Joanna Bartko

Experience

• 

  Secondary School number 20

  Sept 2003 - Oct 2006

  Mathematics Teacher

  Secondary school Mathematics teacher to Higher level leaving cert examination equivalent students.

• 

  Oni-Tech

  Feb 2004 - May 2006

  Computer Technician

  Computer building and repairs, Software maintenance.Troubleshooting and diagnostics of faulty PC’s.Computer hardware and software upgrades and security patching.

• 

  Tesco Ireland

  Nov 2006 - Oct 2021

  Investigating and resolving availability complications, including monitoringbook stock and identifying/fixing corrupted records. Communicate to Senior Management to minimize wastage and help promote profits.Design and delivery of on-going training within the Stock Control department for new and existing team members. Full training on Customer Service Desk, resolving customer issues within the Hardware Department, providing technical advice and support on electronicsand resolving issues with faulty goods and returns

  • Stock Control Team Member

    Sept 2017 - Oct 2021

  • Customer Asisstant - Hardware Department

    Nov 2006 - Aug 2017
• 

  Sysco Ireland

  Oct 2021 - now

  IT Service Desk Analyst

  Maintaining tickets logged for Service Desk, assessing and triaging issues to correct teams. Implementing and maintaining SLA targets.Providing information and helping users by phone, chat or email. Recognising business impact and priority of the problem, escalating it to management.Delivering daily presentations about Team workload and progress, enable information flow and improving SLA, highlight blockers.