Tamara Mata

Experience

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  Nordstrom.com

  Jan 1988 - Jan 1999

  Customer Service Manager

  Provided comprehensive operational, technical, and administrative support to store management team and sales associates. Led and managed a support staff across various departments, including customer service, cash room, and concierge. Oversaw day-to-day operations to ensure efficient workflow, high service standards, and timely resolution of customer issues. Collaborated with department managers to align support functions with sales goals and customer satisfaction objectives. Trained and mentored staff, promoting a customer-first culture while ensuring adherence to company policies and procedures. Show less

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  Chase

  Jan 1999 - Jan 2011

  Sr. Call Center Manager

  Led a team of highly skilled professionals in data collection, input, and auditing to optimize call center operations. Ensured all processes aligned with quality standards, overseeing the monitoring of call quality, adherence to scripts, and resolution protocols. Collaborated with cross-functional teams to analyze performance metrics and identify opportunities for process improvement. Implemented training programs to enhance team skills in delivering effective customer solutions.

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  Blackhawk Network

  Jan 2011 - Dec 2016

  Senior Manager

  Managed the implementation of gift card and prepaid products across alliance partner channels, overseeing product procurement, distribution, and fulfillment for promotional programs across multiple retailers. Developed and led a high-performing team, setting operational standards to support a diverse portfolio of brands and customer segments.

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  Experience Unlimited Contra Costa Chapter

  Jan 2017 - Jan 2018

  Director, Business Operations & Volunteer at Experience Unlimited Contra Costa / East Bay

  Assisted in organizing networking events, workshops, and professional development programs for members. Developed and sustained partnerships with local businesses and community organizations, while collaborating with leadership to drive continuous improvement and elevate the member experience.

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  Kastle Systems

  Jan 2018 - Mar 2020

  Account Manager

  Served as the primary client liaison, managing relationships through product training, conflict resolution, and oversight of daily account and project management activities. Led customer intake processes while maintaining consistent quality standards and best practices. Reviewed and managed contracts to ensure compliance with Statements of Work (SOW), acting as both a business owner and client advocate to drive measurable results.

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  SourceAmerica

  Mar 2020 - now

  Account Manager, Account Services Army

  Manage relationships with Nonprofit Agencies (NPAs) and oversee customer account activities to ensure standard procedures. Foster relationships to promote the AbilityOne Program, ensuring NPAs comply with program and statutory requirements. Educate stakeholders on the AbilityOne compliance, offering guidance on federal contracting, pricing, and business operations to ensure timely delivery of quality products and services. Support program initiatives through presentations and briefings to providers. Oversee budget management, act as the primary point of contact, and support price proposals while monitoring contract performance. Show less