Nicole Richardson

Experience

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  Teleperformance

  Mar 2007 - Apr 2009

  Customer Service Representative

  In my role, I served as a crucial link between customers and our company, addressing a wide array of needs including complaints, orders, errors, account inquiries, billing, and cancellations. I adeptly resolved customer issues via phone, email, and chat, ensuring their satisfaction. Utilizing telephone communication, I verified account details, managed account upgrades or cancellations, and facilitated orders, refunds, and exchanges. Additionally, I provided guidance on company policies, processed payments, and promoted daily deals and promotions. My responsibilities extended to troubleshooting product issues, driving sales, managing high call volumes with computer technology, and collaborating with team leads to uphold exceptional customer service standards amidst policy changes. Show less

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  Randstad Digital Americas

  Jan 2011 - Feb 2012

  Customer Service Representative

  In my role within a dynamic call center setting, I demonstrated proficiency in Microsoft Word and Excel to generate essential documents. Operating seamlessly within computer and internet systems, I engaged customers on diverse product, service, and order-related queries. Managing a high volume of over 50 inbound calls daily, I maintained a swift average call handling time while ensuring thorough issue investigation and achieving first-call resolution. I also provided additional support via online chat and meticulously processed debit/credit card payments with utmost confidentiality with each transaction. Show less

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  International Vending Management

  Feb 2012 - Oct 2012

  Client Service Clerk

  In my capacity as a Client Service Clerk, I diligently met weekly client outreach goals by conducting client calls to the contracted locations, gauging customer satisfaction with vending products. Leveraging Excel, I generated monthly revenue reports and efficiently inputted data using both 10-key numeric and alphanumeric methods. Facilitating client payouts, I printed and distributed over 400 commission checks monthly to mail and distribute. Additionally, I maintained proactive communication with clients via phone and email, furnishing detailed monthly revenue updates and promptly addressing inquiries. Utilizing Outlook, I managed incoming and outgoing email correspondence, ensuring timely responses and resolution of client issues with a focus on first-contact resolution. Show less

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  Foutty & Foutty, LLP

  Oct 2012 - Jan 2014

  Legal Secretary

  As a Legal Secretary, I meticulously monitored foreclosure loans, ensuring timely completion of assigned tasks. Utilizing Vendorscape and Lenstar, I promptly responded to client messages, maintaining clear communication channels. Leveraging Lexis Nexis, I conducted public record searches to supplement borrower information. My responsibilities extended to preparing legal pleadings and correspondences, utilizing messenger services, mail, and e-filing services for efficient document management. Provided updates on case statuses to a diverse branch of financial clientele by navigating through an extensive database of over 6,000 active and inactive case files using in-house software. Acting as a vital link between multiple banking institutions and in-house attorneys, I facilitated seamless communication and collaboration. Additionally, I conducted online docket monitoring and retrieval, ensuring up-to-date information accessibility. Maintaining utmost confidentiality, I upheld complete organization in the work area, ensuring compliance with stringent privacy standards. Show less

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  LimNexus LLP

  Feb 2014 - Dec 2015

  Legal Administrative Assistant

  In my role as a Legal Administrative Assistant, I efficiently supported legal teams by managing their daily schedules, coordinating meetings, and arranging travel logistics. I handled various administrative tasks such as photocopying, email correspondence, and routing incoming and outgoing communications. Utilizing our internal tracking systems, I ensured deadlines were diligently followed up on. With a keen eye for detail, I composed and formatted letters and memos to meet professional standards. I also assisted in monthly expense reporting using specialized software. Beyond administrative duties, I managed document compilation and shipping logistics, and contributed to the organization and execution of company events. Additionally, I took charge of office supply management to ensure seamless operations. Show less

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  NRich Digital

  Apr 2016 - now

  Digital Launch Strategist

  As a Digital Launch Strategist, I spearhead the end-to-end process of creating and managing business proposals, from development to delivery. Whether working independently or collaboratively within a marketing team, I excel in driving results. With proficient time management and prioritization skills, I leverage programs like Asana to ensure seamless workflow. My role involves developing comprehensive marketing campaigns, encompassing strategy formulation, target audience identification, and creative design to successfully launch programs. I specialize in crafting impactful email marketing and sales funnel strategies and campaigns. Additionally, I oversee the day-to-day maintenance of social media content calendars and profiles across diverse platforms, handling tasks such as copywriting, posting, graphic creation, reporting, and engagement. I create engaging long-form and short-form content tailored for various social media platforms, while also providing recommendations for optimal social posting schedules based on photography review. I am dedicated to managing campaigns for continuous improvement and am proficient in creating and updating WordPress websites, incorporating Clickfunnels and Leadpages landing pages. Through rigorous testing and optimization, I enhance advertising bids, keywords, advertisement assets, and landing pages to boost campaign performance. I ensure timely and budget-compliant delivery of online ads for each assigned online media plan, collaborating closely with vendors to ensure timely project completion. Show less

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  Recruitics

  Aug 2022 - now

  As an Account Manager, I am responsible for overseeing day-to-day recruitment marketing operations, serving as the primary client contact and relationship manager for assigned enterprise clients. This involves coordinating, preparing, and facilitating regular client meetings, proposals, presentations, and performance reviews. Building and maintaining long-term client relationships is integral to my role, as I provide superior customer service on an ongoing basis. This includes discussing client goals, identifying opportunities, managing budgets, and communicating customized media plans and marketing strategies. In a deadline-driven remote environment, I demonstrate strong organizational skills and the ability to multitask effectively and independently.Collaboration is key, as I work closely with internal teams and external partners to plan, develop, and execute effective marketing plans designed to meet and exceed client objectives. Show less

  • Enterprise Account Manager

    Apr 2023 - now

  • Account Manager

    Aug 2022 - Apr 2023