Benard Pierson

Experience

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  Federal Aviation Administration

  Jun 1990 - Aug 1993

  Computer Clerk

  Maintained computer network including hardware, software, and systems configuration for 15-17 users Analyzed user equipment requirements, obtained cost quotes from vendors for equipment and software purchases, wrote procurement documentation for about three small purchases each summerInstalled communications software (Sprint Mail) on a Novell local area network to provide a link to Sprint’s electronic mail systemAnalyzed the financial impacts of telecommunication outages and performance; recommended method of recouping annual amounts of $150,000 - $200,000Researched “commercial off-the-shelf” database software for geographic display of the FAA’s telecommunication network Show less

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  Unisource Systems, Inc

  Sept 1993 - Sept 1995

  Lead Member Of Technical Staff

  Installed, configured, and maintained the client software suite for 20-30 workstationsMaintained and configured the Sun Sparc 1000 server. Administered the local area network including servers and workstations (15 users)Configured and administered systems with Lotus cc: Mail Router software using an X.25 Public Data Network

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  Software Associates, Inc

  Oct 1995 - Apr 2004

  President/Independent IT Consultant

  Provided IT Support Services to various Government Agencies to include the Federal Aviation Administration (FAA) and the Smithsonian Institute National Air and Space Museum (NASM)Support for FAA Included:Remote Helpdesk Support for deployment of SMS to Laptop devicesSupport for the Telecommunications Information Management System (TIMS) to include:Creation and day-today operations of HelpdeskCreation and maintenance of Web Site for System access, software deployment, and Support issuesDeployment support for regional systems to nine regional officesDeveloped Disaster recovery and Contingency Plans for systemSupported Decommission of System at end of lifeSupport for Security Certification Authorization Packages for various systems and infrastructureSupported deployment of access software for Administrative Data Transmission Network (ADTN) at the Air Route Traffic Control Centers (ARTCCs)Designed and Developed a two- and one-half minute presentation for the Telecommunications Infrastructure ProgramProvided planning and onsite support for International Civil Aviation Organization (ICAO) meetings sponsored by the International Telecommunications ProgramSupport for NASM included:Setup, installation, and configuration of 20 desktop computersConnection of computers to network and day-to-day support for those systemsConducted Business Development efforts that included the development of five multi-million-dollar proposals as a sub-contractor, three of which resulted in successful bids Show less

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  SAIC

  May 2004 - Feb 2014

  • Supervised Service Desk and Site Support Teams for total of 16 people• Support Areas included: Desktop Support, Service Desk, Project Management, Incident Management, and Problem Management• Problem Manager identifying, creating, managing and resolving problems based off of existing Incidents• Management of Service Level Agreements (SLAs) for the contract as related to Incident and Problem Management• Support Multiple project for the Site Support Team, including the Desktop Technology Refresh project to replace 1500 desktop workstations Show less • Supervised team of 5 to 13 employees• Support Areas included: Desktop Support, NMCI Contract Support, Video Teleconference Support, Telecommunications Support, and Asset Management• Provided support to Government Program Mangers in the above operational areas in the development of Program Charters and Plans outlining a two to five year strategy• Developed Project documentation to include Charters, Plans of Activity and Milestones (POA&Ms), Communications Plans, Risk Plans, Test Plans, and Standard Operating Procedures as required• Supported the execution and implementation of these projects in accordance with developed plans and provided status on project health Show less • Responsible for tracking cost and schedule information for 15 to 20 active engineering projects • Coordinated with Project Manager to gather status information to report on health of projects• Developed set of processes to conduct the Project Coordination Activities in accordance with Project Management best practices• Supported Contract Program Manager with tracking Sub-Contractor invoices, acting as technical reviewer• Developed in house tracking tool for monitoring Sub-Contractor invoicing against Sub-Contract values, calculating EAC and providing input to Contract Program Manager• Developed process for Tracking Travel Expenditures across the Contract and developing policy in coordination with the Program Manager to insure proper adherence to travel regulations Show less Supervised team of 10 developers and application experts in support of the Helpdesk ToolsSupported Tools included: Remedy ARS, Aspect (Automated Call Distribution), Crystal Reports, SQL Server Reporting Services, and Service WareSupported Government in instituting ITIL Best Practices into the NIH Helpdesk tools, which included Incident Management, Problem Management, and Change ManagementInterfaced daily with Government Manager to coordinate government and contractor support on development activitiesAttended various meetings of Government’s Help Desk Management teams to gather development requirements and provide technical insight into automating Help desk functions Maintained a Change Management System that includes maintaining processes and policies for development by hosting a Change Control Board meeting made up of key System stakeholders Show less

  • End User Services Manager

    Mar 2013 - Feb 2014

  • Project Manager

    Feb 2010 - Mar 2013

  • Project Control Specialist

    Jul 2008 - Feb 2010

  • Integrated Support Tools Team Manager

    May 2004 - Jul 2008
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  InfoZen

  Feb 2014 - Jan 2018

  Project Manager

  Supervised IT Support staff total of approximately 15 peopleSupport Areas include: Systems Administration, Database Administration, Information Security, Configuration Management, Release Management, Project Management, Incident Management, and Problem ManagementSupported major Technology Refresh project for Customer taking existing hardware and engineering a new infrastructure, developing a migration plan, and implementing the plan to migrate Database and Applications to the new Hardware and Software infrastructureSupported customer as interface between System Owner and stakeholders to review Infrastructure requirements, address issues with data processing, and identify and resolve issues within the System.Worked with Information System Security Officer (ISSO) to address security findings and remediation vulnerabilities while maintaining the integrity and functionality of the System.Provided support to the Program Management team to work with the customer and contract staff to identify and resolve various System issues.Worked with System Owner to coordinate efforts between Development and Operations staff to improve deployments and release success within the System. All of this was done while the Customer was working to identify a dedicated resource to manage the system as well as two changes in contracting staff supporting the Development efforts. Show less

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  ManTech

  Jan 2018 - now

  Supervised IT Support staff total of approximately 60 people across 2 geographically disperse locationsSupporting the consolidation of infrastructure for all four programs into a consolidated infrastructure and working with Customer to deploy Platform as a Service (PaaS)for those programsSupport Areas included: Systems Administration, Database Administration, Storage Administration, Network Administration, Information Security, Configuration Management, Release Management, Project Management, Incident Management, and Problem ManagementSupport includes managing and interfacing with four major Customer programs and their respective leadership. These programs have similar missions but support in different areas of the customers overall mission to include a Mission Platform and Business Application Support.Supported the consolidation of the two separate Operations support teams into a consolidated team supporting the four customer programs Supporting the consolidation of infrastructure for all four programs into a consolidated infra-structure and working with Customer to deploy Platform as a Service (PaaS)for those programs Provided daily mentoring and guidance to subordinate staff and leads Show less

  • Integrated Project Team Lead

    Nov 2022 - now

  • Senior Project Manager

    Jan 2018 - Feb 2023