Dimitar Georgiev

Experience

• 

  Casino Malta by Olympic Casino

  Jun 2016 - Dec 2016

  Casino Dealer
• 

  NetEnt

  Jan 2017 - Aug 2019

  • VIP/PRO Game Presenter

    Jul 2018 - Aug 2019

  • Game Presenter

    Jan 2017 - Jun 2018
• 

  Betsson Group

  Sept 2019 - Mar 2023

  • Allocation and prioritization of task during the shift• Being the first line of contact for any payment and fraud related issues or questions.• Handling of payments and risk queries and escalations from customer support via chat,IM and emails.• Raise any trends in escalations, denoting a possible generic issue with anything paymentrelated.• Be a point of assistance to the other team members when the need arises.• Help in processing payments when needed and any other additional tasks whenrequired.• Work with multiple brands within the company.• Quality control of work done by payments department• Monitoring new player behavior and finding possible patterns to reveal fraud. Show less • Handling the day-to-day fraud detection operations.• Make sure that all players have correct documentation including KYC procedures, transaction monitoring and approval, and that legitimate player winnings are paid in due time, according to the service level agreed upon with the casino client.• Handling of payments and risk queries and escalations from customer support via chat.• Raise any trends in escalations, denoting a possible generic issue with anything paymentrelated.• Ensure fraudulent transactions are spotted and handled swiftly in order to minimize losses and mitigate repercussions.• Assess and escalate cases accordingly to the responsible departments.• Process incoming and outgoing customer payments, in a timely and error-free manner.• Assist Customer Support with escalated queries related to Risk and Payment Show less

  • Senior Payments & Fraud Analyst

    Jan 2021 - Mar 2023

  • Fraud & Payments Analyst

    Sept 2019 - Dec 2020
• 

  IGaming Platform

  Mar 2023 - Feb 2024

  Risk Fraud and Payments Analyst

  • Allocation and prioritization of task during the shift.• Monitoring and investigating accounts which come with higher risk factors• Processing of Payouts• Monitor and analyzes deposits• Cooperate with Risk, Fraud and Payments Team Leader on any issues facing the team.• Work together with Payments and Fraud Team Leader in order to improve and maintain procedures within the Payments Team.• Ensuring that fraud and risk prevention rules are followed and applied when processing any of the Payments and Fraud Shift Leader tasks.• Answering escalations from customer support and following up on the timely resolution of issues.• Investigate flagged or alerted customer accounts generated by the Fraud framework• Analyze and handle charge back disputes• Identify, review and analyze suspicious gaming activities• Block,ban and unblock customer accounts in accordance with procedure and guidelines• Compile reports• Ensure that tasks are performed in line with the compliance and legal obligations deriving from the respective jurisdictions (different markets) Show less

• 

  LiveScore Group

  Feb 2024 - now

  Risk Fraud and Payments Specialist

  • Investigate flagged or alerted customer accounts generated by the Fraud framework• Monitoring and investigating accounts which come with higher risk factors• Processing and reviewing incoming and outgoing customer payments via different payment providers with a risk-based approach• Monitor and analyzes deposits• Cooperate with Risk, Fraud and Payments Team Leader on any issues facing the team.• Work together with Payments and Fraud Team Leader in order to improve and maintain procedures within the Payments Team.• Evaluate, review, and approve KYC documents sent in by players.• Answering escalations from customer support and following up on the timely resolution of issues.• Analyze and handle charge back disputes• Identify, review and analyze suspicious gaming activities• Block,ban and unblock customer accounts in accordance with procedure and guidelines• Compile reports• Ensure that tasks are performed in line with the compliance and legal obligations deriving from the respective jurisdictions (different markets)• Handling chargebacks, transaction voids, and processing refunds Show less