Brandon W.

Experience

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  One Beacon Insurance

  Jun 2004 - Jun 2005

  Statistical Analyst (contractor)

  Investigated and resolved delinquent and rejected statistical reports Handled remittance of exposure & loss data to national/regional workers compensation bureausAnalyzed time-sensitive financial annual reports and operational workflowVerified premium and loss data coordinated inter-departmental projectsActed as liaison with national and regional agencies Facilitated production of statistical reports by utilizing internal systems

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  Perkins School for the Blind

  Jun 2005 - Jun 2006

  Program Aide

  Consulted with program staff and clinicians to determine the capabilities and limitations of each studentAided in preparing goals, objectives, and specific plans to meet the needs of each studentMaintained an orderly, clean, safe, and secure environment for studentsPhysically assisted students in medical emergencies

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  Neuro-Rehab Management, Inc.

  Jun 2006 - Nov 2011

  Case Manager

  Act as liaison between patient/family and healthcare personnel to ensure that vendors provide necessary care promptly and effectively. Coordinate overall interdisciplinary plan of care for clients. Perform contract case management through the Multiple Sclerosis Society. Accomplishments & Contributions• Performs all calculations and data management for annual Grant Report• Member of the Retreat Planning Committee• Member of Conference Planning Committee • Develops and performs provider outreach presentations Show less

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  KDSA Consulting, LLC

  Nov 2011 - Jul 2013

  Primary On-Site Technician

  Principal responsibilities include providing on-site (desk-side) and off-site support (telephonic, IM, email) in numerous multi-user environments. This includes installing, configuring and maintaining PCs, troubleshooting peripheral malfunction, and addressing user error. Administrative duties include performing system backups and recovery, troubleshooting DNS and DHCP issues, hardware / server rollouts, optimizing server disk usage, managing software licensing, MS Exchange system management, installing systems software / database patches, and network policy implementation such as managing firewall blacklisting and content filtering. Other responsibilities include physical networking infrastructure such as the maintenance and replacement UPS devices, switches, servers, routers, as well as punching patch panel, and crimping Ethernet cable. Show less

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  GSA

  Jul 2013 - Mar 2016

  Senior Helpdesk Analyst \ Desktop Support \ Remote Local Support

  Responsibilities include providing touch and off-site support (telephonic, remote, email) in multi-user environments for 4 regional designations of the US. Installing, configuring and maintaining laptops, PCs, addressing user error, printer configurations, hardware break fix, support and configuration of IOS, Android mobile device infrastructure via Fiberlink. Administration of the VOIP phone system via CUCM. Support for Citrix, VPN, and VDI issues. Administration of user configurations and access via AD. Show less

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  7 NEWS, WHDH-TV

  Mar 2016 - Mar 2021

  IT Manager

  Manages internal technical team and external MSPs to ensure service resource availability and system up-time for a mobile team of over 300 users. Provides level I, II, and III support on all existing desktop systems, project management on all IT-related capital projects, network management on all switch, VoIP and Wireless infrastructure. Plans and maintains all IT accompanying service contracts, budgets, licensing, capital expenditures, desktop engineering projects, and server refresh.

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  Parallel Wireless

  Mar 2021 - Oct 2022

  Global Support Manager

  Builds and manages the Global Support team . Develops and deploys the systems and procedures, to provide Tier I and Tier II support and escalate where necessary. Mentors and develops Technical Services staff to ensure growth in skill sets, as well as develops a succession plan.

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  United States Air Force

  Oct 2022 - now

  ● Worked with Leadership, stakeholders, and logistics teams to establish and populate IT hardware accounts for accountability and compliance. ● Coordinated with Logistics Team and stakeholders to maintain CI compliance.● Developed Enterprise Mobile Device Management Policy. ● Oversees Logistics operations, development and continual improvement of all project support and sustainment efforts for the branch.● Ensures Supply Chain Risk Management controls are enforced across the enterprise. Show less ● Served as interim IT Lead responsible for all IT operations, acquisitions, and service management. ● Worked with Leadership, stakeholders, and logistics teams to establish and populate IT hardware accounts for accountability and compliance. ● Responsible for ensuring the branch follows all laws and policies regarding asset management, acquisitions, sustainment, and disposition. ● Develops and issues branch policy to achieve enhanced service delivery and continual improvement.● Oversees Logistics operations, development and continual improvement of all product support and sustainment efforts for the branch.● Ensures Supply Chain Risk Management controls are enforced across the enterprise. Show less ● Led a team of geographically dispersed team of civilians and contractors to support IT Operations Management, Support, and Sustainment across multiple sites.● Enabled ongoing efforts such as Hardware Asset Management, Software Asset Management, IT Operations Management, and IT Service Management to ramp up, spin down, and reassign FTEs to hit specific project milestones in a timely fashion. ● Served as Portfolio L2 Logistics Support Lead to ensure mission support and sustainment. ● Collaborated with the Acquisitions Team to resource, plan, and acquire personnel to support project efforts and mission success. ● Identified, planned, resourced with both Government Support, Commercial support, and Operations Management teams to ensure adequate Facilities and Infrastructure support and effectiveness for storage and other operational mission requirements. ● Facilitated Packaging Handling and Shipping objectives by working with operational stakeholders to ensure that fulfillers provided support items to CONUS and OCONUS stakeholders for training or mission fulfillment.● Developed, documented, and defined systems’ baselines and change management / exceptions protocols for system software changes. ● Worked with stakeholders to identify, determine, and mitigate risk associated with continual sustainment of implemented / utilized commercial products. ● Led team leads to ensure Supply Support to ensure that we have the right spares, repair parts, and all classes of supplies available. ● Identified, planned, resourced adequate Facilities and Infrastructure support and effectiveness for storage and other operational mission requirements. ● Facilitated Packaging Handling and Shipping objectives by working with operational stakeholders to plan and resource requirements of mission critical materiel. Show less ● Enabled IT Systems Continuous Support by identifying requirements, planning, resourcing, and acquiring, software, firmware, generating documentation with developers, and assessing manpower and personnel requirements for management and success of mission critical computer hardware and software systems ● Enabled Training and Support efforts by planning, resourcing, developing, and integrated a training strategy, to empower military and civilian stakeholders to access unlimited vendor led training. Identified prerequisite learning tracks team stakeholders. ● Worked with stakeholders and technical SMEs to plan sustainment engineering efforts to service in-use systems IT System. Facilitated downtime for updates and upgrades for IT Systems. ● Developed a BYOD plan for consideration of Leadership designed to address ongoing Supply Chain Risk Management (SCRM). Show less

  • L1 Chief of Logistics

    Sept 2024 - now

  • IT MFA Lead / L1 Chief of Logistics

    Sept 2024 - Dec 2024

  • Supervisory IT Deputy / L2 Logistics Chief ITAM and OPs

    Sept 2023 - Sept 2024

  • Information Technology Specialist

    Oct 2022 - Sept 2023