Bernard FELIX

Experience

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  Freelance

  Sept 2011 - Nov 2015

  Engineering Drawing Tutor

  In my spare time, I taught engineering drawing to university colleagues at the University of Uyo, Nigeria.

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  Ministry of Works, Akwa Ibom.

  Sept 2014 - Nov 2014

  Mechanical Engineering Intern

  Responsibilities and achievements:1. Active involvement in scheduled, preventive, and corrective maintenance of automobile systems;2. I worked under the supervision of licensed professional automobile engineers and technicians;2. Overhaul of automobile engines of Nissan and Toyota branded vehicles;4. I understood of the working of the internal combustion engines of automobiles better.Skills Developed:1. Automobile systems mechanical maintenance;1. Computerized diagnosis of automobile systems;3. Housekeeping. Show less

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  ExxonMobil

  Nov 2014 - May 2015

  Aircraft Maintenance Intern

  InternshipResponsibilities and achievements:1. Active involvement in the overhaul of Beechcraft Model 1900D Airliner’s left hand (LH) engine and the installation of a new engine;2. Active involvement in the overhaul of Super King Air Model B350 Airliner’s left hand (LH) propeller and replacement with an overhauled propeller;3. Active involvement in routine, scheduled, preventive, and corrective maintenance of the organization’s aircraft fleet to ensure and sustain their air-worthiness in line with aviation best practices in Nigeria;4. Participation in trouble shooting flight on DHC-6 Twin Otter Series 300 Aircraft;5. I worked under the supervision of licensed professional aircraft maintenance engineers and technicians;6. I worked in a multi-disciplinary environment;I gained better understanding of the working of the internal combustion engines of aircrafts;7. Exposure to team-work aptitudes while working in a team comprising licensed professional aircraft maintenance engineers to successfully execute maintenance projects.Skills Developed:1. Mechanical systems maintenance;2. Mechanical instrumentation;3. Mechanical systems troubleshooting;4. Handling of general and special purpose mechanical hand tools, equipment and machines such as combination and ratchet spanners; torque, wheel, and ratchet wrenches; break wear gauge; tyre inflation and deflation machines; grease gun, fuel draining machine, compressor wash rig, etc.5. Use of spreadsheet;6. Team work aptitudes;7. Workplace safety. Show less

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  Ministry of Works, Housing and Transport, Kano.

  Dec 2016 - Oct 2017

  Mechanical Engineering Intern (NYSC)

  Responsibilities and achievements:1. I worked under the supervision of licensed professional mechanical engineers and technicians;2. Exposure to work-place best practices to enhance productivity;3. Integration of my academic preparedness with direct, hands-on mechanical maintenance experience.Skills Developed:1. Automobile systems mechanical maintenance;2. Electricity generating sets mechanical maintenance;3. SOLIDWORKS CAD software.

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  Jumia Nigeria

  Oct 2018 - Jan 2019

  Customer Service Intern

  With the aid of standard industry CRM tools such as Salesforce, and internal systems (OMS, HMT), I ensured appropriate, sustainable customer relationship management.I communicated effectively with and ensured service satisfaction to an average of 100 new customers daily.I converted unsatisfied and irate new and older customers to satisfied and prospective returning customers while maintaining a conversion rate above 60-70% for the team.Prompt resolution or escalation of critical service delivery issues faced by customers, through outbound calls, emails, and social media interactions.I effectively cross-sold company products and services to new and already existing customers.In a bid to ensure continuous customer satisfaction, I provided feedback to the appropriate department(s) on issues that needed immediate attention and conducted proper follow-ups to ensure prompt, effective resolution by the concerned department.Maintenance of accurate customer records and account information. Show less

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  Star-Plus Plastics Ltd.

  Jan 2020 - Jul 2020

  Production Quality Inspector (Working Student)

  • I offered technical supervision of automatic plastic moulding machines in manufacturing cells to manage the efficiency of the production process.• I contributed to improving consistency in the quality and form of manufactured products or parts.• I debugged injection-moulded plastics quality issues at the production line based on design specifications.• I collaborated with multi-cultural colleagues in an international environment to investigate and debug production line issues during trial production of new parts.•I complied strictly with occupational safety regulations. Show less

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  ExxonMobil

  Dec 2021 - Jun 2023

  EAME Marine Demurrage Analyst

  I was responsible for the accurate analysis and timely filing and settlement of marine demurrage claims, in line with contractual terms and conditions.

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  Flowserve Corporation

  Jul 2023 - now

  • Application Engineer

    Sept 2023 - now

  • Mechanical Design-to-Value Engineer (DtV)

    Jul 2023 - Sept 2023