Sahil Arora

Experience

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  VCustomer

  Nov 2008 - May 2009

  Technical Support Engineer

  • Providing technical support on networking products like routers and switches.• Troubleshoot on both Windows and Macintosh operating systems, facing problems getting connected to network.• Resolve LAN connectivity issues by taking remote control.• Troubleshooting routing and switching issues.

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  Netexperts India

  May 2009 - Apr 2010

  Network Engineer

  • Serve as primary technical escalation point for clients.• Responsible for Implementation, Commissioning & Support (upgrading, troubleshooting & maintenance) of local & outstation LAN & WAN network infrastructure.• Providing onsite support to customer.• Configuration & Maintenance of Router & Switches at various customer locations.

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  HCL Technologies

  Apr 2010 - Oct 2012

  Network Specialist

  • Working as Designated Engineer and managing the network of the customers.• Gathering customer requirements and prepare a network implementation and specification plan.• Go onsite to physically deploy devices on need basis.• Configure the devices after implementation and troubleshoot issues post migration/implementation (if any).• Troubleshooting Customer Data Center issues related to WAN Connectivity, Intra/Inter Network-Routing and Switching Providing Core Network support to Biomeriux, a U.S based pharmaceutical company. This includes Configuration and troubleshooting of Cisco Routers, Switches. Working on client network’s devices like high end routers and switches and protocols like BGP, OSPF, EIGRP, HSRP, VRRP, various STP implementations and UDLD. Implementation of technical solutions to complex networks infrastructure problems.  Analysis on ongoing issues or previous issue and provide training to team members. Responsible to provide service improvement plans. Supporting on and Cisco Devices (2600’s, 2800’s, 3500’s, 3700,s, 6500’s, and 7200’s). Involvement in day to day operations (Trouble tickets).• Upgrading and expanding the existing network which includes site integrations for LAN and WAN to the hub site. Show less

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  Cisco

  Nov 2012 - Mar 2015

  Customer Support Engineer

  • Worked as a support engineer for switching technologies and platforms, supporting customers during APAC time-zone.• Troubleshooting issues which involve layer 2 technologies and few dependent technologies.• Key focus areas or kind of problems we handle:-end to end connectivity issues which includes complete connectivity loss, latency, intermittent connectivity-High cpu on Cisco 2k, 3k, 4k, 6k switches and 7600 routers-Crashes related to switching platforms-Malfunctioning of any of following features or protocols:STP, Ether-channel, Gateway redundancy protocols (HSRP, VRRP, GLBP), SPAN, RSPAN-Making use of capturing tools (like ELAM, NETDR, Wireshark) to do a deep dive into packets-Provide config and design assistance on need basis, for above said platforms and technologies.-IOS upgrade assistance on all of the above platforms• Recreating network topologies to isolate issues or filing bugs for Cisco IOS. Show less

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  BT

  Mar 2015 - Mar 2016

  Consultant/Senior Professional

  • Interact with customer on weekly basis to understand their network requirement and articulate the requirement into a network solution.• Propose the network gear to be used in order to support the proposed solution keeping in mind the cost and relevance.• Assist the configuration team to prepare config for LAN and WAN devices.• Monitor the Work Package and ensure SLA are met• Interact with project manager and help them to get the network transition done • Serve as escalation for ordering, deployment and operations team Show less

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  Cisco

  Mar 2016 - now

  Technical Consulting Engineer

  • Plan and implement DC migration. Work on below deliverables for green field and brown filed deployments: Customer requirement document, LLD, HLD, Network readiness document, Migration Plan document, Network implementation plan.• Responsible for providing root cause for critical issues in a banking environment.• Formulate systems to proactively find issues in network.• Initiate and drive projects, which will focus on fixing network wide issues