Chirdeep K N

Experience

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  Hewlett-Packard

  Sept 2007 - Sept 2008

  Technical Specialist

  HP and Compaq Notebook PC Support and TroubleshootingNetwork Support and Troubleshooting.Preparing Meeting Agenda and Minutes of the meetingInteraction with Notebook R& D team to find a resolution for new issues that arises.

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  DTS Information Systems

  Oct 2009 - Jun 2010

  Application Analyst

  Understand issues and rapidly assess severity level of support requests.Triage technical issues, performing defined diagnostic functions. Quickly resolve software problems through troubleshooting, working with the client and escalating to Testing, Product Management and Development when appropriateContribute to Knowledge Base in conjunction with the execution of issue resolution duties.Check the database for any errors and fix it.Implementing and managing regular backups and recovery. Business process study & looking day-to-day activities of production database, Monitoring its growth and performances.Creating different databases in all local servers and configuring web servers by using applications given by the NIC.Implementing and managing regular backups and recovery. Show less

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  MModal

  Jun 2010 - Jul 2011

  Application Support Engineer

  Check the database for any errors and fix it.Implementing and managing regular backups and recovery. Business process study & looking day-to-day activities of production database, Monitoring its growth and performances.Creating different databases in all local servers and configuring web servers by using applications given by the NIC.Creating RFC as and when the request is raised by clients and production centers and following up with the concerned team from the time of the marshal is created, tested and implemented till the closure. Maintain status of issues in incident tracking system and perform appropriate follow-up on escalated issues.Participate in new product rollouts, testing, documentation and operational improvement projectsContribute to Knowledge Base in conjunction with the execution of issue resolution duties. Show less

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  ITG

  Aug 2011 - Nov 2015

  Senior System Analyst

  Production support on applications in Market Data, Equity, Forex.and Asset Control. Carrying out Database Purging and defrag activity on the applications to ensure the application performance improvement.. Performing logical data backup using Export/Import.. Performing DR activities like BCP.. Handling application support team for high performance as well as managing all escalations related to Applications at best way, such a way that only important escalation reaches to higher level.. Tracking of all Application related calls/queries.. Following-up with application vendors for resolution of product issues within SLA.. Maintaining UAT and production integrity and following Release and change processes for new module.. Preparing support related documentation.. Managing DR (Disaster Recovery) synchronization at application level.. Refreshing UAT database/application with production in regular intervals to ensure latest data available for testing on UAT.. Following Change Management Process for implementing a change into Production environment.. Raising RFC (Request For Change) for production changes & presenting to Product Management Team with proper justification, impact analysis & approvals from related stakeholders.. Provide update patches for operating systems and update system configuration to improve efficiency.. Database and manual testing on UAT (User Acceptance Test) before implementing any patch or release in production environment.. Monitor system activities and logs.. Automating jobs through scripts and setting up cron jobs.. Show less

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  Integral Development Corp.

  Nov 2015 - now

  Senior MAS Engineer

  Application installation/upgrades using (Jenkins).Aptly monitoring, backing up system, rotating logs, applying security patches, resolving security issuesResponsible for Outage management in-case of any system outage & review and reporting issues to Engineering teamResponsible for monitoring the FX trading plant using Nagios.Regularly updating system as new versions of FX application arrivesMonitored IT Policies, IT Service management process and catalyzed realignments to make the system more effectiveSSL Certs renewal.Version control support using GitExperience with Jenkins for automated deployments and CI/CD pipelines.Solid understanding and bit of experience with Docker ContainersGood knowledge and deep understanding on Cloud Computing Redhat Openshift and its Integration with Ansible . Show less