Mark Micalizzi, BHA, CCCM

Experience

• 

  US Navy

  Nov 1985 - Nov 1989

  Operational Specialist

  Served aboard the USS Blueridge LCC-19

• 

  Tree Of Life Inc

  Jan 1989 - Jan 2000

  Warehouse Manager

  Managed million dollar Publix Alliance Shipment with minimal Labor Cost.Organized and controlled all daily activities for 85000 sqft facility.Responsible for 20-25 employees and three shifts.Hired and trained all new employees for this facility.

• 

  The Pantry Inc

  Jan 2002 - Jan 2004

  Store Manager

  Managed and directed all daily Operations for C-Store.Focus on exceptional customer service.Responsible Hiring and training of new Hires.Controlled all aspects of Profit and Loss.Prepared Bank deposits and reconciled cash daily.

• 

  Florida Hospital Flagler

  Jan 2006 - Oct 2012

  Patient Access Supervisor

  Supervises and manages day to day operations of the Patient Access department. 24/7 operations.Includes ER registration, Financial Education, and PBX.Working knowledge of Pre registration, Admitting/outpatient and Scheduling.Super-user for last three years, Assisted with go live for RQI, Payment Manager, CPOE, mPPID.Working knowledge of Cerner, First net, Series Billing, CVM, Net Manager.Well trained in insurance verification and authorization.Supervises 18 employees. Show less

• 

  Florida Hospital

  Jan 2006 - Jan 2008

  Supervised and managed daily operations of the Customer Service Department for the Central Billing Office in PFS. Works directly with patients, physician offices and attorneys regarding Billing, insurance updates, registration and patient care issues. Directly supervises 8 customer service Representatives. Works with all departments required to ensure that the patients and Customers receive quick and accurate answers to their concerns. Inpatient POS collections and education. Screen and determine eligibility for charity applicants.Insurance verification and authorization for inpatients.Arrange financial agreements with self pay cancer patients.Work up self pay agreements for Birth care and cosmetic procedures.Series adjustments and follow-up.

  • Customer Service Supervisor

    Jan 2007 - Jan 2008

  • Financial Education Specialist

    Jan 2006 - Jan 2007
• 

  Health -Quest PHC

  Nov 2012 - Jun 2014

  Patient Access Manager

  Patient Access Manager - Putnum Hospital Center (Health-Quest) Experienced in CERNER MILLENNIUM, Scheduling, FIRSTNET, POWERCHART, Series billing, Lawson, API, CPOE, Rqi, Mppid . Capacity Management, Powerchart Maternity HIM, Rev Cycle. •SKILLS INCLUDE: Cerner Millennium, Expert Analytical skills, Design and Decision support of Cerner Registration Build, test matrix development, Unit testing, system testing, Integrated testing, Test script development •Adapts well to change and learns new processes quickly and efficiently.•Knowledge and understanding of ICD9, CPT codes required for billing.•High attention to detail and extremely motivatedManages - Facility-based Patient Access staff - 40 direct reports, responsible for the daily operations of all functions and serves as the liaison between the FCC and the facility. Integrates the department’s services with the hospital’s primary functions, develops/implements policies and procedures that guide or support service, assesses and improves department performance, and ensures orientation and continuing education of departmental staff. DUTIES INCLUDE : •Perform patient registration function when needed to ensure wait times are kept to a minimum •Ensure QA on registrations for all areas of Registration •Provide continuous training for and communicates changes to existing employees •Prepare payroll and completes monthly work schedules as needed to ensure adequate staffing levels •Follow-up on patient complaints promptly •Implement and promote excellent customer service •Interview, hire, evaluate, and counsel Patient Access staff members •Perform evaluations in a timely manner •Responsible for Dept. Operations Report, FTEs and Operating budgets •Work closely and professionally with Nursing and Ancillary Departments in an effort to maintain teamwork approach •Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement” Show less

• 

  Cerner Corporation

  Jun 2014 - Nov 2014

  Registration / RevCycle Solution Architect

  Responsible for providing expert domain knowledge, implementation approach, and process design to Solution Delivery Consultants and client teams representing their center of expertise. The Solution Architect is also responsible for contributing to the development and mentoring of Solution Delivery Consultants.

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  Parallon

  Nov 2014 - Jul 2020

  Patient Access Manager Manages - Facility-based Patient Access staff - 20 direct reports, responsible for the daily operations of all functions and serves as the liaison between the SSC and the facility. Integrates the department’s services with the hospital’s primary functions, develops/implements policies and procedures that guide or support service, assesses and improves department performance, and ensures orientation and continuing education of departmental staff. DUTIES INCLUDE : •Perform patient registration function when needed to ensure wait times are kept to a minimum •Ensure QA on registrations for all areas of Registration •Provide continuous training for and communicates changes to existing employees •Prepare payroll and completes monthly work schedules as needed to ensure adequate staffing levels •Follow-up on patient complaints promptly •Implement and promote excellent customer service •Interview, hire, evaluate, and counsel Patient Access staff members •Perform evaluations in a timely manner •Responsible for Dept. Operations Report, FTEs and Operating budgets •Work closely and professionally with Nursing and Ancillary Departments in an effort to maintain teamwork approach •Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement” Show less

  • Director Of Support Services

    Mar 2018 - Jul 2020

  • Revenue Cycle Manager

    Jul 2016 - Mar 2018

  • Patient Access Manager

    Nov 2014 - Jul 2016
• 

  AdventHealth

  Nov 2020 - Oct 2024

  Scheduling, Authorizations and referrals for Advent Health Medical Group

  • Regional Director EFD Contact Center

    Oct 2024 - Oct 2024

  • Regional Access Manager

    Nov 2020 - Oct 2024
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  AdventHealth Medical Group

  Oct 2024 - now

  Regional Director EFD Contact Center