Kimberley Bishop

Experience

• 

  Torch Telecom Lifecycle Management

  Jan 2014 - May 2017

  Principal Consultant

  Clients: Afrox, Cashbuild, G4S, Idwala, South32, Tangoe Inc., Telesure, Tsogo Sun, WerksmansAccount management of medium to large enterprisesRelationship management with various stakeholdersCustomer liaisonVendor liaisonIdentification and analysis of cost saving opportunitiesData analysis and interpretationProblem solving and solution generationPresentation of initiatives, strategies, and resultsProject management and implementation of approved strategies and initiativesForecasting for allocated customers; progress reporting Show less

• 

  Honorary Consulate of Costa Rica in South Africa

  May 2017 - Nov 2018

  Foreign Assistant

  Monthly reporting to Costa RicaAdministration

• 

  Alpha Embassy Travel

  May 2017 - Nov 2018

  Operations Manager - Africa Inbound

  Business process optimisationClient relationship managementFinancial management and forecastingSalesCorporate profile refresh

• 

  RacingThePlanet

  May 2017 - Nov 2018

  Country Manager: South Africa

  Presentation of initiatives, strategies, and resultsSalesEvent management

• 

  Tribe & Tusk

  Dec 2018 - now

  Director

  Specialists in luxury travel to South, East and Central Africa

• 

  Touchstone Enterprise Service

  Apr 2019 - Jul 2020

  Project Manager

  Client: Hogan Lovells Global Business Services Centre, JohannesburgPlanning and implementation of global strategic projects as well as local operational projects, within scope and on time. This included:> Coordination of annual compensation review process (2019 & 2020) including data analysis, application of principles, and trend reporting (including EE)> Development and implementation of budgetary framework and proposed annual budget, based on a thorough analysis of previous spend; facilitated management training on budget & expense management > Project managed the restructure of the Hogan Lovells’ law firm in South Africa and the launch of their new fully-integrated firm> Procurement and implementation of payroll and leave management service provider> Oversight of development of employee on-boarding programme> Internal policy reviews and improvements (HR & Operational)> Development of comprehensive marketing material for the Shared Services Centre> Standardisation of Business Continuity Plan> Trend analysis on overtime patterns and development of alternate resourcing models> Development and implementation COVID-19 workplace re-entry plan> Monthly operational reporting and oversight of management reporting> Global stakeholder management> Management of multi-regional project teams Show less

• 

  Hogan Lovells

  Feb 2021 - May 2024

  > Operational responsibility for the Johannesburg office, including regulatory compliance (e.g. POPIA, BEE, FIC regulations and LPC requirements), identification and implementation of operational efficiencies, oversight of financial effectiveness> Responsibility for coordination of support services including Human Resources, Finance, Marketing & Business Development, at both local and global levels> Key advisor to the Office Managing Partner> Management of Legal Operations Analysis team | providing firm-wide financial reporting and strategic reporting support to Legal Project Management team> Responsibility for strategic direction of the team in alignment with global operational goals> Accountability for operational efficiencies> Responsibility for continuous improvement at both people and process levels Show less > Key advisor to the Head of the Global Business Services Centre> Strategic process support> Monitoring of the financial effectiveness of the GBSC> Operational project management> Management of the day to day analysis and optimisation of business processes in order to improve overall performance> Coordination of studies of operational and performance data and identification of opportunities to align business processes> Creation and implementation of change management strategies Show less

  • Legal Operations Manager

    Aug 2022 - May 2024

  • Project Manager | Operations

    Feb 2021 - Aug 2022