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Deepak Mohan

Deepak Mohan

Team Member

Followers of Deepak Mohan2000 followers
location of Deepak MohanGurgaon, Haryana, India

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  • Timeline

  • Skills

    Process excellence
    Transition management
    Minitab
    Bpo
    Team management
    Six sigma
    Change management
    Leadership
    Lean manufacturing
    Black belt
    Quality management
    Team building
    Service delivery
    Management
    Training
    Performance management
    Business analysis
    Crm
    Outsourcing
    Quality assurance
    Business process improvement
    Vendor management
    Process improvement
    Operations management
    Strategy
    Business process outsourcing

  • About me

    A Master Black Belt & a Systems Thinker by Profession, a Trainer and a Coach for Quality leads with proven expertise of business transformation in wide variety of operational areas viz, O2C, P2P, R2R, HRO, Insurance, BFSI, Telecom. I connect business excellence profession to a bigger purpose of building organizations and economies. For myself excellence is just not a routine to follow, it is a mindset that builds operational & employee engagement and thus deliver value to each and everyone in the organization and to the customers.

  • Education

    • Symbiosis Institute of Management Studies

      2008 - 2010
      PGDBM HR

    • Himachal Pradesh University

      1998 - 2001
      BBA Management

  • Experience

    • GECIS

      May 2001 - Jul 2004
      Team Member

    • Bank of America Continnum India

      Apr 2006 - Dec 2010

      • Assistant Manager Black Belt : Enterprise Capability , Quality & Change Delivery

        Apr 2009 - Dec 2010

      • Assistant Manager Operations : Sales Fulfillment & Small Business Banking

        May 2007 - Apr 2009

      • Team Leader Operations : Consumer Banking

        Apr 2006 - May 2007

    • Aon

      Dec 2010 - Apr 2013
      Service Manager Black Belt : HRO & FNA Operations

      Lean, Six Sigma, Audit Framework ( ISO, COPC ) Deployment in Finance and Accounting (OTC, P2P, Treasury Operations, Reconcilliations) & HRO functions for Aon Hewitt.

    • Max Life Insurance Company Limited

      Apr 2013 - Sept 2014
      Assistant Vice President - Quality & Business Excellence : Insurance & FNA Operations

      In the role of a Lean Six Sigma Master Black Belt, leading a team of Black Belt resources to drive quality and change delivery projects and various other quality initiatives across Operations, IT, Finance & Facilities groups in the organization.

    • Aviva India

      Sept 2015 - Oct 2018
      Associate Vice President - Head of Business Excellence

      Leading Customer Satisfaction, Lean Six Sigma and ISO functions for the organization

    • PeopleStrong

      Oct 2018 - Mar 2020
      Practice Head - Business Excellence : HRO & RPO and Dev Ops

      Leading Quality, Service Excellence, Compliance for Payroll, HRBPO, RPO (Recruitment Process Outsourcing) and Technology Verticals

    • WNS

      Mar 2020 - now

      Leading Training, Quality and Compliance Teams for Multiple Client accounts across India, South Africa and Phillipines for Customer Interaction Services

      • Sr. General Manager - Training, Quality and Operational Excellence : Hitech & Knowledge Services

        Apr 2022 - now

      • General Manager (VP) - Training, Quality & Operational Excellence : Customer Interaction Services

        Mar 2020 - Apr 2022

  • Licenses & Certifications

    • ISO 9001:2008 QMS Lead Auditor

      NABET

    • Lean Six Sigma Master Black Belt

      Indian Statistical Institute (ISI), New Delhi
      Jul 2013

    • COPC Quality Management for Customer Success

      COPC Inc.
      Jun 2011

    • Lean Six Sigma Black Belt (ICBB)

      American Society for Quality
      Jul 2012

    • Six Sigma Green Belt

      Bank of America