Murad Sultanzadeh

Experience

• 

  R.I.S.K. Company

  Jan 2013 - now

  • Interpreted blueprints, technical drawings, schematics, and computer-generated reports.• Conducted research to test and analyze feasibility, design, operation and performance of equipment, components, and systems.• Trained and mentored a competent and flexible workforce to meet project needs and promote a positive work environment.• Illustrated potential obstacles when conducting site assessments for planned projects.• Participated in formal internal design reviews of proposed products and components.• Captured technical schematics for use in project planning and execution.• Coordinated tasks between IT enterprise engineers. Show less • Analyzed security logs to determine and alleviate network threats. • Organized and delivered service and support documents to customers. • Worked with stakeholders to determine implementation and integration of system-oriented projects. • Work for customers with resolving network problems at remote locations. • Identified software issues and handled troubleshooting to resolve them quickly. • Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users. • Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components. • Performed cost-benefit and ROI analyses for proposed systems. • Improved and deployed billing automation, accounting and real-time reporting and analytics capabilities. • Verified compliance with applicable performance metrics and compatibility expectations. • Integrated database and backup servers into enterprise systems. • Documented system configuration, mapping and processes. • Provide customers best plan of implementation IT enterprise infrastructure based on world best practices. Show less • Resolved issues and escalated problems with knowledgeable support and quality service. • Spearheaded compliance efforts and developed best practices to drive continual process improvements. • Managed key information technology and compliance programs for proactive risk management. • Assisted employees with resolving network problems at remote locations. • Worked with stakeholders to determine implementation and integration of system-oriented projects. • Analyzed security logs to determine and alleviate network threats. • Compiled, processed, and analyzed test data and results to improve product quality. • Optimized networked software and operating systems by applying updates and patches. • Integrated database and backup servers into enterprise systems. • Supported system users, educating employees on troubleshooting and problem-solving protocols. • Verified compliance with applicable performance metrics and compatibility expectations. • Maintained stability, integrity and efficient operation of information systems supporting organizational functions. • Implemented networking and server changes to meet client budgets and needs. • Negotiated with vendors, outsources and contractors to secure contracts and set SLAs. • Documented system configuration, mapping and processes. • Tested for accuracy and functionality after implementation of new systems. • Designed tailored disaster recovery solutions to maintain uptime. Show less • Oversaw on-site Helpdesk engineer dispatch plans, creating pre-defined response scenarios for common malfunctions and service call types. • Interfaced with high-level client personnel, collecting performance feedback and integrating positive and negative evaluations into future IT policies. • Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations. • Reviewed deficiencies based on internal audits and suggested remedies. • Created remote service interaction scenario manuals, defining appropriate triage and response policies for common ticket types. • Maintained a flexible schedule and responded to after-hours and weekend emergencies. • Implemented, configured, tested and updated file servers, print servers, application servers. • Maximized system availability through development and testing of contingency plans. • Evaluated software products to determine compatibility with existing systems. • Devised scripts and automation tools to improve system efficiency. • Researched and recommended new technologies and strategies for improving system performance. • Diagnosed and resolved hardware and software issues. • Monitored networks and network devices to resolve technical problems quickly. Show less • Connected to computer of client using remote link to install programs and applications.• Collaborated with vendors to locate replacement components and resolve advanced problems.• Provided helpdesk support to company users• Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.• Patched software and installed new versions to eliminate security problems and protect data.• Communicated with clients to verify roots and causes of computer problems.• Suggested software and hardware modifications to reduce lag time and improve overall speed.• Upgraded operating systems and computer software to perform compatibility with programs.• Implemented technical solutions to solve customer issues and increase satisfaction.• Documented technical issues and solutions to enable tracking history and maintain accurate logs.• Monitored systems in operation and quickly troubleshot errors.• Removed malware, ransomware, and other threats from laptops and desktop systems.• Tested new software and hardware before deployment.• Installed, configured and maintained computer systems and network connections.• Monitored system performance to identify potential issues and generated reports to track performance and analyze trends.• Configured and tested new software and hardware.• Offered assistance in implementing and developing training programs.• Diagnosed and troubleshot hardware, software and network issues.• Configured hardware, devices, and software to set up workstations for employees.• Researched and identified solutions to technical problems.• Developed and implemented preventive maintenance procedures. 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  • Senior Infrastructure Solutions Engineer

    Oct 2022 - now

  • Senior System Engineer

    Jun 2022 - Oct 2022

  • System Engineer

    Oct 2016 - Jun 2022

  • Assistant System Administrator

    Oct 2015 - Oct 2016

  • Helpdesk Support Engineer

    Jan 2013 - Oct 2015