Felipe Guimarães

Experience

• 

  Força Aérea Brasileira - FAB

  Mar 2014 - Dec 2019

  Soldado

  I served as an Administrative Assistant in the Subsistence Section, where my responsibilities revolved around material procurement processes, supplier communication, and the creation and organization of spreadsheets and processes for Monthly Accountability. Upon receiving a promotion, I transitioned to the Internal Control Advisory department. In this role, I handled Protocol and File functions connected to internal processes and led a team responsible for process control.

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  Lew'Lara\TBWA

  Jan 2021 - May 2021

  IT Intern
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  TBWA\Brasil

  May 2021 - Jul 2022

  IT-Support Analyst

  Expertise in hardware and software inventory control, installation of printers, peripherals, and extensions, formatting and deployment of hardware and software, administration of Office 365, handling and resolving remote and on-site support requests, escalation for the global teams of Omnicom and Oracle, configuration of iOS devices for corporate use, and conducting onboarding for new employees.

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  Tastemade

  Aug 2022 - Oct 2023

  IT Support Assistant

  My responsibilities included managing firewalls and connectivity, inventorying assets, and auditing software licenses and expenses for various tools such as Google Workspace, O365, Adobe Creative Cloud, Canva, Google Ads, Google Analytics, 1Password, DocuSign, and many others. I also oversaw MacOS systems using JAMF MDM and Windows systems through JumpCloud. Additionally, I provided general hardware support and managed daily routines using Jira Atlassian.

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  Grupo FCamara

  Dec 2023 - Mar 2024

  Service Desk Analyst
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  Jellyfish

  Mar 2024 - now

  IT Service Desk Manager