Rheyaz Ismail

Experience

• 

  Lowe's Companies, Inc.

  Mar 2010 - Aug 2012

  Electrical Associate

  • Prepared for customer inquires by studying products, services, and customer service processes. • Improved quality service by recommending improved processes; identifying new product and service applications.

• 

  Staples

  Aug 2012 - Nov 2014

  Resident Technician

  • Identified, troubleshot, and analyzed computer related issues. Determined appropriate course of action, conducted repairs, modifications, and upgraded internal components and peripherals as needed. • Maintained communication with customers throughout process, ensuring satisfaction.

• 

  ActivEngage

  Nov 2014 - now

  Primary focus includes assisting in project management and communication of business partnerships internally and externally.Launching new partnerships or projects and successfully managing the relationship between clients/stakeholders. • Assists in project management and communication of business partnerships internally and externally. • Forecasts and tracks key account metrics with analysis of performance and report management. • Builds rapport with clients as needed, a liaison among departments within the company.• Salesforce adminstration and critical inspection of coding. • Maintained quality by monitoring trends and developing Chat Specialists.• Worked closely with Chat Specialists by building an action plan to ensure success in performance. • Answered questions from Chat Specialists regarding specific chat conversations.

  • Business Development Manager

    Mar 2022 - now

  • Business Development Specialist

    Jul 2018 - Mar 2022

  • Team Leader

    Nov 2014 - Jul 2018