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Alaa Abouelezz

Alaa Abouelezz

Followers of Alaa Abouelezz710 followers
location of Alaa AbouelezzQesm 1st New Cairo, Cairo, Egypt

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  • Timeline

  • About me

    MIS Reporting & Analysis, COPC, Customer Service, 1st line Call Center, Quality Assurance, 2nd line Back Office & Complaints,.

  • Education

    • COPC

      -

    • Ain Shams University

      1998 - 2002
      Bachelor of Commerce - English Section Accounting and Business/Management

  • Experience

    • Orange Egypt

      May 2004 - Aug 2007

      • Corporate Activation Senior Representative

        Jun 2007 - Aug 2007

      • Corporate Customer Service Senior Representative

        Jul 2005 - Jun 2007

      • Corporate Customer Service Representative

        May 2004 - Jul 2005

    • E& Egypt

      Aug 2007 - now

      Leading a team who is responsible for handling corporate end user customers inquiries, requests and complaints via live calls.

      • Enterprise Customer Care Sr. Supervisor

        Mar 2023 - now

      • MIS Reporting Analyst

        Sept 2016 - Mar 2023

      • Corporate Complaints Management Acting Supervisor

        Mar 2014 - Sept 2016

      • Corporate Back Office and Complaints Senior Advisor

        Mar 2012 - Mar 2014

      • Corporate Customer Experience and UAT Senior Advisor

        Oct 2009 - Mar 2012

      • Corporate Back Office and Complaints Management Advisor

        Aug 2007 - Oct 2009

  • Licenses & Certifications

    • COPC

      COPC Inc.
      Jan 2011