Brian Heung

Experience

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  Daiso Canada

  Jun 2008 - Aug 2012

  Major Accomplishments● Developed an inventory control and replenishment system for a retailer with 30,000+ products● Developed an inventory monitoring system for restaurantsJob Duties● Reached and maintained inventory goals for 30,000+ products● Developed an Access database to chart ingredients usage● Provided inventory and sales reports to management● Analyzed inventory and sales data to meet business goals Major Accomplishments● Provided excellent customer service to customers● Operated entire department with minimal supervision requiredJob Duties● Ensured department is always fully stocked and ready for customers● Handle transactions as a cashier● Answer customer queries with clarity

  • Junior Business Analyst

    Feb 2011 - Aug 2012

  • Customer Service Representative

    Jun 2008 - Feb 2011
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  Avanti Commerce

  Aug 2013 - Jun 2019

  Major Accomplishments● Managed the transition of a customized ordering system to a white-label ordering platform● Directed launch of multiple ordering programs for shopping malls● Coordinated the development of an online ordering system for a large Canadian coffee chainJob Duties● Ensured technology objectives are met within target dates● Took ownership of the company product roadmap● Compiled feature requirements by speaking with stakeholders● Planned and defined development sprints● Managed an offshore QA team to ensure platform stability● Recommended technology partners to enhance the product● Compiled detailed product manuals and documentation● Facilitated communication between technology and other departments including legal, marketing and accounting● Worked directly with clients to deploy online solutions● Administered annual SR&ED filing Show less Major Accomplishments● Managed launch of an online ordering system in Singapore● Coordinated the post-launch support of an online ordering system in USAJob Duties● Worked directly with restaurants to understand client needs● Compiled detailed product manuals and documentation● Facilitated communication between technology and other departments including legal, marketing and accounting● Facilitated daily status updates between multiple teams● Assist team with UAT testing to ensure client success● Administered annual SR&ED filing Show less

  • Product Manager

    Jul 2016 - Jun 2019

  • Project Coordinator

    Aug 2013 - Jun 2016
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  Mobify

  Jul 2019 - Nov 2020

  Project Manager

  Major Accomplishments● Launch multiple retail eCommerce experiences with global retail brands● Improved upon existing PMO systems and processesJob Duties● Worked with internal development teams and Partner developers teams to launch eCommerce Experiences● Worked with internal development teams to develop and maintain Sales demos● Reviewed Partner System Integrator documentation to ensure requirements are captured● Facilitated communication between Customers, Partners and internal teams Show less

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  Salesforce

  Nov 2020 - now

  Major Accomplishments● Launched retail eCommerce experiences with global retail brands● Improved upon existing systems and processesJob Duties● Worked with internal architects and Partner developers teams to launch eCommerce Experiences● Ensured the success of Partner System Integrator development projects● Reviewed Partner System Integrator documentation to ensure requirements are captured● Standardized and improved upon existing management processes and product offerings● Facilitated communication between Customers, Partners and internal teams Show less

  • Senior Engagement Delivery Consultant

    Aug 2022 - now

  • Engagement Delivery Consultant

    Feb 2021 - Jul 2022

  • Technical Consultant

    Nov 2020 - Feb 2021