Tom Kurdt

Experience

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  Frederick Computer Products

  Jun 1981 - Oct 1982

  Sales & Service, and everything else.

  Involved in nearly every aspect of the rapidly growing family owned retail computer store. Sales, service, shipping and receiving, etc...

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  Electronic Data Systems

  Nov 1982 - Apr 1983

  Systems Integration

  Dealt with many facets of large network installation including site-surveys, terminal installation and acceptance testing.Obtained "Secret" security clearance.

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  Frederick Computer Products

  Apr 1983 - Oct 1987

  Service Manager

  Performed all duties and planning required to start up and maintain the service deparment at a new 'satellite' store location.

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  Fairchild Industries

  Oct 1987 - Jan 1996

  Data Communications Technician

  • Started PC repair facility which reduced the company’s reliance on costly maintenance agreements, and improved ticket resolution times.• Team leader for group of four technicians who maintained roughly 700 personal computers, 1600 telephones, 350 IBM and Vax terminals, and a 700+ node ethernet network.Obtained "Secret" security clearance.Purchased by Orbital Sciences Corp. in 1994

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  Orbital Sciences Corporation

  Aug 1994 - Oct 2000

  IT Professional

  • Maintained Windows server, backup, PC desktop, telephony, and network infrastructures. • Led team of 4-8 Helpdesk and Desktop associates.• Evaluated, purchased, and installed replacement for an aging ‘modem pool.’ The Cisco AS5300 remained in continuous operation for over 10 years.Purchased by Smiths Aerospace in 2000

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  Bell Atlantic Internet Solutions

  Jan 1996 - Sept 1997

  Manager

  Worked to build out the customer service and support department for Bell Atlantic’s venture into the Internet business. • Manned the helpdesk during test and implementation phases. • Interviewed applicants for numerous positions.• Participated on a team that designed and installed an Aspect CallCenter at the Reston VA facility. Was the lead technical team member for the design and installation of a second Aspect CallCenter for a Martinsburg WV site.• Utilized proprietary Aspect applications to design reports and custom monitoring tools to help leadership manage call center personnel and metrics. Show less

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  GE Aviation Systems

  Sept 1997 - Jul 2011

  Information Technology: Business Analyst

  • Resolved hardware and software trouble tickets related to ‘local’ resources such as PC’s, servers, telephony resources, and network connectivity. Addressed “MAC” (Move, Add, and Change) service requests within established service level agreements. Also facilitated problem resolution for remotely controlled resources by engaging the appropriate business unit or contractor. • Conducted backups and restores of various OS/applications in a Legato disk to tape environment ensuring data integrity and business continuity. • Planned, or assisted with the planning, then executed three successful data center moves, as well as numerous employee moves to reduce the Germantown sites’ ‘footprint’ to facilitate the subleasing of space.• Reviewed maintenance agreements to insure proper coverage. Saved over $30,000 in 2009, and over $40,000 in 2010 by eliminating unnecessary expenses. • Developed and implemented plan to systematically shut down and remove all IT infrastructure for the Germantown MD site upon announcement that facility was being closed. This involved documenting and returning leased equipment, and documenting and disposing of obsolete equipment. Engaged internal GE entities as well as external vendors to have LAN, WAN, server and telephony services terminated. Show less

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  Smiths Aerospace

  Oct 2000 - May 2007

  IT Professional

  Purchased by GE Aviation Systems in 2007Accomplishments began with Orbital (below) and continue into GE Aviation Systems (above.)

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  Leidos

  Feb 2013 - Nov 2013

  Field Office Technician

  • Supported customers mission by providing exceptional face-to-face as well as remote desktop support for several Federal Air Marshal Service sites throughout the Baltimore/Washington D.C. metropolitan area.• Engaged/assisted additional teams and/or resources to facilitate the resolution of server, network, mobile, telephony, and special application issues. Obtained "Public Trust" security clearance

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  SAIC

  Feb 2013 - Sept 2013

  Field Office Technician

  (SAIC split into "Leidos" and "new SAIC" on September 30th 2013.)

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  ViaSat

  Dec 2013 - now

  Desktop Systems Analyst