Conor Warde

Experience

• 

  Dunnes Stores

  Jun 2006 - Feb 2012

  HR Administrator /Sales Assistant

  Handled customer complaints, refunds and exchangesDealt with suppliers as a newsagentTrained and operated on systems such Kronas and Oracle to complete weekly payroll Organized and facilitated staff communication meetings Completed recruitment and selection including CV shortlisting, interview and job offersRetrained staff following disciplinary procedures Trained staff on changes in company policy or Irish legislation that affected business

• 

  European Union

  Sept 2012 - Jul 2013

  EU Careers Ambassador

  (Appointed the first EU Careers Ambassador to NUI, Galway)Liaised with EPOS and EU Affairs and Coordination Division Ireland on recruitment affairs Acted as a point of contact for students interested in EU CareersAttended Career Fairs promoting EU career opportunitiesAdvised students on the application processCreated target groups for promoting job opportunities within the institutions of the EU

• 

  University of Galway

  Sept 2012 - Sept 2013

  Responsible for a team of 15+ volunteers and 350 students during the HEAR onboarding week in NUI, Galway each summer Tutored undergrad students as part of skills to succeed course

  • HEAR Project Coordinator

    Jul 2009 - Sept 2013

  • Post Graduate Tutor

    Sept 2012 - Dec 2012
• 

  Citrix

  Apr 2014 - Jun 2016

  Nurtured new trials into corporate accounts, increasing pipeline for Account ExecutivesDeveloped, executed and managed regional campaigns to grow net-new opportunitiesConducted product demonstration to prospects, driving new business and quota achievements.Managed lead generation in dormant accounts, creating new opportunities for the businessIncreased cross-sell opportunities through full product suite positioning to end usersSupported Account Executives with full territory coverage by identifying new business opportunities Show less

  • Account Manager

    Dec 2014 - Jun 2016

  • Sales Development Representative

    Apr 2014 - Nov 2014
• 

  Oracle

  Jul 2016 - Jan 2023

  Successfully established and grew a new, global role within Oracle for StartupsSuccessfully launched and managed Oracle for Startups Voice of the Customer strategy, enabling senior leadership team to make more informed business decisionsEstablished and managed Oracle for Startups Customer Advisory Board, contributing to the development of strategic initiatives and fostering collaboration among key stakeholdersDesigned, launched and managed first Oracle for Startups brand survey, establishing baseline metric for NPS, CES and CSATManaged customer feedback and communication process with senior leadership team, removing points of friction in the customer journey and improving customer satisfactionDesigned and launched live onboarding sessions for new customers, reducing customer churn and increasing customer successBuilt partnerships with UK universities, upskilling students on Oracle cloud through Hackathon programmesFacilitated internal focus groups to identify and implement innovative solutions for improving the customer journey Show less Successfully led the establishment and growth of this new, EMEA-wide role within Oracle DigitalDesigned and manged Oracle Digitals PAYG programme strategy in EMEA, resulting in 92% year on year growth of net-new PAYG cloud logosEnabled sales organisations on PAYG positioning resulting in 268% increase in sales engagementResponsible for forecasting and reporting on PAYG growth to senior leadership team, improving insights in customer behaviour and future business opportunities.Engaged and enabled Oracle's partner channel in PAYG positioning to end users, increasing opportunity registration by 73%Designed, implemented and managed a technical programme, upskilling customers on Oracle cloud and increasing testing environment workloads.Built relationship with marketing department, effectively collaborating on content creation, demand generation and event management.Managed communication with Account Managers on new business opportunities, reducing customer churnResponsible for coordinating a team of 12 engineers ensuring technical support for end users and meeting customer expectations.Recruited and onboarded new hires, ensuring best fit and successful onboarding. Show less Managed the full sale cycle for UK commercial accounts, resulting in 10 consecutive quarter achievementsEngaged and influenced C-Suite executives to understand business transformation projects resulting in net-new cloud logosCollaborated with partner channel ensuring successful implementation of cloud projects in new cloud customersProvided weekly pipeline updates with management to understand quota achievementscollaborated with and mentored group of business development executives to support in the quota obtainmentLaunched and coordinated group of evangelist for new product launch, delivering 24 opportunities and 12K USD revenue to the business in the first 6 monthsAssisted in the successful onboarding of new Account Managers, facilitating their smooth integration into the business. Show less

  • Principal Customer Experience Manager

    Jul 2021 - Jan 2023

  • Leader, Customer Development Strategic Programmes

    Dec 2018 - Jul 2021

  • Enterprise Account Manager (Technology and Cloud Services)

    Jul 2016 - Nov 2018
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  Slack

  Dec 2023 - now

  Senior Manager - Go To Market Enablement