Abu Syed

Experience

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  Pc for all ltd

  Jul 2021 - Dec 2023

  Computer System Engineer

   Speaking to and collaborating with a variety of people, such as valuable customers, vendors, management, and information technology (IT) staff during the creation and maintenance of our internal systems. Responsible for creating control features to ensure systems effectively meet the organization’s quality and operational standards. Successfully develop a cost-efficient system for projects by performing a cost-benefit analysis. Ensuring that the organization is operating at maximum efficiency. Accountable for resolving any hardware issue such as faulty equipment and making sure the internal system is 24/7 without any major failure. Responsible for configuring the system according to customer and internal-specific requirements.  Perform daily analysis of failed hardware devices and recommend cost effective plans to repair or replace. Troubleshooting and debugging performance issues raised internally or from customers. Permanent communication internally with the entire staff with emphasis on IT Problem Solving. Successfully retrieve data for analysis of system capabilities. Design support peripherals, including central processing units (CPUs), support logic, microprocessors, custom integrated circuits, and printers and disk drives. Show less

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  Fortray Global Service Limited

  Jan 2024 - now

  IT Support Engineer

   Technical Proficiency: Strong knowledge and experience in supporting various technologies, including operating systems, productivity suites, collaboration tools, and business applications. Incident and Request Management: Skilled in prioritizing, categorizing, and resolving incidents and requests, meeting SLAs, and identifying process improvement opportunities. Customer Service Orientation: Committed to providing excellent customer support, effectively communicating technical information, and ensuring a positive user experience. Problem-Solving and Troubleshooting: Proficient in troubleshooting and resolving technical issues promptly, conducting software and hardware troubleshooting. System Administration: Experienced in user management, access rights management, and configuration of Windows servers, along with managing services like Active Directory, Group Policy, DNS, and DHCP. Network Support: Capable of resolving basic network connectivity issues and monitoring network performance. Change Management: Proficient in planning and implementing IT changes while minimizing disruption to systems and operations. Documentation and Reporting: Skilled in creating and updating technical documentation, maintaining accurate records of resolved issues, and contributing to knowledge base articles. Adaptability and Learning Agility: Willingness to learn and adapt to new technologies and procedures, staying updated with industry trends.  Collaboration and Teamwork: Effective team player, collaborating with cross-functional teams, and supporting colleagues in their absence. Show less