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Saurabh Garg

Saurabh Garg

Lead Planning Engineer

Followers of Saurabh Garg682 followers
location of Saurabh GargBengaluru, Karnataka, India

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  • Timeline

  • About me

    Results-Driven Business Operations Leader | Paytm | Amazon | Alstom | P&G | IITian

  • Education

    • International Project Management Association (IPMA)

      2010 - 2010
      IPMA - Level D Project Management

    • Indian Institute of Technology, Guwahati

      2004 - 2008
      Bachelor of Technology (BTech) Mechanical Engineering

       Designed a passive infrared sensor using pyroelectric material and manually fabricated pyroelectric pallets as a key component of my fourth-year B.Tech Project. Successfully designed and fabricated a Rumble Strip Dynamometer in collaboration with Grassroots Innovation Augmentation Network (GIAN) – North East Chapter during my third-year internship. This project earned the 2nd position at the National Innovation Challenge organized by Schneider Electric in Bangalore in December 2007.… Show more  Designed a passive infrared sensor using pyroelectric material and manually fabricated pyroelectric pallets as a key component of my fourth-year B.Tech Project. Successfully designed and fabricated a Rumble Strip Dynamometer in collaboration with Grassroots Innovation Augmentation Network (GIAN) – North East Chapter during my third-year internship. This project earned the 2nd position at the National Innovation Challenge organized by Schneider Electric in Bangalore in December 2007. Developed a machine learning model utilizing Fuzzy Inference Systems (FIS) in MATLAB to test hypotheses related to the factors influencing emotions for physical objects. This research was conducted under the guidance of Dr. Jyoti Kumar, Associate Professor at IIT Delhi. Show less

  • Experience

    • Larsen & Toubro

      Jan 2008 - Jan 2011
      Lead Planning Engineer

       Lead Planning Engineer (Jul 2010-Apr 2011): Managed a $170 MM Oil & Gas EPC project, developed a planning package, and negotiated progress measurement methodology with the client. Prepared and released weekly and monthly progress reports to update senior management and the client. Planning Engineer (Jul 2008-Jul 2010): Contributed to a $456 MM Oil & Gas EPC consortium project by proposing an invoicing strategy, avoiding blockage of substantial funds. Received ICONS award for this. Negotiated cost impact claims, realizing approximately $7 MM. Received another ICONS award for this contribution. Show less

    • Procter & Gamble

      Jan 2011 - Jan 2015
      Project Manager

       Capital Systems Manager (Jan 2014-Mar 2015): Led a $100 MM greenfield Oral Care project, implementing internal controls and developing processes. Created a management manual used as a reference in P&G sites globally. Project Manager (Apr 2012-Dec 2013): Oversaw a $20 MM brownfield distribution center project, ensuring ahead-of-schedule delivery within cost targets. Managed a team of 15+ and collaborated across functions. Project Control Manager (Apr 2011-Apr 2012): Managed a $70 MM greenfield Beauty Care project, responsible for schedule development, cost estimation, and tracking. Presented benchmarking reports for budget approval and integrated schedule and cash-flow for optimal execution. Show less

    • Alstom

      Jan 2015 - Jan 2017
      Engineering Planning Manager

       Established performance management systems and progress monitoring processes at a new engineering center. Developed key performance indicators (KPIs) and dashboards, including OTIF, S-curve, SPI, CPI, to track and analyze performance across multiple engineering departments. Planning Manager for Lucknow Metro rolling stock project, tracked progress and coordinated between design, procurement, vendors, and manufacturing teams for on-time project delivery.

    • Amazon

      Jan 2017 - Jan 2018
      Project Management Office (PMO)

       Led end-to-end planning and management of pan-India launch projects and cross-functional initiatives for Amazon operations in India, spanning first mile, middle mile, and last mile operations. Standardized and optimized project execution methodologies, achieving cost and schedule savings for the company.

    • Sigmoid

      Jan 2019 - Jan 2020
      Senior Project Manager

       Lead a team of project managers overseeing the successful delivery of numerous international data science/machine learning projects. Established PMO and organizational systems at a growing startup, covering recruitment, resource utilization, learning & development, and project management across all verticals.

    • Paytm

      Jan 2020 - Sept 2022
      Deputy General Manager

       Deputy General Manager – Offline Payments Business Operations (Oct 2021-Sep 2022) Program Management of Paytm's Merchant Cash Advance (Loan), overseeing engagement for expanding the lendable base and managing lead submissions and disbursals in collaboration with business, risk, and product teams. Established a Pan-India service network of 1200+ field service executives for supporting and servicing Paytm's offline business merchants, including QR, sound-box, and EDC (card swipe) machines. Asst. General Manager – EDC Operations (Oct – 2020 – Sept 2021) Led a 200+ team in day-to-day CX operations for Paytm's EDC (card swipe machine) business. Defined business processes, incorporating product feedback through collaboration with various stakeholders such as tech, product, sales, onboarding, inventory, and finance to ensure an optimal merchant experience and drive business growth. Show less

    • Awaaz.De

      Sept 2022 - Jan 2024
      VP - Client Success

       Manage client relations to ensure satisfaction and promote business continuity. Identify and pursue cross-selling and up-selling opportunities for client account growth. Developed a Google Dialogflow conversational AI demo, pitching successfully for three paid pilots in the financial inclusion sector.

    • Nivasoft

      Jan 2024 - now
      AVP - Salesforce Business Consulting

    • Kapture CX

      -
      Director

  • Licenses & Certifications

    • PMP

      IPMA: International Project Management Association
      Dec 2010

  • Honors & Awards

    • Awarded to Saurabh Garg
      Extra Curricular activities and other achievements -  Created an AI bot using C programming language that achieved a Top 10 position in a National Level Competitive Programming competition in 2005. The bot strategically made decisions based on the actions of competing programs within a controlled gaming environment. Represented the school as part of a two-member team in a National-level inter-school quiz competition, "The Sixth Sense," telecasted on National TV (DD 1) in 2001. Reached the quarterfinals of the competition. Elected as… Show more  Created an AI bot using C programming language that achieved a Top 10 position in a National Level Competitive Programming competition in 2005. The bot strategically made decisions based on the actions of competing programs within a controlled gaming environment. Represented the school as part of a two-member team in a National-level inter-school quiz competition, "The Sixth Sense," telecasted on National TV (DD 1) in 2001. Reached the quarterfinals of the competition. Elected as House Captain at school, serving as the representative of a quarter of the student population in 2000. Discovered a pattern in the multiplication of specific types of numbers, leading to a Letter of Appreciation from the Mathematics Department of the National Council of Educational Research and Training (NCERT), India. Show less