
Eric Bird, MSc ITM, MSL, CASM
Security Forces

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About me
Certified Agile Service Manager/IT Service Delivery Manager/Servant Leader
Education

Community College of The Air Force
2003 - 2006Associate of Arts and Sciences (A.A.S.) Education and Training Management
Anchor Bay
1990 - 1994High School Diploma High School/Secondary Diplomas and CertificatesActivities and Societies: Varsity Basketball, Baseball, Band and Jr Air Force ROTC.

Southwestern College
2006 - 2009Bachelor of Applied Science (B.A.Sc.) Business Quality Management 3.86The Business Quality Management degree is designed to provide learners with the knowledge and skills necessary to implement organizational change through quality improvement in all organizational processes of a business. The degree in quality management is designed to produce industry leaders capable of assessing the impact of current management processes on operations within a business. I can utilize information to improve the quality of products or services as well as evaluate customer… Show more The Business Quality Management degree is designed to provide learners with the knowledge and skills necessary to implement organizational change through quality improvement in all organizational processes of a business. The degree in quality management is designed to produce industry leaders capable of assessing the impact of current management processes on operations within a business. I can utilize information to improve the quality of products or services as well as evaluate customer satisfaction. In a complex business environment, it is important to be able to direct people as well as processes to ensure that the business environment runs smoothly and efficiently Show less

Grand Canyon University
2014 - 2016Master of Science (M.S.) Organizational LeadershipActivities and Societies: Alpha Chi Honor Society The Master of Science in Leadership explored a wide range of topics and learning objectives:-Sources and types of power and specific tactics for becoming an empowering leader-Behavioral forces and relationships that influence organizational effectiveness and change-Effective human capital strategies, including talent management, workforce diversity, succession planning, employee development and motivation and performance matrix- Human resource competencies identified… Show more The Master of Science in Leadership explored a wide range of topics and learning objectives:-Sources and types of power and specific tactics for becoming an empowering leader-Behavioral forces and relationships that influence organizational effectiveness and change-Effective human capital strategies, including talent management, workforce diversity, succession planning, employee development and motivation and performance matrix- Human resource competencies identified by the Society of HR Management (SHRM)- Foster and promote ethical and socially responsible business practicesIn this business leadership program, I gained an understanding of servant leadership, a main area of focus in the degree curriculum. Reviewed the components that differentiate a servant leader from others,and how focusing on the needs of others can create an interdependent, productive organizational culture. I also explored leadership communication and strategies to build synergy with diverse members. Show less

Grand Canyon University
2024 -Master of Business Administration - MBA Computer and Information Systems Security/Information Assurance
Grand Canyon University
2022 - 2023Master's degree Information Technology ManagementAs a STEM-designated degree,* the MS in IT management degree is broad in scope and in-depth in nature, enabling students to delve into the details of a wide range of timely topics. From organizational behavior and strategic management to business process analysis and IT project management, this program is an academically rigorous preparation for a future business leadership position. As students approach the completion of the degree, they undertake an applied IT project to synthesize and apply… Show more As a STEM-designated degree,* the MS in IT management degree is broad in scope and in-depth in nature, enabling students to delve into the details of a wide range of timely topics. From organizational behavior and strategic management to business process analysis and IT project management, this program is an academically rigorous preparation for a future business leadership position. As students approach the completion of the degree, they undertake an applied IT project to synthesize and apply their new skillsets. The MS in IT management degree is ideal for students who already have a background in information technology and want to assume a leadership role within a corporation or aspire to fulfill their entrepreneurial ambitions. Show less
Experience

United States Air Force
Feb 1995 - Apr 2003Security Forces
US Air Force
Apr 2003 - Sept 2013Executive Officer/Medical Education and Program Training Manager
Life Time Fitness
Nov 2013 - Jul 2014Member Services Assistant Department Head
I3T, LLC and Information Innovators Inc.
Jul 2014 - Oct 2016IT Program and Project Manager
Massage Heights
Jan 2017 - Jul 2018IT Project Manager
Argo Group
Aug 2018 - Apr 2022ServiceDelivery Manager/Sr. IT Analyst
Brink’s Inc
Apr 2022 - Aug 2023Information Technology Service Delivery Manager
Parkland Community Health Plan
Aug 2023 - nowInformation Technology Support Manager
Licenses & Certifications
.webp)
Certified Governance,
OCEG (Open Compliance & Ethics Group)Jan 2020- View certificate

Inbound Marketing
HubSpot AcademyJul 2024 
Certified Agile Service Manager (CASM)
DevOps InstituteAug 2023
ITIL v4 Foundation
AXELOS Global Best PracticeJan 2023
Six Sigma White Belt
Aveta Business InstituteSept 2018
Scrum Fundamentals
VMEdu Inc.Sept 2018
Six Sigma Yellow Belt
VMEdu Inc.Sept 2018
ITIL Foundations
EXIN your ICT competence partnerMar 2015
Honors & Awards
- Awarded to Eric Bird, MSc ITM, MSL, CASM67th Cyber Wing Professional Team Award US Air Force Feb 2015
- Awarded to Eric Bird, MSc ITM, MSL, CASMNon Commissioned Officers Academy John Levitow Award Winner US Air Force Sep 2009
- Awarded to Eric Bird, MSc ITM, MSL, CASMSumma Cum Laude Southwestern College, Winfield KS May 2008
- Awarded to Eric Bird, MSc ITM, MSL, CASMAircraft Maintenance Training Manager of the Year US Air Force Sep 2005
- Awarded to Eric Bird, MSc ITM, MSL, CASMAircraft Maintenance Training Manager of the Year US Air Force Sep 2004
- Awarded to Eric Bird, MSc ITM, MSL, CASMGovernment Employees Insurance Company (GEICO) Award US Air Force Sep 2002
- Awarded to Eric Bird, MSc ITM, MSL, CASMAirman Leadership School, Leadership Award US Air Force Sep 2000
- Awarded to Eric Bird, MSc ITM, MSL, CASMHonor Graduate, Air Base Ground Defense Training US Army Jun 1995
Volunteer Experience
Various Roles
Issued by Special Olympics on Dec 1998
Associated with Eric Bird, MSc ITM, MSL, CASMVarious Roles
Issued by Habitat for Humanity on Mar 2006
Associated with Eric Bird, MSc ITM, MSL, CASM
Languages
- enEnglish
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