Olha Bokhna

Olha Bokhna

Senior Customer Service Manager

Followers of Olha Bokhna330 followers
location of Olha BokhnaLviv, Lviv, Ukraine

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  • Timeline

  • About me

    Delivery Coordinator at Intellias

  • Education

    • Lviv Academy of Commerce

      2002 - 2007
      Master management
  • Experience

    • Licht Forum

      Feb 2009 - Jan 2013
      Senior Customer Service Manager

      1. Work with customers 2. Sales of premium level goods 3. Negotiating with suppliers, searching for new ones. 4. Work with documents in 1C. 5. Participating in international exhibitions. 6. Market analyzing (project organizations, architects, developers, designers)

    • Licht Forum

      Feb 2013 - Aug 2018
      Project Manager

      1. Project management starting from the first proposal until finished work. 2. Forming proposals, ordering, order and payment control 3. Organizing of sub constructors’ work. 4. Organizing of shipments, work with transport organization 5. Claim accepting and processing

    • Intellias

      Nov 2018 - now

      - Ensuring Operations subteam effectiveness- Ensuring consistency of PnL processes execution- Creating and maintaining power BI dashboards of different complexity- Maintaining monthly reports- Ensuring of plan-fact analysis report- Contribute to the development of new reports at corporate and department level- Contribute to different initiatives which goal is to increase the quality of delivery process- Execution of various operation activities

      • Delivery Coordinator

        Aug 2023 - now
      • Operations Specialist

        Nov 2018 - Nov 2023
  • Licenses & Certifications

    • Software testing

      Prometheus
      Feb 2016
    • Excel: Creating a Dashboard with Power Query (Office 365/Microsoft 365)

      LinkedIn
      Mar 2021
      View certificate certificate
    • Dread-Free Difficult Conversations: Speak Up with Courage

      Udemy
      Mar 2025
      View certificate certificate
    • Excel: Power Query (Get & Transform)

      LinkedIn
      Mar 2021
      View certificate certificate
    • "Software testing"​ LITS

      LITS [Lviv IT School]
      Nov 2016
    • Power BI Master Class - Dashboards and Power BI Service

      Udemy
      May 2020
    • Creating a Basic Dashboard in Excel 2016

      LinkedIn
      Oct 2018
      View certificate certificate
    • English (Advanced level)

      Green Forest
      Sept 2017
    • Senior Skills Development training program

      Intellias
      May 2020
    • Become a Master at Conflict Management at Home or Work

      Udemy
      Mar 2025
      View certificate certificate