Robin Bührle

Experience

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  Roche

  Jul 2007 - Aug 2007

  Intern Compensation & Controlling

  Main responsibility: Financial Reporting

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  Roche

  Jul 2008 - Aug 2008

  Intern Compensation

  Main responsibility: Editing and evaluating Excel tables for the annual report

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  Roche

  Jul 2009 - Aug 2009

  Intern Human Resources

  Main responsibility: Supporting in the annual report and financial reporting

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  Roche

  Jul 2010 - Aug 2010

  Intern Human Resources

  Main responsibility: Analyzing tables for the annual report

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  Zumba

  Jul 2012 - Oct 2015

  Zumba Instructor
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  Albert-Ludwigs-Universität Freiburg im Breisgau, Department of Biological and Differential Psycholgy

  Nov 2012 - Jan 2013

  Research Intern

  Contributed to DFG study "The role of the oxitocin system" (Planning, designing experimental materials, recruiting and screening of participants, data collection: laboratory-based induction of acute social stress through TSST-G, collection of hormonal data, heart rate data, behavioral and questionnaire measures)

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  Universitätsklinikum Freiburg

  Mar 2013 - Apr 2013

  Intern

  Internship in the Department of Psychiatry and Psychotherapy in Childhood and AdolescenceMy main responsibilities were the evaluation of psychological tests, the creation of an eye tracker instruction video as well as the observation of diagnostic and therapy sessions.

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  Roche

  Jun 2015 - Jan 2023

  Key Responsibilities:- Define deliverables & improvements based on customer needs to maximize value- Understand customer needs to inform the roadmap and priorities- Connect and partner with technical and non-technical stakeholders by blending technical proficiency with empathy and high-level communication skills- Create a shared vision across teams to empower independent decision making- Have deep business knowledge & identify synergies across business processes- Develop core positioning and messaging for reporting & dashboards features- Design training content and train managers as well as quality experts globallyProjects & Achievements (Selection):I established the HR ServiceNow Reporting & Analytics product from scratch and implemented a full landscape of dashboards & reports for various stakeholder groups in HR, enabling the organization to easily use data to identify issues and improvement opportunities in our processes faster and with more precision. In an environment of ever increasing demands at lower costs this provides huge value to agents, team leads and senior management.I supported the Global Hypercare for our HR transformation in several ways. By building hypercare dashboards I provided the regional taskforces with a shared platform to organize their activities. By consulting & educating them on the system and our processes I enabled them to understand the new organization and focus their attention on the most relevant issues. Furthermore I provided the Transformation Management Office with the basis for their regular reporting to the Operating Committee. Show less Key Responsibilities: - Establish and monitor Key Performance Indicators to assess operational performance and customer satisfaction, monitor KPI deviations and discuss positive outcomes/focus areas with respective teams- Initiate and oversee projects and continuous improvement activities in alignment with operational teams, making recommendations for enhancements- ​Drive a culture of problem solving, continuous improvement and innovation through role modeling- Provide support in terms of reporting and analytics for internal and external quality reports/reviews, using statistics/analytics to drive continuous improvement initiativesHR Customer Experience Stream:- Drove a great and consistent customer experience for HR customers- Co-initiated the HR Health Check, a tool to monitor and improve operational excellence across HR chapters within the new collaboration modelPeopleCompass: - Dashboard across HR to inform and influence and recommend actions in order to progress towards the HR Long-Term Outcomes (LTOs)- Active project member, contributing to design discussions and gathering stakeholder inputGlobal HR Servicing Customer Experience Dashboard 2.0:- Served as Co-Product Owner- Defined requirements based on customer input, translate customer needs into technical developments- Prioritized and maintained product backlog to be processed by development team- Aligned with stakeholders of related projects & tools Show less - Co-define regional and global way of working in knowledge management (KM) and advise on global KM strategy- Develop a globally applicable framework of metrics, KPIs for HR Knowledge Management to enable data driven and proactive improvement of quality and customer experience based on stakeholder input, best practices and technical conditions- Represent PSS in the People Analytics Ambassadors Germany to foster cross-country and -functional alignment for People Analytics- Lead and coordinate the migration of global content into central knowledge base (Neocase/ServiceNow) during intranet decommissioning and enable collaboration between chapter representatives and knowledge managersGlobal HR Services CX Dashboard - This dashboard is the first stop regarding global metrics related to customer experience (CX) and servicing excellence for customers, employees, managers and senior management- I consulted the project team and other stakeholders as subject matter expert on technical conditions as well as on availabilities of metrics in ServiceNow (main data source) and provided recommendations based on new servicing excellence concepts- Ensured required metrics are available and reportable out of ServiceNow- Acted as interface between the project team, technical developers and the team responsible for ServiceNowPSS Ambassador EMEA- Co-created our Core Capabilities training concept (customer centricity, solution orientation, end-to-end ownership, growth mindset) and led training sessions - As part of the change & communications stream I initiated, led and rolled-out initiatives to increase the engagement and sense of belonging within the organization Show less Main responsibilities- HR Reporting (periodic/ad hoc, all levels of complexity) out of SAP and Workday on a broad spectrum of people issues- Create and optimize reports and dashboards in multiple systems (Workday, Prism, SAP, Business warehouse)- Advise internal and external stakeholders in reporting and analytics topics- Perform analyses on people data and organizational data to provide insights and inform strategic decisions- Represent Switzerland in a global HR Analytics community to contribute to globally aligned progress in the area of HR AnalyticsProjects & Achievements (Selection)- Developed a standardized survey for quantitative root cause analysis of voluntary turnover to gain insights to improve employer attractiveness and retention of great talent (rolled-out in Switzerland and Sweden)- Designed and promoted training material in a global project team to enable self-service reporting across the entire HR organization- Planned, organized, hosted and moderated HR Analytics workshop(s) to foster analytical skill building across the local HR organization- Contributed to a global sprint as ambassador of the Swiss local HR Reporting & Analytics Team to draft the vision for Reporting & Analytics in the context of New Ways of Working- Participated in and finalized a Hackathon by developing a report/dashboard in Prism to provide insights into the historic development of time accountsIn February 2020 I became Ambassador for HR Services EMEA. Part of that role is to role-model new ways of working, translate the vision to organizations, help making the organization ready for working in a networked way, act as voice of the organization, and facilitate the introduction and adoption of new technical solutions Show less Responsibilities- Coordinate & monitor reviews of standard operating procedures (SOPs)- Ensure Content & Knowledge Management (KM) process is defined and followed- Consult key stakeholders (incl. Communications, IT, HR & Legal) in SharePoint topics to understand their needs and involve them in planning and problem solving- Ensure compliance and continuous improvement as well as service enhancement of central KM platforms as project manager and technical adviser- Design, administrate and restructure digital work spaces of the local HR organization- Coordinate tool related updates and changes in alignment with Global Content & Knowledge Manager- Testing applications after upgrades and changes- Prepare instructions and provide training to users of all levels to promote effective work practices- Design templates in Accenture Quick Document Builder and collaborate with IT to enable automated document creation- Consult central content owners and initiate content checks to ensure compliance of contents- Communicate with all main stakeholders and user groups and ensure proper coordination between the IT Department and Web Team- Lead and supervise yearly holiday workers in the teamProjects & Achievements (Selection)- Represented HR in a strategic, cross functional initiative to investigate the area of digitalization, identify promising digital methods & systems and draw a roadmap for their implementation to shape and foster the digital transformation of the site- Planned, implemented and evaluated an online resilience training for Roche in Switzerland- Redesigned the review process for standard operating procedures that significantly reduced required time and effort- As member & team representative in the Continuous Improvement (CI) Community of the HR Servicing organization I contributed to several CI initiativesAs part of my development I took over a dual role (50%) in HR Reporting & Analytics since September 2018. Show less

  • Global Product Owner for Reporting & Analytics in HR ServiceNow (Role)

    Sept 2020 - Jan 2023

  • HR Quality Assurance & Excellence Analyst EMEA

    Dec 2021 - Sept 2022

  • HR Knowledge Management, Content & Channels Analyst EMEA

    Jun 2020 - Nov 2021

  • SME HR Management Reporting & Analytics

    Sept 2018 - May 2020

  • HR Knowledge Management & Intranet Specialist

    Oct 2016 - May 2020

  • HR Specialist Doc Management & Intranet

    Oct 2015 - Sept 2016

  • Intern HR Quality & Document Management

    Jun 2015 - Sept 2015
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  University of Oxford

  Feb 2016 - Apr 2016

  Research Intern

  Investigated the modulatory effect of personal and reward relevance on human perception. I analysed large sets of behavioural data and combined response time and accuracy data in perceptual decision making at individual as well as on group level. The central part of my work was mathematical modelling of individual data by using a modern framework of stochastic diffusion processes. Furthermore I applied sequential sampling models for multiple-alternative decisions using data from two perceptual discrimination experiments. Show less

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  Roche

  Mar 2024 - now

  Key Responsibilities:- Building bridges between P&C chapters and beyond (i.e. with finance) to connect & engage the right stakeholders for alignment in collaboration across the organization- Leverage a cross-chapter perspective to guide & consult on end-to-end impact of behaviors & decisions, focus on continuous improvement & innovation opportunities, and share best practices- Partner with senior leadership and other key stakeholders to foster positive cultural change towards working as One P&C and to create an end-to-end customer experience that meets current and future business needs- Act as champion & influencer to promote & role model working as One P&C across chapters- Enable P&C teams with analytical capabilities to provide meaningful decision support for senior management- Flexibly adapt to changing priorities for continued focus on most impactful work across P&C- P&C Customer Experience (CX) Taskforce: systematically analyze customer feedback; conceptualize & facilitate workshops to create customer journey maps; socialize identified CX opportunities with stakeholders for refinement and to ensure support & engagement across P&C; present to the P&C Enabling Team for endorsement; monitor & drive CX opportunities together with respective ownersProjects & Achievements (Selection):- Roles & Responsibilities architecture: resolved communication gaps to reach a global high level framework for collaboration across areas- Enabled & catalyzed collaboration clarity in a multitude of topics across the globe by reducing complexity, creating accountability, facilitating constructive dialogue, and reaching agreements on next steps- Co-created a framework to integrate the complex P&C feedback landscape, analyze this feedback, identify improvement opportunities and drive these to improve overall CX- Identified 16 opportunities where significant CX improvements could be achieved or triggered, resulting in increased awareness & prioritization of CX in daily ops Show less Key Responsibilities:- Act as the Product Owner for Data Security (Immuta), Data Quality (Ataccama) and Observability (Monte Carlo) of the "Leverage P&C Data" product which is enabling business solutions to operate as well as insights & analytics through innovative Data Mesh architectures (Snowflake).- Ensure compliant and secure data sharing through the Roche Data Marketplace. - Leverage technology and a strong community to navigate data privacy laws and champion data governance.- Contribute to the strategic portfolio by collaboration and co-creation with the Product Manager.- Act as the liaison between business stakeholders and IT to understand the customers’ needs and develop a product roadmap that aligns with business goals.- Define and prioritize product requirements, user stories, and acceptance criteria to ensure what was agreed gets delivered.- Lead and motivate a diverse global team of experts to deliver value based on strategic and prioritized epics.- Proactively identify and remove roadblocks to speed up delivery.- Foster the application of an agile mindset and methodologies (SAFe).Achievements (Selection):- Set up reporting capabilities for the team to support quarterly planning, capacity estimation and progress tracking (ServiceNow).- Contributed to a simplification of the strategic epics landscape of the product.- Set the stage to proactively establish strategic partnerships with other teams (RDI) and established collaboration with experts from other functions (P&C, PSS)- Significantly contributed to enhancements in the ways of working, especially on the Agile mindset and the optimized use of ServiceNow.- Enabled the team to work focused and effectively towards aligned goals during the sprint.- Fostered effective communication between the different parties involved to optimize the feature development life-cycle.- Mentored team members by sharing knowledge and helping the team grow. Show less

  • Global End to End Lead - People & Culture (HR)

    Oct 2022 - now

  • Global IT Product Owner "Leverage P&C Data" (Rotation)

    Mar 2024 - Jul 2024