Mohammad Ismail

Experience

• 

  Tetra Pak

  Jun 2009 - Sept 2009

  Summer Intern

  - Responsible for working on the production line.- Created a presentation as a project regarding paper waste.

• 

  Saudi Electricity Company

  Dec 2010 - now

  - Provide coordination between various sections in the office.- Monitor and help respond to customer complaints and provide customer service.- Monitor, train and support the quality of employee work.- Create an expense sheet for contractors.- Provide data reports on overall performance.- Additional administrative office duties as needed. - Serviced the Saudi electricity customers in creating, editing, and updating their profiles.- Prepared service reports by collecting and analyzing customer information.- Managed the online electricity requests coming from various municipalities.

  • Department Coordination

    Dec 2010 - now

  • Customer Service Representative

    Dec 2010 - Dec 2015
• 

  Family Owned Cafe

  Jan 2018 - now

  Co-Owner & Operator

  - Responsible for finances and accounting of the café.- Provide marketing and digital marketing to advertise the café and increase business.- Conduct negotiations with vendors and procure inventory and products.- Human resource responsibilities as well as training of staff.- Provide problem resolution as need to ensure the business runs smoothly.- Ensure top level customer service so customers will return.

• 

  A-Safwah Royal Hotel

  Jun 2018 - Sept 2018

  Reservations Specialist

  - Created reservations for VIP customers.- Answered a high volume of incoming calls.- Utilized sales techniques to gain additional customers.- Responsible for additional tasks as assigned.