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Hariharan Rajendran

Hariharan Rajendran

Infrastructure Engineer

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location of Hariharan RajendranChennai, Tamil Nadu, India

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  • Timeline

  • About me

    Citrix Admin @ CohnReznick | Citrix XenDesktop, System Administration

  • Education

    • Murugappa Polytechnic College

      2016 - 2018
      Diploma of Education Computer Science 91

      Completed a Diploma in Computer Science and Engineering, gaining comprehensive knowledge in computer programming, data structures, networking, and hardware engineering. The program provided a solid technical foundation, combining both theoretical concepts and practical skills necessary for various IT and engineering roles.

    • Madras University

      2022 - 2024
      Master's degree Cyber Forensics and Information Security 70

      Successfully completed a Master’s degree in Cyber Forensics and Information Security through Distance Education. This program provided me with an in-depth understanding of crucial topics such as digital forensics, information security, risk management, ethical hacking, and legal frameworks surrounding cybersecurity.Through this course, I have gained skills in identifying and mitigating cyber threats, investigating cybercrimes, securing digital infrastructures, and implementing robust… Show more Successfully completed a Master’s degree in Cyber Forensics and Information Security through Distance Education. This program provided me with an in-depth understanding of crucial topics such as digital forensics, information security, risk management, ethical hacking, and legal frameworks surrounding cybersecurity.Through this course, I have gained skills in identifying and mitigating cyber threats, investigating cybercrimes, securing digital infrastructures, and implementing robust security measures. The flexibility of the distance learning mode allowed me to balance academic studies with my professional responsibilities, further enhancing my ability to work in dynamic environments.I am now looking forward to applying these skills to contribute to IT security, cyber forensics, and related fields. Show less

    • Alagappa University

      2019 - 2021
      Bachelor's degree Computer and Applications 79

      Completed a Bachelor's in Computer Applications, which equipped me with a strong foundation in programming, software development, databases, networking, and computer systems. The degree enhanced my analytical and problem-solving skills, preparing me for various roles in IT and computer science.

  • Experience

    • Sundaram Infotech Solutions Limited

      Sept 2018 - Jan 2022
      Infrastructure Engineer

      Skilled IT Support Engineer with three years of experience in providing comprehensive technical support to end users in financial, customer service, and professional recruitment industries.Provided end-to-end Citrix support, including the configuration of Citrix environments, application delivery through XenApp, and virtual desktop management via XenDesktop.Resolved issues related to virtual machine performance, connectivity, and application access, ensuring minimal downtime for users.Performed network troubleshooting for switches, routers, and firewall configurations, ensuring smooth network operations and resolving connectivity issues.Managed Exchange Online environments, handling email account provisioning, mailbox management, and user troubleshooting for Office 365 applications.Managed and deployed software updates, patches, and operating system upgrades across the organization using SCCM, ensuring system compliance and security. Implemented remote software distribution and troubleshooting through SCCM for both local and remote clients, reducing downtime and optimizing software deployment efficiency. Monitored hardware health and system performance using SCCM reporting tools, ensuring proactive maintenance and addressing potential issues before escalation.Coordinated network configuration for new setups, including LAN/WAN installation, cabling, and the optimization of Meraki switches and routers.Assisted end users in using new and existing technology, provided coaching, and one-on-one training.Coordinate and execute preventative maintenance and remedial repairs on computers, laptops, printers, and network devices.Supported the installation, configuration, and troubleshooting of business-critical applications, ensuring minimal disruptions and quick resolution of user-reported issues. Provided personalized user training for new applications and technology upgrades, ensuring smooth adoption and usage across departments. Show less

    • Hapag-Lloyd AG

      Jan 2022 - Apr 2023
      Senior Coordinator - Information & Technology

      Coordinated with the IBM helpdesk (ITSD) and ITOM in Hamburg, ensuring 24x7 uninterrupted functioning of all IT systems, including software and related hardware.Conducted weekly data backup and recovery of mission-critical data from backup systems in the event of data loss.Successfully managed IT outage incidents and implemented IT automation processes.Ensured system security by configuring, monitoring, and maintaining email applications and virus protection software. Also, facilitated the creation of Group Mailboxes & Public Distribution lists as requested.Maintained and administered computer networks and related computing environments, covering hardware, systems software, applications software, and all configurations.Efficiently virtualized server infrastructure, leading to reduced overhead and infrastructure costs while centralizing management.Collaborated closely with division management to assess and address IT needs effectively.Held responsible for maintaining the IT maintenance and upgrade schedule, ensuring smooth operations.Demonstrated expertise in Azure AD user, group, and device administration.Proficiently provisioned, managed, and monitored storage accounts in Azure.Deployed Virtual Machines to Virtual networks using the Azure portal with precision.Demonstrated proficiency in Microsoft 365, including Teams, SharePoint Online, OneDrive, and Exchange Online Show less

    • CohnReznick Professional Services Pvt Ltd

      Apr 2023 - now
      PMT Specialist ( U.S Title) - Technician - Information and Technology

      Provided comprehensive Citrix infrastructure support, handling troubleshooting, configuration, and maintenance for 150+ Citrix servers and over 1,000 users.Develop and maintain documentation of all processes associated with administration of the Citrix.Work with the US Infra teams on the development of patches that will be applied to the production system.Maintain user profiles in Citrix Servers.Properly handled and monitoring the incidents in Service Now platform, and giving the proper resolutions as per SLA.Handled more than 1,200 incidents in the season of 2023-24.Resolve complex technical issues related to Citrix System, thin clients, and end-user devices promptly, ensuring minimal downtime.Conduct end-user training sessions and create comprehensive documentation to facilitate efficient utilization of Citrix tools.Documented standard operating procedures for thin client setups and configurations facilitate ease of use and support for future instances.Collaborated with vendors to evaluate and procure laptops, thin clients, ensuring compatibility and cost-effectiveness for the organization.Provided support to users via remote desktop sessions, using XenApp and XenDesktop.Monitoring 150+ Citrix servers, 1000+ users, and 20 various applications in the Citrix console. Show less

  • Licenses & Certifications