Amjad Ullattupara

Experience

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  Puthanveettil Associates

  Jan 2018 - Oct 2021

  System Administrator

  Played a pivotal role in ensuring the seamless operation and reliability of the organization’s IT infrastructure. My efforts were instrumental in supporting the company’s day-to-day operations by maintaining robust, secure, and efficient technology systems. My key responsibilities and achievements include:- Oversaw the end-to-end management of company IT assets, including user PCs, network systems, desk telephones, and printers. Ensured optimal performance, minimized downtime, and resolved technical issues promptly to maintain business continuity.- Managed critical databases with a focus on maintaining data integrity, security, and efficiency. Implemented best practices for data backup, recovery, and access control to support smooth business operations.- Installed, configured, and provided ongoing support for a variety of business applications. Ensured software solutions were aligned with organizational needs and operated seamlessly to enhance productivity.- Oversaw the installation, maintenance, and optimization of Closed-Circuit Television (CCTV) systems, strengthening the company’s security infrastructure and safeguarding its assets.- Collaborated with diverse teams to ensure seamless and effortless operations, fostering synergy and efficiency across departments.Through a proactive and detail-oriented approach, consistently delivered reliable IT solutions that empowered the organization to achieve its operational goals. Show less

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  BTC Networks

  Dec 2021 - now

  Senior System Engineer

  I specialize in delivering cutting-edge technology solutions that drive operational efficiency, enhance customer satisfaction, and support organizational growth. With a strong focus on innovation, I design, implement, and manage advanced systems to optimize performance and align with strategic business objectives. My key responsibilities and achievements include:- Successfully managed multiple high-impact projects, overseeing cross-functional teams and subcontractors to ensure seamless execution and timely delivery.- Developed comprehensive technical and commercial proposals tailored to client needs, ensuring alignment with industry standards and driving business growth.- Experienced in leading the end-to-end design, implementation, and post-implementation support of advanced Contact Center Solutions, including Genesys Cloud CX, Cisco Unified Contact Center Express (UCCX), Cisco Unified Communications Manager (CUCM), and Avaya Aura Contact Center (AACC), among other industry-leading platforms.- Designed and deployed Interactive Voice Response (IVR) systems using Cisco UCCX, Avaya AACC, and Genesys Cloud CX. Integrated IVR with CRM applications, APIs, and databases to enhance customer experience and streamline call routing processes.- Led the implementation and support of Workforce Optimization (WFO) and call recording solutions, including Verint WFO, Avaya WFO, Avaya ACR, Telstrat Engage, and Calabrio.- Oversaw the implementation and optimization of customer servers and systems, ensuring high performance, reliability, and scalability.- Played a pivotal role in the implementation and support of network and IP telephony solutions, delivering seamless operations and enhanced connectivity.Through a combination of technical expertise, strategic thinking, and a customer-centric approach, I consistently deliver solutions that empower organizations to achieve their goals and stay ahead in a competitive landscape. Show less