Aditya Ariaji

Experience

• 

  PT. XL Axiata Tbk

  Mar 2006 - Sept 2016

  • SIM Card Selling and Distribution• Collecting customer Invoice• Monitoring existing customer and managing after sales service support as Key Account Customer• Provide single point of contact for after sales services • Maintain customer loyalty and increase or improve customer satisfaction• Review performance and improvement plan for service delivery• Managing Complaint Handling with support team• Regular Visit appointment with Key Account Customer• Identifies, diagnoses, and resolves Customer need• Updating neither to customer nor by phone and email• Liaise with team to resolve the problem.• Analyze improvement for customer issue• Escalation to Other related division for speed up solving customer issue• Role as a Team Leader in my team• Manage subordinate to focus and achieve target Company• Weekly Meeting with subordinate and Management• Selling Area South and East Jakarta• Maintaining good company name 收起 • Create Trouble ticket with SAP for tracking complaint• Monitoring existing customer and managing after sales service support as Key Account Customer• Guide end users to do 1st level or level one handling, reboot modem and check the cable• Interact with customers and gather information by phone for customer issue • Handling incoming calls and outgoing calls for report complaint• Regular Updating Progress Complaint nor by phone and email• Provide single point of contact for after sales services• Maintain customer loyalty and increase or improve customer satisfaction• Review performance and improvement plan for service delivery• Managing restitution accompany with commercial support team• Regular Meeting appointment with Key Account Customer• Monitoring end to end process and progress the ongoing of troubleshooting the problem• Identifies, diagnoses, and resolves Customer Data network connection and Internet problems• Monitoring data traffic of customers using MRTG• Updating neither to customer nor by phone and email• Liaise with team to resolve the problem• Coordinate with 3rd party Vendor regarding reroute link transmission• Coordinate directly with Customer team (IT Division)• Analyze improvement for customer issue• Escalation to Other related division for speed up solving customer issue• Making details chronology of Data Network connection issue or Internet issue• Have knowledge Network diagrams of Customers• Updating technical data network on every changing• Role as a team leader in my team Coaching for Solving solution, upgrade team Skills• Liaise with related team for customer’s administrative issue• Maintaining good company name 收起 • Create Trouble ticket with SAP for tracking complaint• Guide end users to do 1st level or level one handling, reboot modem and check the cable• Interact with customers and gather information by phone for customer issue• Handling incoming calls and outgoing calls for report complaint• Regular Updating Progress Complaint nor by phone and email• Making daily reports and handover job loads to partners for next shift• Coordinate with Customer and Helpdesk / PIC (as level one) to resolve the problem• Escalate the issue on higher level if needed 收起

  • Marketing Representative

    Sept 2012 - Sept 2016

  • Customer Service Representative XL Business Solution

    Sept 2010 - Sept 2012

  • Corporate Sales XL Business Solutions (BUSOL)

    Mar 2006 - Sept 2010
• 

  PT Kreasi Inspirasi Sahabat

  Oct 2016 - Jul 2018

  Marketing Executive Epoxy Floor

  • Weekly Sales Plan• Weekly Sales Report / Evaluation• Sales Qualification and Team Execution for Target company• Sales Process Improvement• Daily Sales Reporting to Management• Approval Cost for project Need • Monitoring achievement distribution daily• Selling Area Serpong • Review performance plans and improvements for service delivery

• 

  PT Kansai Prakasa Coatings

  Aug 2018 - Nov 2018

  Kansai Consultant

  • Daily Sales Report to Manager• Weekly action plan for better implementation • Daily visit to existing store / traditional Market• Gather information and problem solving to store• Approval Cost for new Branding Store• Meeting with sales Agent for every new program principle • Review performance plans and improvements for service delivery• Give education for SPG / SPB for product knowledge• Maintain good relationship with store owner• Selling area North, East, South, Center Jakarta, Depok , Bogor and Bekasi• Approach to store to improve selling in to principle• Give information to store running program to improve selling• Role as team leader for my team• Coordinate with other team to speed up problem solving 收起

• 

  PT Moh Subagio Indonesia

  Nov 2018 - Dec 2019

  Sr. Marketing Executive

  • Daily report to Manager • Weekly update and action for implementation• Monthly meeting review performance, Project Update and action for next implementation • Call selling or canvasing for new Leeds Client• Arrange meeting with Existing / New Client• For new Client introduce Company Profile and training program held by MSCO• Maintain good relationship with Client including Entertain • Meeting with Client to get information what they need / challenge and to know client expectation after the Training conduct • Coordinate with Knowledge Team to get Proposal will be Present base on client need• Present proposal to Client• Setup training Price with Company Guide line• Coordinate with operation Team for Conduct training need (Book, Flipchart, Pen, nametag Etc.)• Provide place for training if Client needed such as Hotel nor Restaurant• Giving report to client regarding training implementation• Sales Industry: Corporate Banking, Property, logistic and BUMN• Coordinate with other team to speed up problem solving• Giving report to client regarding training implementation• Sales Industry: Corporate Banking, Property, logistic and BUMN 收起

• 

  PT. IndoVisual Presentatama (Holding Company)

  Dec 2019 - now

  Account Manager