Abdul Rehman

Experience

• 

  Zong CMPak Ltd

  Jun 2012 - Mar 2016

  Senior Network Planning Engineer

  In my collaborative role, I provided crucial support to Project Managers and Team Managers in coordinating tasks and ensuring the smooth progress of projects. Here's a summary of my key responsibilities:𝐓𝐚𝐬𝐤 𝐂𝐨𝐨𝐫𝐝𝐢𝐧𝐚𝐭𝐢𝐨𝐧: Worked closely with Project Managers and Team Managers to coordinate tasks and reporting across a portfolio of projects.𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐜𝐞: Assisted Project Managers in scheduling, monitoring progress, and preparing status reports for projects.𝐌𝐞𝐞𝐭𝐢𝐧𝐠 𝐂𝐨𝐨𝐫𝐝𝐢𝐧𝐚𝐭𝐢𝐨𝐧: Organized and facilitated management and status review meetings, documenting and publishing meeting minutes for reference.𝐈𝐧𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Liaised with Project Managers and teams to collect, disseminate, and report information effectively, ensuring clarity and alignment.𝐊𝐏𝐈 𝐌𝐨𝐧𝐢𝐭𝐨𝐫𝐢𝐧𝐠: Monitored Key Performance Indicators (KPIs) to ensure quality assurance and timely project delivery, providing insights for decision-making.𝐑𝐞𝐩𝐨𝐫𝐭𝐢𝐧𝐠 𝐭𝐨 𝐒𝐞𝐧𝐢𝐨𝐫 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Furnished relevant information to senior management, enabling informed decision-making across key business areas.𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐎𝐛𝐣𝐞𝐜𝐭𝐢𝐯𝐞𝐬 𝐃𝐞𝐟𝐢𝐧𝐢𝐭𝐢𝐨𝐧: Collaborated with management to outline project objectives and deliverables, ensuring alignment with organizational goals.𝐓𝐨𝐨𝐥𝐬 𝐚𝐧𝐝 𝐓𝐞𝐦𝐩𝐥𝐚𝐭𝐞𝐬 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭: Developed templates and tools to streamline work practices and enhance communication within teams, fostering efficiency and effectiveness.Through these efforts, I contributed to the successful execution of projects, facilitated effective communication and collaboration, and supported decision-making processes at both project and organizational levels. Show less

• 

  Australia Post

  Jul 2016 - now

  As the Senior Product Manager overseeing the Australia Post & StarTrack packaging and consumables roadmap, my role is multifaceted and critical in ensuring the fulfillment of customer needs across various segments, including retail and B2B clientele. Key Responsibilities:𝐑𝐨𝐚𝐝𝐦𝐚𝐩 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Directing the packaging and consumables roadmap for Australia Post & StarTrack, aligning with customer demands and organizational objectives.𝐂𝐨𝐦𝐦𝐞𝐫𝐜𝐢𝐚𝐥 𝐎𝐯𝐞𝐫𝐬𝐢𝐠𝐡𝐭: Ensuring commercial viability and profitability of new product enablers and consumables, while prioritizing environmental sustainability initiatives.𝐕𝐞𝐧𝐝𝐨𝐫 𝐑𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬𝐡𝐢𝐩 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Collaborating with the Procurement team and IT technical leads to manage vendor relationships effectively, fostering cooperation and maximizing value.𝐃𝐚𝐬𝐡𝐛𝐨𝐚𝐫𝐝 𝐑𝐞𝐩𝐨𝐫𝐭𝐢𝐧𝐠: Providing monthly consumable dashboard reports to track performance and inform strategic decision-making.𝐅𝐫𝐚𝐮𝐝 𝐏𝐫𝐞𝐯𝐞𝐧𝐭𝐢𝐨𝐧: Driving initiatives to combat fraudulent and counterfeit packaging, safeguarding the integrity of our offerings and brand reputation.𝐅𝐢𝐧𝐚𝐧𝐜𝐢𝐚𝐥 𝐀𝐜𝐜𝐨𝐮𝐧𝐭𝐚𝐛𝐢𝐥𝐢𝐭𝐲: Taking ownership of P&L FY revenue and EBIT targets, leading financial forecasting, budget management, and reporting to drive profitability.𝐏𝐞𝐫𝐟𝐨𝐫𝐦𝐚𝐧𝐜𝐞 𝐌𝐞𝐭𝐫𝐢𝐜𝐬: Defining and tracking success metrics to assess the impact of product developments and enhancements, ensuring alignment with EBIT uplift objectives.𝐌𝐚𝐫𝐠𝐢𝐧 𝐀𝐧𝐚𝐥𝐲𝐬𝐢𝐬: Conducting in-depth margin and cash flow analyses for existing and new product/service offerings.In summary, my role as Senior Product Manager involves overseeing all aspects of product development, commercial management, and financial performance within the Australia Post & StarTrack packaging and consumables portfolio, with a strong focus on customer satisfaction, sustainability, and profitability. Show less In my role, I oversee critical initiatives at Australia Post & StarTrack aimed at enhancing customer experience and maximizing revenue. Here's a snapshot:𝐍𝐞𝐰 𝐂𝐨𝐧𝐭𝐫𝐚𝐜𝐭 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐏𝐫𝐨𝐜𝐞𝐬𝐬: Monthly reviews reduced unnecessary contract onboardings by 60%, aligning with our "Customer Obsession" value.𝐞𝐏𝐚𝐫𝐜𝐞𝐥 𝐑𝐞𝐭𝐫𝐨𝐬𝐩𝐞𝐜𝐭𝐢𝐯𝐞 𝐂𝐡𝐚𝐫𝐠𝐢𝐧𝐠: Revived process aims to recover $2 million for FY'23 by targeting revenue forgone from Top 100 customers.𝐄𝐱𝐢𝐭𝐢𝐧𝐠 𝐄𝐱𝐩𝐫𝐞𝐬𝐬 𝐞𝐏𝐚𝐫𝐜𝐞𝐥 𝐂𝐨𝐧𝐬𝐮𝐦𝐚𝐛𝐥𝐞 𝐒𝐚𝐭𝐜𝐡𝐞𝐥𝐬: Phasing out legacy products anticipates an annual EBIT uplift of $150k - $200k.𝐍𝐞𝐰 𝐂𝐨𝐥𝐥𝐞𝐜𝐭 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬 𝐎𝐧𝐛𝐨𝐚𝐫𝐝𝐢𝐧𝐠: Drive initiatives to onboard new Collect customers, ensuring seamless adoption and engagement.𝐏𝐫𝐨𝐝𝐮𝐜𝐭 𝐄𝐧𝐡𝐚𝐧𝐜𝐞𝐦𝐞𝐧𝐭 𝐑𝐞𝐜𝐨𝐦𝐦𝐞𝐧𝐝𝐚𝐭𝐢𝐨𝐧𝐬: Utilize market insights to develop recommendations for enhancing Collect products.𝐒𝐚𝐥𝐞𝐬 𝐚𝐧𝐝 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐒𝐮𝐩𝐩𝐨𝐫𝐭: Collaborate with teams to provide sales and service support, leveraging insights for decision-making.𝐌𝐚𝐫𝐤𝐞𝐭 𝐚𝐧𝐝 𝐒𝐞𝐠𝐦𝐞𝐧𝐭 𝐀𝐧𝐚𝐥𝐲𝐬𝐢𝐬: Conduct analysis to generate insights for strategic planning and resource allocation.𝐒𝐭𝐚𝐤𝐞𝐡𝐨𝐥𝐝𝐞𝐫 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Manage stakeholder requirements across departments, ensuring alignment with business objectives.Through these efforts, I'm committed to driving value and innovation while prioritizing customer needs and revenue growth. Show less In my role, I manage a spectrum of responsibilities to ensure seamless operations and top-tier customer service for our Enterprise clientele. Here's a concise overview:𝐄𝐧𝐭𝐞𝐫𝐩𝐫𝐢𝐬𝐞 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭: Handling diverse issues, from onboarding accounts to resolving operational issues promptly.𝐁𝐚𝐧𝐤@𝐏𝐨𝐬𝐭 𝐄𝐧𝐪𝐮𝐢𝐫𝐢𝐞𝐬: Addressing time-sensitive Bank@Post queries to swiftly meet customer needs.𝐒𝐢𝐭𝐞 𝐈𝐧𝐬𝐩𝐞𝐜𝐭𝐢𝐨𝐧𝐬: Organizing inspections to optimize collection schedules for new customers.𝐂𝐨𝐧𝐭𝐫𝐚𝐜𝐭 𝐑𝐚𝐭𝐞 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Collaborating across departments to ensure accurate contract rates for sub-accounts.𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Leading specialized projects like bank services transitions for smooth customer experiences.𝐒𝐭𝐚𝐤𝐞𝐡𝐨𝐥𝐝𝐞𝐫 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧: Effectively managing customer expectations and providing timely updates.𝐓𝐞𝐚𝐦 𝐄𝐝𝐮𝐜𝐚𝐭𝐢𝐨𝐧: Conducting focused presentations to enhance team knowledge and performance.𝐃𝐞𝐥𝐢𝐯𝐞𝐫𝐲 𝐑𝐞𝐩𝐨𝐫𝐭𝐢𝐧𝐠: Providing daily delivery reports for streamlined performance tracking.𝐌𝐞𝐝𝐢𝐜𝐚𝐥 𝐅𝐫𝐞𝐢𝐠𝐡𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Handling time-sensitive medical freight enquiries, ensuring safe delivery.𝐂𝐡𝐚𝐢𝐧 𝐨𝐟 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐲 𝐂𝐨𝐦𝐩𝐥𝐢𝐚𝐧𝐜𝐞 Addressing mail presentation issues to maintain safety standards.𝐂𝐫𝐞𝐝𝐢𝐭 𝐚𝐧𝐝 𝐈𝐧𝐯𝐨𝐢𝐜𝐢𝐧𝐠: Resolving financial issues promptly in collaboration with credit management.𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭: Identifying growth opportunities through analysis for Unaddressed Mail Business.Through these efforts, I aim to deliver exceptional service, drive efficiency, and foster strong customer relationships. Show less In my role, I undertake various tasks to ensure smooth operations and exceptional customer service. Here's a concise overview:𝐁𝐚𝐜𝐤 𝐎𝐟𝐟𝐢𝐜𝐞 𝐂𝐚𝐬𝐞 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Liaising with different delivery network areas to action back-office cases promptly.𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐨𝐥𝐮𝐭𝐢𝐨𝐧𝐬: Taking ownership of cases and providing amicable solutions for customers, ensuring satisfaction.𝐐𝐮𝐞𝐮𝐞 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Handling both business and consumer queues for timely case resolution.𝐈𝐧𝐛𝐨𝐮𝐧𝐝 𝐂𝐚𝐥𝐥 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Efficiently managing inbound calls to address customer inquiries and concerns.𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐄𝐝𝐮𝐜𝐚𝐭𝐢𝐨𝐧: Educating customers on Australia Post terms & conditions and providing information on products and services to add value.𝐀𝐝𝐡𝐞𝐫𝐞𝐧𝐜𝐞 𝐭𝐨 𝐏𝐫𝐢𝐧𝐜𝐢𝐩𝐥𝐞𝐬: Maintaining a core focus on Australia Post principles and values in all interactions.𝐓𝐞𝐚𝐦 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩: Running team meetings, stand-ups, and coaching sessions to support team development and performance improvement.𝐄𝐬𝐜𝐚𝐥𝐚𝐭𝐢𝐨𝐧 𝐇𝐚𝐧𝐝𝐥𝐢𝐧𝐠: Addressing account manager escalations promptly and effectively to resolve issues.𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩 𝐑𝐨𝐥𝐞: Acting as a point of contact in the absence of a manager, leading team competitions, and fostering team cohesion.Through these responsibilities, I aim to uphold Australia Post's standards of service excellence and contribute to a positive customer experience. Show less

  • Senior Product Manager - Packaging & Consumables

    Jun 2023 - now

  • Product Manager - Domestic Contract Parcels

    Dec 2020 - May 2023

  • Service Advisor Enterprise

    Sept 2018 - Nov 2020

  • Business Back Office Consultant

    Jul 2016 - Sept 2018