Ian Johnson, MBA

Experience

• 

  Arby's Restaurant Group, Inc.

  Jul 2012 - Aug 2013

  Crew Member

  Handle customer orders as well as handled complaints.

• 

  Dames Chicken & Waffles

  Aug 2013 - May 2020

  Frontend Manager

  Responsible for customer service and resolving various complaints to maintain the company integrity• Provided exceptional service by being professional and displaying a positive attitude at all times• Resolved 90% of customer complaints following company policies and rules• Generated approximately $1,200 in shift sales contributing to 15% of total shift profit

• 

  Dame's Express

  Jul 2015 - Feb 2016

  Inventory Manager

  Maintained and managed the resources of production at a Bistro on Duke University’s campus• Developed product ordering system that cut delivery times and made ordering easier• Devised temperature log system that identified defective refrigeration units saving products from spoilage • Created premium bottle ordering service that increased monthly sales by 26%• Provided new orientation and mentorship training for new employees with emphasis in safe handling of foods and customer service Show less

• 

  Chick-fil-A-Franchise

  Feb 2016 - Jun 2017

  Team Captain

  Established relationship with a mentor leader learning various managerial aspects of the organization • Voted consistently as a top three performer • Promoted to supervisor position Fall 2016 for excellent customer service and high performance results• Recorded customer daily sales performance used for activity measures• Led and trained a group of 5 employees on providing exceptional customer service to customers• Maintained productivity average within the top 20% of Chick-fil-a stores• Broke drive thru record of 240+ cars becoming #1 drive thru in the chain May 2017 Show less

• 

  Hinshaw Holding Group

  May 2016 - May 2017

  Adminsitrative Assistant

  Managed administrative duties such as payrolls, inventory logistics, and market research assisting the Chief Financial Officer• Conducted and managed facility audits of multiple plant sites • Developed Product Recall plan using federal rules and regulations • Conducted cost analysis on inventory resulting in a savings of 5% in food waste• Maintained invoicing system for warehouse facility

• 

  Walmart

  Jun 2017 - now

  Managed the operational execution and strategic planning of the production flow for receiving & shipping departments.• Oversaw daily operations for a perishable distribution center, serving over 120 stores regionally.• Implemented strategic process improvements that increased efficiency by 11%.• Managed an operations team of over 120 associates, fostering a culture of teamwork and collaboration.• Successfully reduced turnover by 29%.• Applied data-driven decision-making to optimize inventory management, reducing wastage by 30%. • Conducted quarterly performance reviews and implemented professional development plans for team members.• Ensured compliance with health, safety, and environmental regulations, leading to a 32% reduction in workplace accidents. • Liaised with other department leaders to align corporate goals and objectives. Show less Lead and developed teams effectively by teaching, training, and actively listening to associates; touring stores and providing feedback (Tour-to-Teach); communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives.• Third lowest turnover rate in the market ranked 3rd out of 10 stores• Increased in stock levels by 12% (80% to 92%) through driving business processes • Improved shift handoff from 3rd shift to 1st shift by having a clean store and back room Show less Managed the operational execution and strategic planning of the production flow for receiving and shipping departments for perishable distribution center 6858•Engaged, managed and trained team of over 50 associates in the receiving & shipping department to win in safety, quality, and productivity•Improved team performance by 40% increasing team’s DC ranking from 42nd to 30th (Currently ranked 8th) within 90 days•Led the DC in Safety days with over 900 days safe•Reduced DC cross dock unload times to less than 15 minutes increasing DC ranking from 44th to 1st within 60 days•Coordinated with Transportation teams to ensure the highest level of service to the stores•Held the inbounding receiving record of 183,000+ cases received during the 2020 pandemic•Created and maintained Microsoft SharePoint for shift and building operations which improved workflow•Created Microsoft Excel workforce planning dashboard to improve operations planning Show less

  • Senior Manager Supply Chain Management

    Dec 2023 - now

  • Operations Manager

    Mar 2023 - Dec 2023

  • Logistics Area Manager

    Oct 2022 - Mar 2023

  • Overnight Stocking Coach

    Jan 2022 - Oct 2022

  • Stocking Coach

    Jan 2021 - Jan 2022

  • Logistics Area Manager

    Jun 2017 - Jan 2021