Davashnee Govender

Experience

• 

  Old Mutual South Africa

  Feb 2011 - Jan 2012

  Learnership/ Administrator
• 

  Old Mutual Group

  Mar 2012 - Dec 2013

  New Business Administrator/ Data capturer
• 

  Old Mutual South Africa

  Jan 2014 - Dec 2014

  Client Relations Consultant

  Supported branch operations through efficient administration tasks, enhancing overall productivity.Processed loan applications accurately and promptly, ensuring a smooth customer experience.Maintained comprehensive customer profiles, improving data accuracy and client relationship management.Assisted the branch manager in compliance duties, ensuring adherence to regulatory standards and policies.

• 

  Standard Bank Group

  Feb 2016 - now

  Facilitated customer navigation to appropriate departments, enhancing overall customer experience.Successfully migrated customers to ATMs and digital banking channels, improving service efficiency.Addressed and resolved queries for middle market, affluent, and business banking clients, fostering client satisfaction.Generated leads for Financial Advisory and Investment Services (FAIS) staff, contributing to increased conversion rates.Acted as Branch Anti-Money Laundering (AML) champion, ensuring 100% compliance with regulatory standards. Show less Successfully facilitated customer banking transactions, including cash deposits, withdrawals, money gram services, and foreign exchange, ensuring high levels of customer satisfaction.Led initiatives to migrate customers to digital banking and ATM usage, resulting in reduced transaction costs and enhanced customer convenience.Generated a steady stream of leads from walk-in customers, contributing to branch growth and increased service uptake.Effectively activated dormant and non-active accounts, improving overall account activity and customer engagement.Managed branch administration tasks to support operational efficiency and enhance service delivery.Assisting Provided support to the fraud team by managing their mailbox during periods of understaffing, ensuring timely communication and case management.Successfully contacted clients to secure outstanding documents necessary for completing fraud cases, such as affidavits and SAPS case numbers, enhancing case resolution efficiency.Executed blacklisting of electricity meter numbers and mobile phone numbers associated with fraudulent activities, contributing to the prevention of future fraud.Effectively closed fraud cases, ensuring all documentation was organized and ready for potential audits, maintaining compliance and operational integrity. Show less Provided exceptional customer service by assisting walk-in clients with inquiries, enhancing customer satisfaction.Efficiently issued ATM cards and PIN codes, streamlining the account access process for customers.Successfully increased ATM withdrawal limits for clients, optimizing their banking experience.Managed the loading of beneficiaries, ensuring timely and accurate processing of requests.Responded to home loan queries, providing clients with comprehensive information and support.Facilitated early repayments on investment accounts, assisting clients in managing their financial goals.Supported customers with policy inquiries and processed death claims, demonstrating empathy and professionalism.Processed loans, contributing to the bank’s lending portfolio and client satisfaction.Generated new sales leads, actively contributing to the growth of the branch’s customer base.Handled branch administration tasks, ensuring smooth daily operations and compliance with policies.Performed reception duties, providing a welcoming first point of contact for clients and visitors.Executed inter-account transfers efficiently, ensuring accurate and timely transactions.Managed bank guaranteed cheque issuance, maintaining high levels of accuracy and customer trust.Developed sales opportunities with existing customers, driving additional revenue for the branch.Promoted digital solutions, including mobile and internet banking, increasing customer engagement and convenience. Show less

  • Client Liaison Officer | OHSA Brand Rep (2 Years)

    Dec 2022 - now

  • Cash Consultant | Online Transactional Fraud

    Aug 2018 - Nov 2022

  • Frontline Officer

    Feb 2016 - Jul 2018