Eric Bird, MSc ITM, MSL, CASM

Eric Bird, MSc ITM, MSL, CASM

Security Forces

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location of Eric Bird, MSc ITM, MSL, CASMMansfield, Texas, United States

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  • Timeline

  • About me

    Certified Agile Service Manager/IT Service Delivery Manager/Servant Leader

  • Education

    • Community College of The Air Force

      2003 - 2006
      Associate of Arts and Sciences (A.A.S.) Education and Training Management
    • Anchor Bay

      1990 - 1994
      High School Diploma High School/Secondary Diplomas and Certificates

      Activities and Societies: Varsity Basketball, Baseball, Band and Jr Air Force ROTC.

    • Southwestern College

      2006 - 2009
      Bachelor of Applied Science (B.A.Sc.) Business Quality Management 3.86

      The Business Quality Management degree is designed to provide learners with the knowledge and skills necessary to implement organizational change through quality improvement in all organizational processes of a business. The degree in quality management is designed to produce industry leaders capable of assessing the impact of current management processes on operations within a business. I can utilize information to improve the quality of products or services as well as evaluate customer… Show more The Business Quality Management degree is designed to provide learners with the knowledge and skills necessary to implement organizational change through quality improvement in all organizational processes of a business. The degree in quality management is designed to produce industry leaders capable of assessing the impact of current management processes on operations within a business. I can utilize information to improve the quality of products or services as well as evaluate customer satisfaction. In a complex business environment, it is important to be able to direct people as well as processes to ensure that the business environment runs smoothly and efficiently Show less

    • Grand Canyon University

      2014 - 2016
      Master of Science (M.S.) Organizational Leadership

      Activities and Societies: Alpha Chi Honor Society The Master of Science in Leadership explored a wide range of topics and learning objectives:-Sources and types of power and specific tactics for becoming an empowering leader-Behavioral forces and relationships that influence organizational effectiveness and change-Effective human capital strategies, including talent management, workforce diversity, succession planning, employee development and motivation and performance matrix- Human resource competencies identified… Show more The Master of Science in Leadership explored a wide range of topics and learning objectives:-Sources and types of power and specific tactics for becoming an empowering leader-Behavioral forces and relationships that influence organizational effectiveness and change-Effective human capital strategies, including talent management, workforce diversity, succession planning, employee development and motivation and performance matrix- Human resource competencies identified by the Society of HR Management (SHRM)- Foster and promote ethical and socially responsible business practicesIn this business leadership program, I gained an understanding of servant leadership, a main area of focus in the degree curriculum. Reviewed the components that differentiate a servant leader from others,and how focusing on the needs of others can create an interdependent, productive organizational culture. I also explored leadership communication and strategies to build synergy with diverse members. Show less

    • Grand Canyon University

      2024 -
      Master of Business Administration - MBA Computer and Information Systems Security/Information Assurance
    • Grand Canyon University

      2022 - 2023
      Master's degree Information Technology Management

      As a STEM-designated degree,* the MS in IT management degree is broad in scope and in-depth in nature, enabling students to delve into the details of a wide range of timely topics. From organizational behavior and strategic management to business process analysis and IT project management, this program is an academically rigorous preparation for a future business leadership position. As students approach the completion of the degree, they undertake an applied IT project to synthesize and apply… Show more As a STEM-designated degree,* the MS in IT management degree is broad in scope and in-depth in nature, enabling students to delve into the details of a wide range of timely topics. From organizational behavior and strategic management to business process analysis and IT project management, this program is an academically rigorous preparation for a future business leadership position. As students approach the completion of the degree, they undertake an applied IT project to synthesize and apply their new skillsets. The MS in IT management degree is ideal for students who already have a background in information technology and want to assume a leadership role within a corporation or aspire to fulfill their entrepreneurial ambitions. Show less

  • Experience

    • United States Air Force

      Feb 1995 - Apr 2003
      Security Forces
    • US Air Force

      Apr 2003 - Sept 2013
      Executive Officer/Medical Education and Program Training Manager
    • Life Time Fitness

      Nov 2013 - Jul 2014
      Member Services Assistant Department Head
    • I3T, LLC and Information Innovators Inc.

      Jul 2014 - Oct 2016
      IT Program and Project Manager
    • Massage Heights

      Jan 2017 - Jul 2018
      IT Project Manager
    • Argo Group

      Aug 2018 - Apr 2022
      ServiceDelivery Manager/Sr. IT Analyst
    • Brink’s Inc

      Apr 2022 - Aug 2023
      Information Technology Service Delivery Manager
    • Parkland Community Health Plan

      Aug 2023 - now
      Information Technology Support Manager
  • Licenses & Certifications

    • Certified Governance,

      OCEG (Open Compliance & Ethics Group)
      Jan 2020
    • Inbound Marketing

      HubSpot Academy
      Jul 2024
      View certificate certificate
    • Certified Agile Service Manager (CASM)

      DevOps Institute
      Aug 2023
    • ITIL v4 Foundation

      AXELOS Global Best Practice
      Jan 2023
    • Six Sigma White Belt

      Aveta Business Institute
      Sept 2018
    • Scrum Fundamentals

      VMEdu Inc.
      Sept 2018
    • Six Sigma Yellow Belt

      VMEdu Inc.
      Sept 2018
    • ITIL Foundations

      EXIN your ICT competence partner
      Mar 2015
  • Honors & Awards

    • Awarded to Eric Bird, MSc ITM, MSL, CASM
      67th Cyber Wing Professional Team Award US Air Force Feb 2015
    • Awarded to Eric Bird, MSc ITM, MSL, CASM
      Non Commissioned Officers Academy John Levitow Award Winner US Air Force Sep 2009
    • Awarded to Eric Bird, MSc ITM, MSL, CASM
      Summa Cum Laude Southwestern College, Winfield KS May 2008
    • Awarded to Eric Bird, MSc ITM, MSL, CASM
      Aircraft Maintenance Training Manager of the Year US Air Force Sep 2005
    • Awarded to Eric Bird, MSc ITM, MSL, CASM
      Aircraft Maintenance Training Manager of the Year US Air Force Sep 2004
    • Awarded to Eric Bird, MSc ITM, MSL, CASM
      Government Employees Insurance Company (GEICO) Award US Air Force Sep 2002
    • Awarded to Eric Bird, MSc ITM, MSL, CASM
      Airman Leadership School, Leadership Award US Air Force Sep 2000
    • Awarded to Eric Bird, MSc ITM, MSL, CASM
      Honor Graduate, Air Base Ground Defense Training US Army Jun 1995
  • Volunteer Experience

    • Various Roles

      Issued by Special Olympics on Dec 1998
      Special OlympicsAssociated with Eric Bird, MSc ITM, MSL, CASM
    • Various Roles

      Issued by Habitat for Humanity on Mar 2006
      Habitat for HumanityAssociated with Eric Bird, MSc ITM, MSL, CASM