Sonaira Santos

Experience

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  ORPAN Organização Panamericana de Segurança Patrimonial

  Oct 2006 - Oct 2010

  Commercial Assistant

  • Responsible for customer service, preparation of proposals and prices and after-sales service;• Worked in bidding processes, search and analysis of public notices, document/ certificate follow-up, registration in several government procurement portals and attendance of public sessions;• Responsible for the preparation of management reports, control of contracts and insurance.

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  Técnicas Eletro Mecânicas Telem S.A

  Feb 2011 - Jun 2013

  Bidding Assistant,

  • Worked with activities related to the different modalities of public sales such as presencial (throughout the country), electronic and PPP (Public Private Partnership);• Supported bids for the sale of equipment and services;• Worked in all the bidding stages: prospecting for public notices, certificates, registrations, clarifications, proposals and effective participation in the contest;• Responsible for the control of attestations of technical capacity and the CREA collection;• Responsible for reports. Show less

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  AD Digital

  Jun 2013 - Oct 2014

  Commercial Analyst

  • Coordinated public sales processes for services, technical support, training, and equipment sales in all procurement modalities;• Responsible for all stages of procurement: prospecting, certifications, registrations, clarifications, proposals, and active participation in the bidding process;• Contract draft analysis and report preparation;• Operated integrated systems (ERP) and Salesforce.

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  Softline Brasil

  Oct 2014 - Jan 2016

  Administrative Sales Supervisor

  • Coordinated public sales processes for service provision, software licensing, and hardware sales in all procurement modalities;• Developed, generated, and automated management reports, reconciliation, and pricing;• Responsible for the integration of operations, sales, and finance departments;• Conducted sales process training;• Directly responsible for contract analysis, sales team support, and logging opportunities with manufacturers;• Operated Microsoft Dynamics CRM.

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  AD Digital

  Aug 2018 - Mar 2020

  • B2B sales of broadcast technology solutions;• Lead qualification, commercial proposal preparation, pricing, negotiation, and closing;• Managing new contracts and contract renewal negotiations;• Logging opportunities, leads, and reports in Salesforce;• Sales order entry in ERP systems;• Supporting commercial team management and preparing management reports;• Overseeing the entire sales process from beginning to post-sales;• Engaging with manufacturers to log opportunities, follow-ups, and quotes. Show less

  • Senior Inside Sales

    Mar 2019 - Mar 2020

  • Inside Sales

    Aug 2018 - Mar 2019
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  InventCloud

  Jun 2020 - Jan 2021

  • B2B sales of Cloud Services technology;• Active prospecting to generate demand in the target market (outbound);• Lead qualification, understanding the customer’s profile and maturity to identify the right products in the portfolio;• Creating service solutions and IT environment improvements aligned with business needs;• Presenting services and solutions;• Pricing and commercial proposal preparation;• Negotiating new contracts; Renewal;• Managing clients from the first contact through post-sales;• Using Dynamics to track all opportunity details. Show less

  • Inside Sales

    Sept 2020 - Jan 2021

  • NOC Sales Specialist

    Jun 2020 - Sept 2020
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  Mutant

  Jan 2021 - May 2024

  Account Manager

  • B2B sales of automation technologies. Customer relationship. SaaS;• Lead qualification and consultative approach to identifying services from the portfolio;• Presenting digital communication omnichannel solutions, automation, chatbots, and Generative AI;• Proposal creation, follow-ups, and contract negotiations;• Renewal, maintenance and evolution of customer contracts (upsell and cross sell);• Managing the sales funnel and logging client interactions in Salesforce;• Proactive collaboration with Product, Operations, Marketing, Finance, and Customer Success teams;• Proficient in Microsoft Excel and PowerPoint;• Pricing;• Managing and understanding public procurement processes, government sales;• Managing RFP and RFI processes. Show less

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  OMOTOR

  Jun 2024 - Sept 2024

  Account Executive

  • B2B sales of Generative Artificial Intelligence technologies; SaaS• Prospecting, qualifying, presenting, negotiating, and closing;• Presenting how AI solutions solve specific problems and create value for companies;• Process automation projects with advanced technologies;• Digital channel solutions using Generative AI (WhatsApp, Teams, social networks);• Consultative sales and presentation of AI solution value for problem-solving, process automation, productivity gains, and ROI;• Developing service and solution portfolios;• Creating sales materials (presentations, case studies, demos, and Generative AI solution information). Show less