Stacy Croft, PMP

Experience

• 

  Tillicum Elementary School

  Aug 2000 - Aug 2002

  Teacher

  Spent 1 year as a Fine Arts Specialist teacher, providing Music, Art, Drama and Dance instruction to elementary-aged students. Second year was spent as a First Grade Classroom teacher. Served on site council and served as the facilitator for the Family and Community Involvement Committee.

• 

  Weald Middle School

  Aug 2002 - Aug 2005

  Teacher

  -Prepared, planned, and assessed pupils based on the national curriculum-Instructed lessons with a SMARTboard interactive whiteboard and trained and supported other staff -members with this new technology.

• 

  Weald First and Middle School

  Aug 2005 - Sept 2006

  ICT Specialist Teacher (Information Communication Technology)

  -Coordinated the teaching, upkeep, training and assessing of IT for 2 school-Trained staff on Interactive Whiteboards and demonstrated good practice in teaching ICT-Supported teachers with integrating technology into their lesson plans

• 

  Washington Virtual Academy

  Mar 2007 - Aug 2008

  Online Virtual Teacher

  -Designing and monitoring individualized instructional plans for 60 students statewide.-Communicate weekly with parents.-Providing direct instruction for students via our online classroom, Elluminate.-Support and guide parents through the curriculum and served as their first point of contact for any instructional needs. -Tracked progress and student engagement in order to improve academic success.

• 

  Oregon Virtual Academy

  Aug 2008 - Aug 2011

  Lead Teacher

  -Designed and monitored individualized learning and instructional plans for students statewide.-Led various student clubs, workshops, and direct instruction-Served as Site Elluminate Administrator, providing tech support and staff development and training in using the virtual classroom environment.-Created and implemented a new teacher training program, as well as ongoing staff training throughout the school year-Served as Family/Community Support coordinator and facilitated the parent booster club Show less

• 

  K12

  May 2010 - Jul 2011

  Academic Services- Contractor

  -Scantron- building assessments, publishing and scheduling tests-Alignment work with curriculum, Scantron, Study Island and state standards-Math re-sequencing to meet state standards requirements

• 

  Fuel Education LLC

  Jul 2011 - Jun 2014

  -Establish and build strong relationship with clients and act as primary support for all training, technical, and consulting needs.-Train and mentor Client Service Managers and act as primary point of contact for advanced troubleshooting. -Provide ongoing support and coordination of services to strategic accounts-Participate in face to face symposiums and work closely with the sales team with pre-sales support-Meet regularly with clients to ensure customer satisfaction and potential growth opportunities. Develop customer engagement plan in order to identify client needs or growth opportunities. Show less

  • Senior Manager Client Services

    Jul 2013 - Jun 2014

  • Client Services Manager

    Jul 2011 - Jul 2013
• 

  K12

  Jun 2014 - Feb 2020

  Senior Program Manager

  * Responsible for overall client lifecycle and program success for strategic school and district parters * Coordinated and managed several large projects, PMP certified * Manage school operations and support for a dedicated group of strategic schools* Clearly define expectations for internal and external processes to improve customer experience and internal collaboration between cross- functional departments

• 

  Alma

  Feb 2020 - Sept 2020

  Customer Success Manager

  * Responsible for the onboarding of our district partners throughout the United States. This includes system set-up, training for all users, best practices, and management of integrations and data migration.* Build and maintain strong long-lasting customer relationships* Organized and documented key customer goals and strategies throughout the implementation process* Ensured customer's loyalty and satisfaction for retention, as well as establish district communication strategy to uncover needs and resolve issues. Show less

• 

  Move This World

  Sept 2020 - Jan 2022

  Director Of Program Operations

  • Responsible for overall success for school and district partners across 42 states. • Managed team of Program Managers, Content, and Interns to drive engagement, strong user adoption,and provide proactive support during the entire customer lifecycle.• Collaborated with Sales and Marketing to improve product, cultivatefeedback, customer stories and overall voice of the customer.• Created and implemented a Customer Support process and help desk to manage all partner support and implementation needs, troubleshooting, and consultation. Show less

• 

  Transfr

  Jan 2022 - now

  -Provide leadership and guidance to project managers and teams, fostering a collaborative and high-performing work environment.-Collaborate with GTM teams to implement overall program design strategy with a focus on improving efficiency and increase alignment of goals, and communication. -Develop and execute programs in partnership with cross-functional teams to deliver exceptional service and support at every customer touchpoint.-Responsible for finding new ways to constantly evolve training for existing employees that need documentation and guidance on new policy, procedures, and processes as new systems are introduced into our ecosystem. Show less

  • Director, Program Management, GTM Operations

    Jul 2023 - now

  • Senior Program Manager

    Jul 2022 - Jul 2023

  • Program Manager

    Jan 2022 - Sept 2022