Swarnalatha M

Experience

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  Infosys

  Dec 2016 - Jan 2019

  Worked on AAS Prod Support Project, a part of SBIS which is a production support engagement.Supported the SCORE application with production fixes on job failures and develop enhancements as per the business requests.Remediated the failed jobs and track the MIS Tickets to closure Prepared MIS Ticket Resolution Approach document for reusability on similar incidents.Also prepared Test Cases, Best Practices and Process Flow for new upgrades. Procured sign offs from QA.Adhered to Travelers RM Calendar.Tools Used: SAS Enterprise Guide Show less

  • Senior System Engineer

    Aug 2018 - Jan 2019

  • System Engineer

    Apr 2018 - Aug 2018

  • System Engineer

    Dec 2017 - Mar 2018

  • System Engineer

    Aug 2017 - Dec 2017

  • Systems Engineer

    Dec 2016 - Aug 2017
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  Deloitte

  Jan 2019 - Oct 2021

  Analyst

  Working as an ETL Analyst at Deloitte.Creating workflows through Alteryx for all the ETL needs.Developing workflows for processes like Campaign Uploads, Contact Opt outs, Subscription Optins for Salesforce.Automating a few Workfront processes like creating campaigns from requests, automating the Marketing Calendars, Workfront-Salesforce Data Audit.Developed workflow for mapping the Persona of contacts from HANA using the mapping file provided by the team.Developed a chained Alteryx App, that helps the Client Accelerators Team to upload Lab related information into Salesforce. App helps users select the Lab and upload an excel input, the app then processes the information based on the business logics and uploads the information into various objects of Salesforce. Show less

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  Thomson Reuters

  Nov 2021 - now

  Senior Marketing Analyst