Krissy Cabiling

Experience

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  Convergys

  Jun 2004 - Sept 2005

  Recruitment Officer

  • Spearheaded the search and hiring of various non-operation vacancies, i.e. HR, IT, Workforce, Facilities, Admin, for all the sites.• Supervised 1 Recruitment Specialist, 10 Project-Based Employees who are tasked to fill the requirements for the company’s technical support accounts and 2 Part Time Employees, making sure that they all do their share in meeting the targets.• Provided assistance in the development of new and revised general employment procedures.• Tracked applicable job requisitions, ensuring a job requisition exists for all available open positions.• Interviewed, evaluated, and presented qualified candidates to the hiring manager and conducted the scheduling of the departmental interview with the appropriate hiring manager. • Conducted reference checks on potential candidates for various openings.• Provided suggestions on salary offers, based on documented credentials during the interview process, and submits for approval. • Secured the services of contract employment, following the same procedures as that for regular full-time employment. • Maintained contact with applicant sourcing agencies, securing approval before retaining the services of any sourcing agency. • Maintained hiring statistics specifying the various sourcing techniques through candidates are obtained. • Provided weekly status report giving detailed information on the employment activity. Show less

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  TeleTech Philippines

  Jun 2006 - Sept 2009

  • Overall Accountability of Recruitment and Site Operations in all 12 TeleTech sites across the country, with hiring exposure to virtually all lines of businesses, including hiring for Global Shared Services and Executive Search.• Responsible for the growth of the company from 4,000 employees to 22,000 in a span of 2 years in collaboration with various stakeholders and through effective management of all recruitment teams. • Developed and maintained regional recruiting strategies to meet new program and backfill agent hiring targets and business support requirements. Strategy scope includes external relationship development and management in marketing, branding and reputation building in local markets.• Managed a total workforce of 150 individuals (1 Recruitment Manager for each site and each team comprised of 8 to 13 Recruitment Specialists) and was responsible for mentoring and developing high potential recruitment staff for career advancement opportunities.• Developed and monitored the recruitment process end-to-end including quality, customer satisfaction, and process improvement. Scope included sourcing, selection and offer processes, assessments, and tools.• Liaised with offshore business areas, operations, human resources, and other functional departments on program recruitment strategy, plans, and performance.• Champions global best practice recruiting solutions and ensured uniform, consistent, and timely implementation across the region. Show less • Oversees all recruitment operations for 8 Luzon Sites and directly handled 8 Talent Acquisition Managers.• Developed and maintained business partnerships with Executives, Site Directors, HR Directors, Sales Team, and Recruiting.• Proactively initiated recruitment strategies including training, development, and communication, i.e. attrition strategies.• Trained, interviewed, and partnered with the different recruitment teams to create a successful recruiting organization.• Responsible for analysis of recruitment trends and provided recommendations based on the results.• Implemented, trained, and helped integrate new recruitment programs.• Planned and assisted with aspects of new client launches and ramps.• Planned and launched various projects geared towards process and people improvement.• Had the opportunity to be assigned in TeleTech Kuala Lumpur, Malaysia for 2 Months to set up the site and support the hiring needs of the site. Show less • Overall Accountability for sourcing and recruitment of the Cainta Delivery Center.• Implemented and monitored the recruitment process end-to-end including quality, customer satisfaction and process improvement. Scope included sourcing, calibration of skills and experience, assessment, selection and offer processes for both agent and business support positions. • Implemented sourcing strategies to meet new program and back-fill agent hiring targets and business support requirements. • Managed a team of 13 members comprised of 3 Supervisors, 3 Coordinators, 7 Assistants and ensured that the team is appropriately resourced and competent in performance of all recruitment processes and activities. • Accountable for training of recruitment team members on the various recruiting tools and solutions.• Produced all recruitment reports, analytics and metrics. Tailored local reporting to conform to corporate reporting standards and templates.• Participated in offshore sales and business areas, operations, human resources and other functional departments on program recruitment, launch plans, scope of work (SOW) evaluation, and performance measures.• Participated in presentations to existing and potential clients on high volume recruiting methodologies, sourcing strategies and applicant assessment. Show less

  • Senior Talent Acquisition Director

    Aug 2008 - Sept 2009

  • Senior Recruitment Manager - Luzon

    Jun 2007 - Aug 2008

  • Recruitment Manager

    Jun 2006 - Jun 2007
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  MicroSourcing

  Oct 2009 - Jul 2012

  Manpower Acquisition Head

  • Oversee all the Recruitment, Sourcing, and Marketing Activities of MicroSourcing and provides the overall direction of the Recruitment function.• Responsible for the development of recruitment strategies and programs to support business operations throughout MicroSourcing.• Managed a team of 15 individuals (5 Recruitment Leads, 10 Recruitment Specialists) with the recruitment operations team divided per specialization – IT-Dev, SEO & Multimedia, Customer Service, Sales, Financial Services, Healthcare / Claims & Billing, and Creatives. • Developed MicroRefer which is the web-based referral system used to house and manage all referrals and is used as a tracking tool for referral incentive payouts. • Reviewed procedures and tools used for hiring and implement innovative and results-oriented talent acquisition systems, processes and strategies to improve the hiring, development and retention of talented individuals and effectively realize both current hiring and future aggressive growth projections of the company.• Provided professional support and advice on recruitment to both prospective and existing clients and line and departmental managers, and collaborates and consults with business unit leaders and hiring managers on strategic and tactical recruitment plans designed to meet their business objectives through the acquisition of talent.• Served as the subject matter expert on sourcing and strategic marketing initiatives that increase employment brand awareness, candidate interest and ultimately candidate conversion.• Worked with various business units to arrive at the appropriate recruitment budget, maintaining cost effectiveness and efficiency.• Provides coaching and development to members of the Manpower Acquisition Team to enhance their skills in providing excellent customer service, and sourcing, identifying, and assessing candidates to meet active hiring requirements. Show less

• 

  QBE Insurance

  Feb 2013 - May 2014

  Director Talent Acquisition

  • Managed a team of 9 (1 Manager, 4 Recruiters, 1 Coordinator, 3 Sourcing Specialists) for 2 locations (Manila and Cebu) with responsibility over the development and implementation of HR strategic objectives specific to the Talent Acquisition Team.• Led and monitored performance of reporting staff and takes necessary action to communicate and/or advise standards.• Built strong and ongoing relationships with candidates and department business partners in order to fill the pipeline for future openings.• Oversee headcount tracking for all departments and collaborate with Finance during the annual headcount planning process.• Designed, implemented, and monitored recruitment and onboarding processes to ensure the most effective and efficient methodologies for attaining staffing objectives. Show less

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  Wells Fargo

  Jul 2014 - Jun 2015

  SSO Recruitment Manager III

  • Provided a proactive recruitment leadership and support to the organization and oversees the team that provides hands-on, full-life cycle recruitment for internal client groups with high volume recruitment needs.• Monitored the recruitment process and achieve operational excellence and increase efficiencies within the shared services space.• Provided consultation to key hiring managers and implemented innovative and cost-effective recruiting strategies linked with business needs.• Provided selection and assessment expertise to business and utilize various recruitment tools for data gathering and analytics.• Worked with HR colleagues to identify new opportunities to add value to the organization and assisted with adhoc projects. Show less

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  RealPage, Inc.

  Oct 2015 - Aug 2019

  Talent Acquisition Director

  • Key contributor to the company’s organizational health by leading talent acquisition activities for a high growth, run-fast organization.• Overall accountability of Talent Acquisition and site operations in Manila and Cebu while spearheading several projects leading towards globalization and driving the team’s position as a strategic, value-add partner.• Established and currently managing the Human Resources Service Center (HRSC) composed of 4 Talent Acquisition Coordinators aimed at providing support to the Talent Acquisition teams across all locations globally.• Engages with business divisions globally, driving the company’s talent brand strategy, which includes employer branding initiatives, candidate sourcing, screening and selection, and customer / candidate experience.• Design, develop, and effectively implement cost-effective sourcing strategies to ensure timely delivery of all hiring requirements. This involves the designing of the selection matrix for choosing the optimum recruitment channel and source.• Guide leaders through the recruiting, interviewing, and selection processes and drives local compliance of global talent acquisition policies and processes. • Implementation and continuous review of the Applicant Tracking System along with any other Talent Acquisition tools needed to ensure effectiveness and efficiency in delivering commitments to our key stakeholders.• Develop and maintain ongoing documentation for recruiting-related processes and procedures.• Build and maintain a strong and effective candidate pipeline possessing key talent potentially available for immediate hiring and for succession planning. • Track and manage operational reporting and dashboard; monitor quality of hire, time-to-fill and other key performance metrics relative to Global Talent Acquisition.• Regularly conduct and drive the DDI Targeted Selection Interview Training. Show less

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  Manulife

  Aug 2019 - Apr 2022

  Talent Acquisition Global Resourcing Director

  • Overall accountability of Talent Acquisition Service Delivery in the Philippines (Manila and Cebu), managing the fully integrated end-to-end recruitment process for all roles, including volume hiring for transactional teams and highly complex positions within the Manulife Business Process Services (MBPS) business entity. • Responsible for developing capabilities of the recruitment team and managing key relationships with the business leaders as well as the broader HR community.• Acts as a strategic partner to the business to resolve a broad range of attraction and retention issues and provide recommendations for continuous improvement as well.• Drive recruitment projects focused on consistent service delivery and excellence and increased efficiencies to successful completion.• Deliver effective recruitment services and ensure Recruiters are providing a consistent experience.• Responsible for the strategic part of recruitment i.e. trends, market insights and partner with the Recruiters and other key stakeholders to address operational needs.• Recruitment data management and analysis and educate the business on key insights that may impact Recruitment or the business in general. Show less

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  RealPage, Inc.

  Mar 2022 - Jan 2025

  Senior Talent Acquisition Director

  · Design, implement and drive robust talent acquisition strategies to support the organization's transformation goals and the successful fulfillment of business hiring demands.· Drive efficiencies through operational excellence, optimization and continuous improvement, leveraging on available AI-enabled tools and technology and upskilling / reskilling of Talent Acquisition team members.· Build strong relationships and partnerships with hiring managers, leaders and executives to advise on best practices, key hiring decisions and workforce planning.· Responsible for hiring key senior leadership and executive positions - hired 80% of the current Senior Management Team of RealPage.· Provide thought leadership and strategically identify sources of top talent for hard to fill positions and to meet the short and long-term talent needs of the organization· Develop key initiatives for recruiting diverse talent· Oversee and advise on various recruitment related programs to include pre¬employment screenings, background screening process,· Work closely with Human Resources colleagues on key initiatives for the organization, such as system implementations, hiring policies, processes, etc.· Lead process improvement initiatives to meet the changing needs of the organization and to remove obstacles throughout the recruitment process· Participate in company training initiatives that support interviewing and hiring best practices, including behavioral interview training· Expand on current reporting and metrics to provide data used for hiring decisions and managing team performance· Support acquisition activity to ensure a positive new hire experience for new teammates Show less

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  Infosys BPM

  Apr 2025 - now

  Senior Practice Lead - Talent Acquisition