of containers to cfs. Making sure no extra are paid for port charges from delay in container transfer.

• 

  Muranga Forwarders Ltd, Operations Coordinator

  Feb 2013 - Oct 2016

  Operations Coordinator

  Coordination and Supervision - Assigning duties to port clerks for consignmentslodged at Container Freight Stations (CFS) for clearance.● Transport - Liaising with various transporters and allocation of ready for loadingshipments from container freight stations (cfs).● Best Practices - Improve processes and policies in support of organizationalgoals, Formulate and implement departmental and organizational policies andprocedures to maximize output. Monitor adherence to rules, regulations andprocedures.● Documentation – Liaising with our various departments to ensure alldocumentation is processed in a timely manner to ensure that no storage isincurred.● Logistics -- In charge of Muranga Freight Logistics Limited who operates a fleet of trucks for in-house transportation and loading of containers from CFS’ on adaily basis to our clients to avoid incurring extra charges (Re-marshalling andStorage) Show less

• 

  Starway international Freight and forwarders

  Jan 2019 - Feb 2022

  Customer Support Specialist
• 

  Starway International Freight & Forwarders Ltd

  Jan 2019 - May 2021

  Operations Coordinator
• 

  Freight Forwarders Kenya Limited

  Mar 2022 - now

  Assistant Account Manager

  Taking records for all consignments updates and sending reports to clientsdaily.• Track incoming shipments and follow with shipping line agents andconsolidators.• Communicating with clients on their status of their shipments.• Working with team members to achieve departmental goals, while providingquality customer service• Assessing Customer Service Department’s operation performance against settargets.• Provided customers with on-the-spot solutions.• Keeping a record of customer interaction and details of actions taken. •Building sustainable relationships where necessary with our customersregarding usage and benefits of our services.• Communicating with customers to receive their valuable feedback andsuggestions for improvement in our services.• Documenting and maintaining reports related to discussions and feedbackprovided by customers and presenting reports to appropriate departments toenable further improvement in our services. Show less