Gunjan Chugh

Experience

• 

  Capgemini

  Jul 2014 - Sept 2015

  Process Associate

   Handled operational issues of supply chain management for Client-Nokia Siemens Networks Ensure Service Level Management for the client Active participant in Steering Committee reviews for demonstrating analytical reports to EUClients Managing priority-based tickets for all the Order Management Activities (PO, SO, invoicecreation and other relevant tasks) Responsible for all the Order Management Activities (SO, SVO and PO Creation etc.)related to own customer accounts Prepared Movement Tracker and updated day to day shipment and ticket status. Show less

• 

  Itochu India Pvt. Ltd

  Nov 2015 - May 2019

  Operations Specialist

   Collect and prepare demand forecast V/S actual business and liaison with vendors forproduction planning Entrust delivery timelines committed to customers with proper channelization with vendorsas per delivery contract Apprise customers & vendors for any transactional damage & adjust the monetary loss as perthe contractual obligations Proficient knowledge on SAP software & handling operational tasks of P2P & O2C Preparing & managing dashboards in the form of MIS reports & cascading it to the Singapore &Japan HO Handling custom clearance process for Tokai Imperial Hydraulics and Itochu Thailand Assist in the implementation of material management strategies and execute strategicsourcing initiatives related to specific materials Performs opportunity analysis to identify projects that will deliver significant cost savingsand value improvement. Conducting risk review and completing risk formalities required for engaging clients, vendors,contractors & sub- contractors Managing warehouse inventory and handling relevant audits Arrange transportation, coordinate for delivery of material Show less

• 

  Sensitech

  Sept 2019 - May 2021

   Build credibility, establish rapport, & maintain constant Communication with Internal &External Stakeholders at multiple levels  Upstream Weekly Status/Dashboard to Senior Management. Conduct Review Meetings with Account Managers to identify any issues/gaps related to Product Orders Enabling the business to higher scale by improving KPIs for O2C, Stock Management, Escalations, SLAs &ensuring overall Customer Experience Supervision of E2E Customs Clearance, assuring Proper Documentation &Coordinate timely release of duty payments Identification of problematic areas & loop holes in a process, Propose & Execution of Service improvement Programs orchestrated by Senior Leadership Show less

  • Senior Client Service & Operations Analyst

    Sept 2019 - May 2021

  • Senior Client Service and Operations Analyst

    Sept 2019 - May 2021
• 

  Genpact

  Sept 2021 - now

  Assistant Manager