Karin Wagner

Experience

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  Hyperstreet.com

  Apr 2006 - Jun 2015

  CUSTOMER SERVICE SUPERVISOR ~ Technical Support & Sales (2009-Present)

  Lead and oversee a team charged with conducting in-depth consulting sessions with new customers to identify needs and create custom packages based on their business goals. Personally handle and resolve all escalated issues and problems. Manage all aspects of client technical support services via phone, ticket, chat and remote access for issues such as spam identification and removal, DNS updating and propagation, software installations email configuration and failures and fraud identification and removal. Drive the creation and monitoring of client satisfaction and retention strategy training for staff. Implement website design, hosting and domain sales strategies for small to medium size businesses. Deliver on-site search engine optimization for client company websites; update weekly. Create and launch new marketing ideas to include email marketing, search engine optimization and affiliate programs to improve company revenue and drive the customer experience.Developed and implemented multiple sales lead techniques in order to drive profitable results. Create accounts receivable strategies to quickly collect payments for the current billing cycle. Developed a detailed knowledge base of how-to/step-by-step articles for frequently asked questions; successfully pinpointed typical user scenarios which resulted in decreased support inquiries.TECHNICAL SUPPORT & CUSTOMER RELATIONS (2007-2009) Hyperstreet.comInitiated and handled large volumes of new customer sales, technical support services and upgrades. Developed and implemented multiple sales lead techniques in order to drive profitable results. Facilitated website design, hosting and domain technical support to clients. Performed the updating and maintenance of customer databases. Analyzed, researched and provided solutions to customer billing issues; handled account receivables. Show less

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  PowerWebsites & PowerSurge.net

  Jan 2015 - now

  Technical Support / Sales

  At Power Websites our team of experts has just one goal – to provide your business with the technology tools it needs to succeed. Our comprehensive online marketing services are product of over twenty years of web marketing and development experience. Our services are proven to increase visibility, boost brand awareness, deliver new customers and bring in new referrals.Expand Your Reach = Attract New CustomersResponsive Web DesignSearch OptimizationReputation ManagementHosting + EmailSocial MarketingDirectory Listings Show less

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  Self-employed

  Feb 2022 - now

  Air BNB Vacation Rentals