Tayla Canton

Experience

• 

  Coles

  Oct 2014 - Jun 2018

  I began as a Checkout Operator at Coles St Agnes before being promoted to Customer Service Supervisor.My duties involved being in charge of the store’s service area and employees, opening and closing the store, and providing quality customer service. I worked in high pressure situations during peak busy periods, and managed customer complaints and enquiries. As an Office Assistant as Coles St Agnes I helped to manage the store's wage projections for each department, and each department's rosters. I balanced store cheques, filed delivery invoices and organised payment for team members.

  • Customer Service Supervisor

    Nov 2012 - Jun 2018

  • Office Assistant

    Oct 2014 - May 2015
• 

  Australian Masters Games

  Oct 2015 - Nov 2015

  Media and Marketing Assistant

  As a volunteer Media and Marketing Assistant during the 15th Australian Masters Games, I assisted with the Games' app creation, troubleshooting, uploading data and sorting push notifications.I contacted media personnel for Games coverage, edited and published journalist stories on the website and app, and created content for the Facebook and Instagram accounts.

• 

  Mental Health Coalition of South Australia

  Aug 2016 - Oct 2016

  Social Media Marketing Intern

  At the Mental Health Coalition of South Australia (MHCSA), I managed and created content for their Facebook and Twitter accounts, and determined social media strategy and policies for the organisation.I looked after MHCSA's new website, and updated the calendar and staff profiles. I was also involved in the event organisation and promotion for the 2016 Festival of Now.

• 

  University of Adelaide

  Mar 2017 - Mar 2017

  Social Media Marketing Intern

  During my time with the University of Adelaide's marketing team, I created stories and produced content for the university’s Facebook, Instagram and Twitter. I wrote articles for the international students website, and assisted with filming interviews and university events.

• 

  Lightbulb Creative Marketing

  Aug 2017 - Dec 2017

  Junior Marketing Officer

  I was a contractor for Lightbulb Creative Marketing, looking after their Facebook and LinkedIn content in the healthcare industry. I developed engagement strategies for their social media, conducted competitor analysis, and wrote articles for the company website.

• 

  Family Home Doctors

  Nov 2017 - Sept 2019

  Marketing Assistant

  As Marketing Assistant, I was in charge of the company's Facebook, LinkedIn and Google AdWords accounts. I planned and executed our involvement in events such as the Pregnancy, Babies and Children's Expo, the SA Primary Health Care Conference, and the Queen Elizabeth Hospital Gala Ball.I conducted competitor and industry analysis, provide sales data, market trends and forecasts, and organised the yearly marketing calendar. I determined our budgets, analysed ROI, managed promotional stock, and produced marketing materials in InDesign and Photoshop.In this role I created developed and implemented the company's complaints policy and procedure.Other key aspects of my role included:• Writing articles and producing graphics for the marketing content strategy • Maintaining and updating the company's website• Maintaining the company's CRM database on Salesforce• Networking with key clients and establishing connections with others in the industry• Managing customer complaints and enquiries• Regularly attending marketing related webinars to increase my knowledge and abilities Show less

• 

  RAA

  Oct 2019 - now

  In addition to tasks on a coordinator level, as senior I lead and mentor our team alongside the manager. I determine all deadlines for the product marketing teams in relation to brief and proof dates, and negotiate extra work requests. I manage expectations with stakeholders within the business, and delegate work to the coordinators. I plan the marketing calendar for direct marketing with the manager. In my senior role, I also look after the budgeting and invoicing processes for the teams.I am involved with RAA’s Giving Back Committee, volunteering my time to organise internal communications promoting fundraising activities. We have four chosen charities that we raise money and volunteer time and skills towards over the year, with the support of staff. Show less

  • Product Manager - Customer Service

    Feb 2025 - now

  • Product Owner

    Nov 2024 - Feb 2025

  • Associate Product Owner

    Sept 2023 - Nov 2024

  • Digital Product Lead

    Sept 2022 - Sept 2023

  • Senior Direct Marketing Coordinator

    Jun 2020 - Sept 2022

  • Direct Marketing Manager (Secondment)

    May 2022 - Aug 2022

  • Direct Marketing Coordinator

    Oct 2019 - Jun 2020