Rudolf Morva

Experience

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  Konica Minolta Business Solutions Hungary

  Dec 2012 - May 2020

  • Organization, building up and then leading of hungarian support teams: IT IMS Support & Technical Support • Definition of mid-term and long-term strategy of support (targeted to remote operations), creation of related processes based on ITIL management practices (Incident management, SLA, OLA, etc.)• Definition of roles and personal targets to team members, follow up of team performance, team management• International cooperation: support of other subsidiaries (Greece, Serbia), cooperation and contact with European (german) and global (japanese) support centers, reporting tasks• Enterprise customers support, responsible for service delivery and support operations at hungarian corporations and locally for some global corporations• Implementation of new technologies for remote support, coordination of internal trainings, self education (e.g. ITIL v4 Foundation)• Implementation of ITSM system, ITSM admin role, responsible for reporting (BMC Remedy, ServiceNow)• IT infrastructure services (Server & Client operation, SaaS, RMM, etc.) and software solutions support • Managed print services support (e.g. Ysoft SafeQ)• IT & Managed print services project management: responsible for design / deployment / delivery / support of IT services and print solutions• Managing the cooperation with service technicians and control of them• Pre & Post Sales support, customer consultations• Management of the relationship with subcontractors, suppliers and 3rd party vendors: follow up of their performances and continuous reporting of these metrics Show less • Level 2 support (specialized for remote operations) of the customers/technicians/dealers in cases related to multifunctional devices (Konica Minolta, Develop), software solutions and IT services. • Pre-sales support• Technical support of enterprise projects (design, deployment, operation, support), dedicated support for enterprise customers• Fulfilment of internal trainings, training of technicians and dealers• Continuous contact with suppliers, cooperation in international level with higher level support teams Show less

  • Head of IT Infrastructure Management Services Support & Technical Support

    Oct 2016 - May 2020

  • IT Managed Services & Technical Support Expert

    May 2014 - Sept 2016

  • IT Service Technician

    Dec 2012 - Apr 2014
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  NISZ National Infocommunications Services Company Limited by Shares (NISZ Ltd.)

  Jan 2021 - now

  Information Systems Director