Fredrick Akinbileje

Experience

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  Stanbic IBTC BANK PLC (A member of Standard Bank Group)

  Apr 2010 - Jun 2011

  Account Support Officer

   Providing customer service and support to clients regarding their accounts. Assisting clients with account setup, maintenance, and troubleshooting. Handling inquiries, complaints, and requests related to accounts. Processing account transactions, including deposits, withdrawals, and transfers. Educating clients on various account features, products, and services. Conducting account reviews and audits to ensure compliance with regulations and policies. Collaborating with other departments such as finance, sales, and operations to resolve issues. Generating reports and analyzing account data to identify trends and opportunities. Participating in training sessions to stay updated on new products, processes, and regulations. Contributing to the development and improvement of account support procedures and systems. Show less

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  Stanbic IBTC Bank (A member of Standard Bank of South-Africa)

  Aug 2012 - Apr 2013

  Head, Service Support

   Directed day-to-day operations, including transaction processing, cash management, and reconciliation activities. Developed and implemented policies and procedures to ensure compliance with regulatory requirements and mitigate operational risks. Conducted regular audits to assess operational efficiency, identify areas for improvement, and implement corrective actions. Mentored and coached operations staff, fostering a culture of continuous learning and professional development. Collaborated with senior management to develop strategic goals and objectives for the operations department. Daily review of transactional activities/operations to ensure no income leakage. Monthly proofs of all office pointing accounts.e.g. Petty cash GL, Cash advance GL, Western Union GL etc. Show less

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  FIDELITY BANK PLC

  Aug 2013 - now

  • Led a team of 9 operations staff, overseeing daily activities, ensuring compliance with regulatory standards, and implementing best practices. Developed and implemented strategies to streamline operations, resulting in a 85% increase in efficiency and effective annual cost savings. Collaborated with cross-functional teams to identify operational bottlenecks and implement solutions to improve workflow and reduce errors. Managed vendor relationships, negotiated contracts, and conducted regular performance evaluations to ensure service level agreements were met. Played a key role in implementing new technologies and systems to enhance operational capabilities and support business growth. Show less

  • Officer- Ebanking Operations & Payment Unit

    Nov 2023 - now

  • Head-Transaction Services Division

    Apr 2018 - Nov 2023

  • Cash officer & ATM Administrator

    Aug 2013 - Apr 2018